The fundamental ideals of service to associates, customers, and community which serve as the cornerstone for all Marriott associates are exemplified by Marriott's "Spirit to Serve" philosophy.
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...Our Associates
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The unshakeable conviction that our people are our most important asset -
An environment that supports associate growth and personal development -
A reputation for employing caring, dependable associates who are ethical and trustworthy -
A home-like atmosphere and friendly workplace relationships -
A performance-reward system that recognizes the important contributions of both hourly and management associates -
Pride in the Marriott name, accomplishments, and record of success -
A focus on growth -- managed and franchised properties, owners, and investors
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...Our Guests
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Evident in the adage, "the customer is always right" -
A hands-on management style, i.e., "management by walking around" -
Attention to detail -
Openness to innovation and creativity in serving guests -
Pride in the knowledge that our guests can count on Marriott's unique blend of quality, consistency, personalized service, and recognition almost anywhere they travel in the world or whichever Marriott brand they choose
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...Our Communities
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Demonstrated every day by associate and corporate support of local, national and global initiatives and programs
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An important part of doing business the "Marriott Way"
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1990: Pathways to Independence: Marriott's Welfare to Work Program established.
Discover the keys to Marriott's longevity and how it was "built to last."
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