WHAT TO EXPECT

• We have two entrances. Our main entrance is on Upper Thames Street which is easiest for those arriving by car with a drop-off area.
• For guests arriving by foot or public transport, you are also able to use our North entrance via Huggin Hill.
• Our reception area to check-in is on the fourth floor, accessible via the lifts to the right of our main entrance, and up the escalators from our pedestrian-accessible north entrance.
• Please be advised that the North Entrance is only available between 10pm to 7am with a hotel guest key.
• We operate a cashless policy but accept all major debit and credit cards for payments.

• Mobile check-in and key, service requests via the Marriott Bonvoy™ mobile app.
• In-room dining available 24/74.
• Face masks and disposable gloves provided on request.
• Hand sanitiser stations in public areas.
• Hotel cleans and sanitizes public areas and publicly accessible facilities every two hours or more if necessary.
• Assistance with luggage is available.
• Westin Club is open 24 hours.

All of the precautions are subjects to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Room Amenities: Disinfectant wipes are available in the room upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

• Westin WORKOUT Fitness Studio: Available 24 hours. Face masks available on request. Hand sanitiser provided. Disinfectant wipes to be used before and after equipment use.
• Heavenly Spa by Westin: Open. We highly recommend to book your treatments in advance.
• Swimming Pool, Steam Room & Sauna: Open.
• Relaxation Room: Available in conjunction with a spa treatment.
• Executive Lounge: Open 24 hours.

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Hithe + Seek is open from Thursday to Saturday, from 3:30pm for cocktails and dinner.

Mosaic is open daily for breakfast, all-day dining including Eat Well menu.

Westin Fresh by The Juicery and Taittinger Champagne Bar are open daily.

In Room Dining is available 24/7. Menus are available on in-room tablets including breakfast, lunch, dinner and Sleep Well menu.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Not at this time
• Late Check-Out: Yes
• Mobile Check-In/Check-Out: Yes
• Mobile Key: Yes
• Mobile Dining: Not at this time
• Mobile Guest Requests: Yes

Meetings & Events are permitted in COVID-19 Secure premises.

For the Health and Safety of our associates & guests, the following precautions may be in place during your event:

• Event spaces will be operating at full capacity in line with UK government guidance for all events.
• Face Coverings do not need to be worn by guests and social distancing is no longer mandatory. Our event team can work with the clients to accommodate their specific requirements on social distancing for their events.
• Hand sanitiser stations in public areas.
• Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.
• Group lead contact details will be kept with our safety and security team for 21 days to support the government contact tracing initiative.

Our dedicated event planner will work with event organisers on the implementation of protocols and procedures specific of your event.

Please contact our dedicated team at enquiry@westinlondon.com to discuss your upcoming events with us.

All precautions are subjects to change with updated government guidance.

CONTACT US