Rewards Terms & Conditions

Airline Rewards 

  1. Rewards Program Members may redeem Points in exchange for frequent flyer Miles with any participating airline partner. Click here for participating airlines and their conversion rates.

  2. Rewards Program Members requesting a Mileage Reward must be a member of the relevant airline frequent flyer program in order to receive a Mileage Reward. For details on joining a frequent flyer program, please refer to the particular airlines terms and conditions.

  3. Once frequent flyer Miles have been requested, Miles will automatically be transferred to the Member's frequent flyer account. Please allow approximately six weeks for Miles to be posted to your frequent flyer account or contact your local Rewards Program Guest Services to inquire about express service (may include a fee).

  4. Once Miles are credited to the Member's frequent flyer account, changes, reissuance or recredit of Rewards Points are not allowed.

  5. The terms and conditions of the airline programs control the redemption and distribution of the Miles earned through the Rewards Program.

  6. The airlines reserve the right to change the frequent flyer program at any time with or without notice. The airline is not responsible for products or services promised or supplied by other participating companies.

  7. For additional details on participating airline frequent flyer programs, including how to join, please refer to the terms and conditions for that airline program.

Ctrip Rewards 
  1. Rewards Program Members may redeem Points in exchange for Ctrip Points (“Ctrip Reward”). Click here for Ctrip conversion rates.

  2. Rewards Program Members requesting a Ctrip Reward must be a member of the Ctrip program in order to receive a Ctrip Reward. For details on joining the Ctrip program, please refer to the Ctrip terms and conditions.

  3. Once Ctrip Points have been requested, Ctrip Points will automatically be transferred to the Member's Ctrip account. Please allow approximately six weeks for Ctrip Points to be posted to your Ctrip account.

  4. Once Ctrip Points are credited to the Member's Ctrip account, changes, reissuance or recredit of Rewards Points are not allowed.

  5. The terms and conditions of the Ctrip program control the redemption and distribution of the Ctrip Points earned through the Rewards Program.

  6. Ctrip reserves the right to change the Ctrip program at any time with or without notice. Ctrip is not responsible for products or services promised or supplied by other participating companies.

  7. For additional details on the Ctrip program, including how to join, please refer to the terms and conditions for Ctrip.

Rail - Orient-Express
Travel conditions for journeys covering Asia:
  • There are two classes of cabins which include the Superior cabin with upper and lower berths, and the State cabin which is larger, offers twin beds that are located side by side.
  • All cabins are ensuite.
  • Service includes all meals and any applicable excursions.
Travel conditions for journeys in Europe:
  • All cabins are the same class, with upper and lower berths.
  • The cabins do not have ensuite facilities.
  • Service includes all meals and any applicable excursions.
  1. Reservations must be made no later than 28 days before departure and are subject to availability.

  2. Orient-Express will quote a confirmation number, which must be noted. Once the reservation has been made, the Marriott Rewards member must send the Reward Certificate to Orient-Express and will in turn receive written confirmation of the booking.

  3. Cancellation notice must be given at least 28 days before date of travel. The reward certificate will be returned to the redeemer. However, if notice is given after this deadline, the Marriott Rewards member will forfeit the Reward Certificate.

  4. Tickets will be issued to the name that appears as the designated traveler on the Reward Certificate only.

  5. All taxes are included in the ticket.

  6. Passengers must carry a valid passport for travel and are responsible for any necessary visa requirements.


Travel Packages 
  1. All Rewards Program Rules apply.

  2. Miles will be automatically transferred into the participating frequent flyer program account that matches the name on your Rewards Program Account.

  3. Once processed, airline Miles cannot be transferred back to your Rewards Program Account.

Sports & Leisure 
Red Letter Days
  1. The Rewards Member will contact the Rewards Program Guest Services to redeem Points for an Experience Voucher. Rewards Program Guest Services will then send the relevant Rewards Certificate to the Rewards Member.

