Marriott Rewards guarantees the following Platinum and Gold level benefits:
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Platinum Arrival Gift/Platinum Members
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We guarantee you will receive a gift on the day of arrival at any Marriott hotel. If we fail to deliver, we'll give you a cash reimbursement. (Reimbursement varies by hotel brand.)
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Concierge Lounge Access, Platinum & Gold members
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| At participating Marriott hotels, JW Marriott hotels or Renaissance hotels you will always receive access to the Concierge/Executive Club Lounge during normal hours of operation. For Marriott hotels, JW Marriott hotels or Renaissance hotels not operating a Concierge/Executive Club Lounge, we guarantee you will always receive your complimentary Healthy Start breakfast, Monday through Friday or we'll give you $100 USD. (Not available at resort locations). |
Room Type, Platinum & Gold* Members
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As long as your preferences are noted on your reservation, we will always give you the room type you request, unless you find an upgrade, suite, or other room type satisfactory. If we fail to deliver your preferred room type, we'll give you a cash reimbursement. (Reimbursement varies by hotel brand.)
*North America only for Gold members
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The Ultimate Reservation Guarantee
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If for some reason we are unable to honor your reservation, we will pay for your accommodations that night at a nearby hotel and send you a check to compensate you for the inconvenience. (Compensation varies by hotel brand).
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48-hour Guaranteed Availability, Platinum Members
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