Skip Main Navigation

Rewards Terms & Conditions

General

  1. Members may not earn both Points and Miles for the same stay. A Member may switch from earning Miles to Points, and vice versa, before a given stay by updating his or her Membership profile or by contacting the Rewards Program Guest Services office. The Member will begin earning the new "currency" (Points or Miles) with the next stay. Previous earnings will not be converted to the new currency. If the Member wishes to "convert" Points into Miles, redeem Member Points for a Mileage Reward.


  2. A “stay" or "qualifying stay" means all consecutive nights a Rewards Program Member registers and personally pays and stays at any Rewards Program participating hotel, for which the room is billed to the Member.

Earn Miles

  1. When choosing to earn Miles in the Rewards Program, Members must designate a participating airline frequent flyer program to which their Miles will be credited. For details on joining a participating frequent flyer program, please refer to the particular airline’s terms and conditions.

  2. A Member is eligible to receive Points/Miles for staying at participating Marriott brand hotels or Ritz-Carlton hotels for his/her room and up to two additional rooms. At least one of the rooms must be reserved and registered in the Member's name and the Member must pay for all rooms, which payment arrangement must be requested at time of hotel check-in. The Member must also stay in one of the rooms. To ensure Miles are automatically posted to the correct Membership Account, the Member's Rewards Program Membership Number must be present on his/her room folio and up to two additional rooms, as applicable.

  3. Charges that do not qualify for Miles include taxes applied to the room rate, purchase of Marriott gift certificates or gift cards, purchase of The Ritz-Carlton gift certificates or gift cards, charges for third party-provided goods and services at participating Marriott brand hotels or Ritz-Carlton hotels, and catering or banquet functions charged to the guest room account.

  4. Once Miles have been awarded to the designated participating airline frequent flyer program, they may not be changed to another participating airline frequent flyer program’s Miles or converted to Rewards Program Points.

  5. Miles will not be given, nor Rewards honored, at any subsidiary or affiliate of Company other than participating Marriott brand hotels or Ritz-Carlton hotels, unless otherwise advertised. If a hotel ceases to be a participating hotel, all stays subsequent to such date will not be eligible to earn Miles regardless of when the reservation was made.

  6. Miles and elite night credit may be earned for stays completed within 30 days prior to the Member’s enrollment, if such credit is requested in writing, along with a copy of the paid hotel receipt, within 60 days of the stay.

  7. Miles earned while staying at any participating hotel located outside the United States will be based on the U.S. dollar conversion at time of checkout of all qualifying charges made during the stay.

  8. No other person except the Member may earn Miles through the Rewards Program for his/her Account. Miles for a room shared by two Rewards Program Members will only be awarded to one Rewards Program Member.

  9. Mileage or elite night credit accrual is limited to individual travel and the room must be paid for individually by the Member or direct billed to the party responsible for paying the bill. If the room is master-billed, the charges are not eligible for Miles or elite night credits.

    If the Member attends a convention or group meeting and individually pays the hotel directly for the room, he/she will be eligible to receive Miles and elite night credits for the stay. However, contract rooms, rooms reserved by corporations on an ongoing basis, and master-billed rooms are not eligible to earn miles or elite night credit. Military rates at certain overseas locations are subject to local restrictions and may be ineligible for miles or elite night credit.

    Rooms booked at the Marriott friends and family or the associate rate or at The Ritz-Carlton friends and family or the associate rate are not eligible to earn Miles or elite night credits.

  10. Rooms booked through third party online retailers, such as Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, Booking.com, Priceline, etc. are not eligible for Miles or Elite night credit. Wholesale packages and series tours are not eligible for Miles or Elite night credit regardless of booking source.

  11. Atlantis, Paradise Island, Bahamas;  Autograph Collection - miles are earned on Room Rate only. Additionally, reservations booked through Atlantis Paradise Vacations or Atlantis.com will not be eligible to earn miles.
 

Rewarding Events - Event and Meeting Planners

  1. Rewarding EventsSM (“Rewarding Events”) provides Points, Miles, or loyalty program currency in certain regional markets to Rewards Program Members who book and hold qualifying groups, meetings, and events (“Events”) at participating hotels and resorts.

  2. Rewarding Events is valid at all participating properties in participating brands: The Ritz-Carlton®, JW Marriott®, EDITION®, Autograph Collection®, Renaissance® Hotels, AC Hotels by MarriottTM, Marriott Hotels & Resorts®, Courtyard by Marriott®, Fairfield Inn & Suites by Marriott®, SpringHill Suites by Marriott®, and Marriott Vacation Club®.

  3. Rewarding Events is not valid at the following brands: Residence Inn by Marriott® and TownePlace Suites by Marriott®.

  4. A signed group or catering contract with the hotel sales department is required and must include the Member’s Rewards Program Membership Number.

  5. The Member eligible to earn Points or Miles must be either the main contact recorded on page one of the contract, or the authorized signer of the contract.

  6. Excluding special promotions or incentives, Member will earn three Points or one Mile for every one U.S. dollar ($1.00) spent on qualifying actualized Event charges, up to a maximum 50,000 Points or 15,000 Miles (or equivalent depending on the participating airline frequent flyer program partner) per Event.

  7. Qualifying Event charges – food, beverages, meeting room rental, audio visual equipment, and décor ordered by the hotel and paid for on a master account. Guest room rate charges also qualify only when contract has a minimum of ten (10) guest rooms actualize for at least one (1) night of the Event (with or without catering). Qualified guest room charges earn Points or Miles for the Member whether they are paid for on a master account or paid for by the individual guest in the room.

  8. Excluded Event charges – all taxes, gratuities and service charges.

  9. Members who hold qualifying Events at participating hotels also receive ten (10) Elite night credits toward Elite status, which are awarded to their Rewards Program account along with either Points or Miles earned for the Event.

  10. Points will be awarded or Miles will be submitted to the participating airline frequent flyer program partner within ten (10) business days after the conclusion of the Event provided that the Event is not cancelled, and all other terms and conditions of the group or catering contract executed in connection with the Event have been met.

  11. Points and Miles cannot both be earned for the same Event by a Member.

  12. The Member does not have to be a registered guest or attend the Event in order receive Points or Miles with Rewarding Events.

  13. Only individuals can be enrolled in the Rewards Program to meet the eligibility requirements. No corporations or organizations can hold a Rewards Program account and are thus not eligible to earn Points or Miles with Rewarding Events.

  14. Members are responsible for complying with their own company or organization policies regarding hotel loyalty programs. Members are solely responsible for notifying their employer, principal and/or client of any Points or Miles awarded with Rewarding Events.

  15. Points or Miles awarded for Events held at participating international locations are based on local currency converted to U.S. dollars. Local currency is converted into U.S. dollars on the day the Event Points or Miles are awarded using a published rate of exchange in effect at time of conversion. This rate will be determined at the Rewards Program’s sole discretion, based on standard currency conversion methods, but may vary from currency conversion rates used by credit card companies.

  16. Airline Miles awarded vary by participating frequent flyer airline program partner.

  17. The number of Points or Miles to be awarded shall be determined pursuant to the Rewards Program Rules in effect at the time of award. The Rewards Program Rules and number of Points/Miles available to be earned are available on-line at marriottrewards.com (Marriott Rewards Program) or ritzcarltonrewards.com (The Ritz-Carlton Program), and may be modified at the sole discretion of the Rewards Program at any time and without notice.

  18. All other Rewards Program Rules apply.