  2. On receipt, the Rewards Member sends the Certificate(s) to Red Letter Days at the Corporate Department, No 77 Muswell Hill, Muswell Hill, London N10 3RE, UK. It is strongly recommended that the Rewards Member sends the Certificate by recorded mail to Red Letter Days because Red Letter Days cannot be held responsible for Certificates lost in the post.

  3. On receipt of the Certificate, Red Letter Days will send an information pack and relevant Experience Voucher(s) to the Rewards Member within 120 hours. The Rewards Member will then call Red Letter Days on Tel: 0870 444 5557 and make a booking for their chosen Experience.

  4. Red Letter Days reserves the right to make changes to the selection of experiences available with the Experience Vouchers, although there will always be at least 20 different experiences to choose from at any time.

  5. All experiences are offered subject to availability, and many are subject to weather conditions on the day. Bookings should be made at least 14 day’s in advance. Longer notice may be required to secure weekend or peak season dates.

  6. Once the Certificate is exchanged for an Experience Voucher, the Rewards Member is bound by the cancellation policies of the provider of the specific Experience Voucher.

  7. In the unlikely event, that Red Letter Days cancels a booked experience, Red Letter Days shall attempt to contact the Rewards Member as soon as Red Letter Days are aware of the cancellation. All Red Letter Days Experience Vouchers are subject to their normal terms and conditions.

  8. Red Letter Days will only issue an information pack and Experience Voucher to the person named on the Experience Voucher.

  9. The Red Letter Days Experience Voucher cannot be replaced if lost, stolen or destroyed and cannot be used in conjunction with any other offer.

  10. The Rewards Member is bound by the general terms and conditions that apply to Red Letter Days Experience Vouchers and shall be included in the information pack.



City Cruises Rewards
London Showboat
  1. When redeeming a Rewards Program/London Showboat Certificate, a telephone reservation to City Cruises at 020 77 400 400: fax: 020 77 400 495 is essential. Reservations must be made in advance.

  2. When a reservation is being made, the Rewards Program Member will advise that a Rewards Program Certificate will be used.

  3. The reservation will be held using the Rewards Program Member's credit card.

  4. Upon arrival at Westminster Pier, Victoria Embankment, London SW1 (18.45 hours for 19.00 hours), the Rewards Program member should present the Certificate to the Head Waiter who will be checking the Member in. Westminster Pier is located close to the Westminster Underground.

  5. Reservations can be made as far in advance as possible, but cancellations can only be accepted with 24 hour notice.

  6. The Rewards Program Member credit card will be charged for the amount of the trip if they do not show up for the reserved tickets and do not cancel with 24 hours' notice.

Sightseeing Boat Trips
  1. As services operate every day of the year except Christmas Day, at frequent intervals (every 20 minutes summer/every 40 minutes winter); no reservations are required.

  2. Rewards Program Members simply present their Certificate to the City Cruises Box Office on arrival at either Westminster Pier, Victoria Embankment, London SW1, Tower Pier, Tower Hill, London, EC3N 4DT, Greenwich Pier, King William Walk, SE10, or Waterloo Pier, London Eye, SE1. The Westminster Pier is located close to the Westminster Underground, and the Tower Pier is located near the Tower Hill Underground.

River Red Rover Trips
  1. As services operate everyday of the year except Christmas Day, at frequent intervals (every 20 minutes summer / every 40 minutes winter), no reservations are required.

  2. Rewards Program Members simply present their Certificate to the City Cruises Box Office on arrival at either Westminster Pier, Victoria Embankment, London SW1, Tower Pier, Tower Hill, London, EC3N 4DT, Greenwich Pier, King William Walk, SE10, or Waterloo Pier, London Eye, SE1. The Westminster Pier is located close to the Westminster Underground, and the Tower Pier is located near the Tower Hill Underground.

  3. This Certificate will be exchanged for one adult or child River Red Rover Ticket.

 

Faldo Golf Institute By Marriott
  1. The Faldo Golf Institute by Marriott provides unique, instructional programs for all ages and experience levels. Each instructional program provides personalized instruction within a small group setting and is taught by a Faldo Certified Instructor. The Game Improvement School, Weekend School and Select Session (Full Swing) include a take-home digital video analysis in the Swing StudioTM.

  2. The Faldo Game Improvement School offers the opportunity to learn and improve all aspects of your game over the course of three days. In addition to full swing and short game instruction, the Faldo Game Improvement School offers on-course instruction and equipment evaluation in the Club Fitters WorkshopTM. Taught with a 4:1 student/teacher ratio, the program includes continental breakfast, lunch, refreshments and the Faldo FundamentalsTM student workbook.

  3. The Faldo Short Game school offers two days of instruction focused exclusively on developing your short game techniques by learning the shots and understanding the strategies that form the basis of improved scoring. Curriculum includes comprehensive coverage of putting, chipping, pitching and bunker play. Taught with a 4:1 student/teacher ratio, the program includes continental breakfast, lunch, refreshments and the Faldo Short GameTM student workbook.

  4. The Faldo Weekend School offers two days of instruction in the areas of short game and full swing. Taught with a 4:1 student/instructor ratio, the program includes continental breakfast, lunch, refreshments and the Faldo FundamentalsTM student workbook.

  5. The Faldo Select Session offers a choice of instructional focus - either short game or full swing. Taught with a 4:1 student/instructor ratio, sessions are 3 hours and are offered daily.

  6. Each reward certificate is valid for only one student. Prices and curriculum are subject to change without notice. Scheduling and availability of instructional programs may differ by location and season.

  7. Please call 1-888-GO-FALDO (463-2536) to confirm specific dates and availability. Remember to identify yourself as a Rewards Program member redeeming a reward. Also, please inquire as to availability of accommodations at a special Faldo Golf Institute rate.

  8. Faldo Golf Institutes are located at Marriott's Grande Vista Resort in Orlando, Florida and Marriott's Shadow Ridge Resort in Palm Desert, California.

 

Marriott Golf - Rounds of Golf
  1. The Certificate for Marriott Golf is ONLY VALID at participating Marriott hotels.

  2. Guest must present and surrender the Certificate prior to playing the round of golf.

  3. The Certificate may not be valid where restricted by law. Two (2) Value Season Awards may be redeemed for one round of golf during Peak Season. A Peak Season Award may be redeemed for one round of golf for two (2) people during Value (off-peak) Season with cart as defined by the participating golf course. Complimentary use of the driving range included, where available. Food, beverages, service charges, and other taxes or incidental expenses are not included.

  4. Rewards Points are NOT earned with Certificate usage.

  5. The Certificate is issued by and is the property of MI Fulfillment Services, LLC.

  6. Certificates are transferable but are not redeemable for cash and are void if sold for cash or other consideration. Certificates are not replaceable if lost, stolen, destroyed, or expired.

  7. Any tax liability, including disclosure, connected with receipt or use of the Reward Certificate is the Rewards Program Member’s responsibility.

  8. Tee time is subject to availability and seasonal conditions. Seasonal definitions can be obtained by calling the course and are subject to change without notice.

  9. Tee times may be scheduled 30 days in advance unless otherwise restricted by participating course.

  10. Not valid for group play (more than four players).

Shopping & Gifts 
SkyMall
  1. These redemption opportunities are available exclusively for residents of the 48 continental United States.

  2. Merchandise will be shipped in the 48 continental United States only and cannot be delivered to a P.O. Box.

  3. All products provided under the Rewards Program are under full Manufacturer's Warranty. If a product is received and determined to be defective, it will be the customer's responsibility to follow the Manufacturer's Warranty information provided with each product.

  4. If you require further assistance, please contact SkyMall at 1-800-493-3278.

  5. Points cannot be purchased or transferred for merchandise Rewards offered through SkyMall.


Dining Certificates
  1. Dining Certificate must be presented to server at time of ordering. This award cannot be applied toward payment of meal plan, catered meals, banquets, room service or alcoholic beverages.

  2. Any unused portion is nonrefundable.

  3. Taxes and gratuities to the full value of the free dinner options are included.

  4. Any item ordered that is beyond the benefits described are the responsibility of the Member. Additional dinner guests and related taxes and gratuities are not included.

  5. This Award is valid at any casual and most specialty restaurants located in Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels worldwide, and Courtyard by Marriott locations outside of North America.

  6. Not valid at the following restaurants: Primo by Melissa Kelly Restaurant in the JW Marriott Orlando Grande Lakes, Ristorante Tuscany and Hawk's Landing Steakhouse & Grille in Orlando World Center Marriott Resort, Atlantis Restaurant in the Renaissance Orlando Resort at Seaworld, The Courtside Steakhouse in the Sanibel Harbour Resort, Azul in the JW Marriott Ihilani Resort & Spa at Ko Olina, Tbones, a Tuscan Steakhouse in the Bridgewater Marriott, The View Restaurant in the New York Marriott Marquis, Chop Suey in the Renaissance New York Hotel Times Square, Sam & Harry’s in the Newport Beach Hotel & Spa, L.G. Smith’s Steak & Chop House in the Renaissance Aruba Resort & Casino, The Pearl Restaurant in the Renaissance London Chancery Court, The Maze Restaurant in the London Grosvenor Square, The Le Pinxo in the Renaissance Paris Vendome, Segaria Restaurant in the Denia Marriott LaSella Golf Resort & Spa, Spain or any Benihana, Don Shula's, Jackson's All-American, Pusser's Landing, Ruth Chris' Steakhouse restauarants and Arcadia Restaurant in the San Jose Marriott and the BLT Steak Restaurant at Camelback Inn, A JW Marriott Resort & Spa, Scottsdale. Not valid at The Ritz-Carlton, EDITION Hotels, Autograph Collection, Residence Inn by Marriott, SpringHill Suites by Marriott, TownePlace Suites by Marriott Fairfield Inn & Suites by Marriott, Marriott Vacation Club, Marriott ExecuStay or Marriott Executive Apartments, locations. Dining certificates may not be accepted at restaurants within any hotel restaurant not owned or operated by the Company. Please confirm with the hotel or restaurant prior to dining. Acceptance of the Dining Certificate is the sole responsibility of the participating merchant. No photocopies of Certificate will be honored.

  7. Dining certificates may not be acceptable at restaurants within a hotel not owned or operated by the Company. Please confirm with the hotel or restaurant prior to dining.

  8. Dining Certificates are not replaceable if lost, stolen, destroyed or expired.

  9. Dining Certificates are valid at participating merchants only through the expiration date printed on the front of the Dining Certificate, except as otherwise provided by applicable law.

  10. Dining Certificates have no cash value and may not be redeemed for cash or its equivalent. Any unused portion will not be returned as cash unless a Certificate states otherwise, or required by law.

  11. Dining Certificates are transferable unless otherwise noted on the Certificate.

  12. Certificates are void where prohibited by law.


Marriott Dollar-Denominated Cheques
  1. Marriott Cheques may not be acceptable at concessions within the hotel not owned or operated by the Company. Please confirm with the hotel prior to making the purchase.

  2. Marriott Cheques are not redeemable for cash or Marriott gift certificates or The Ritz-Carlton gift certificates. Change will not be given on cheques presented as payment for goods and services. Cheques are void and will not be honored if sold for cash or other consideration.

  3. Marriott Cheques may be used for all publicly listed and available room rates and packages, but cannot be used for convention, travel industry, tour, advance purchase, catering, or group room rates.

  4. Marriott Cheques are transferable but are not replaceable if lost, stolen, destroyed, or expired.

  5. Any tax liability, including disclosure, connected with receipt or use of this Reward is the recipient's responsibility.

  6. Marriott Cheques are accepted at face value in U.S. dollars. Cheques will be converted into local currency value at the hotel's current exchange rate.

Japanese Department Stores
  1. Guest Services will mail the requested Common Department Store Voucher to the Rewards Program Member.

  2. The Common Department Store Voucher can be exchanged for goods at participating stores in Japan.

  3. The Common Department Store Voucher cannot be used in conjunction with any other voucher or promotion and will not be replaced if lost, stolen or destroyed.

  4. Rewards Program Members are bound by the general terms and conditions of the Japanese Department Stores.


Leisure Vouchers
  1. Leisure Vouchers are only valid at participating merchants and may not be used towards the purchase of tobacco.

  2. By prior arrangement with the Hotel's Management, the voucher may be used for banqueting, conferences or other hotel services.

  3. The voucher cannot be exchanged for cash.

  4. Change cannot be given for any purchase made for less than the full value of the voucher(s) offered.

  5. For the nearest outlet, please refer to the telephone directory or call the Leisure Voucher Office on 01582 396 666.

  6. Voucher may also be redeemed at Hastings Hotels in Northern Ireland, as long as they are associated with Whitbread LC.

  7. Vouchers only valid in the U.K. and Northern Ireland.

 
Voucher Express Retail Certificates
  1. Any subsequent changes to an order may result in a 24-hour delay in dispatch.
  2. Neither the Company nor Voucher Express are responsible for any alterations to any of the individual company terms and conditions below on reasonable notice to the Member, without affecting orders already placed.
Marks & Spencer Vouchers Terms and Conditions
  • This voucher can only be exchanged at Marks and Spencer Stores in the United Kingdom, Eire and M&S Franchise Stores.
  • This voucher cannot be exchanged for cash. It can only be exchanged for goods including foods, wine and selected financial services products.
  • It may be exchanged for goods of a higher price than the face value of the voucher, on payment of the difference.
  • This voucher can only be exchanged at Marks and Spencer Stores in the United Kingdom, Eire and M&S Franchise Stores.
 
Debenhams Vouchers Terms and Conditions
  • This voucher can be exchanged for merchandise at any Debenhams Store, including Browns of Chester and at Debenhams in other Department Stores (with the exception of travel and financial Services).
  • This voucher may also be exchanged for merchandise when ordering by post from Debenhams Direct, and any other home shopping Brochures operated by Debenhams Retail PLC. (Vouchers sent by post should always be registered for your own protection).
  • This voucher cannot be exchanged or refunded for cash, used at travel departments, used as a deposit on a credit sale agreement, used to purchase financial services, or used as a method of paying Debenhams Customer accounts.
  • This voucher can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.
  • Debenhams Retail Plc are under no liability for replacement or refund should vouchers be lost, stolen damaged or destroyed whether they have been redeemed or not.
  • This voucher is redeemable in U.K and Republic of Ireland only.


Selfridges & Co Terms and Conditions
  • This voucher may be exchanged for goods at Selfridges.
  • This voucher may be exchanged for goods of a higher price than the face value of the voucher, upon payment of the difference.
  • This voucher cannot be exchanged for cash.
  • Mutilated, damaged or defaced vouchers cannot be exchanged. Company reserves the right to refuse any vouchers which have been altered.
 
House of Fraser Voucher Terms and Conditions
  • This voucher can be used in over 50 House of Fraser stores Nationwide and can be exchanged for goods in any of the following stores: House of Fraser, Rachams, Jollys, Dingles, Army and Navy, Binns, Dickins & Jones , Kendalls, Arnotts and David Evans.
  • This voucher cannot be exchanged for cash.
Dixons
  • Unless otherwise stated, this voucher may be exchanged for any product at any United Kingdom branch of Dixons, Currys, PC World or The Link.
  • This voucher may be exchanged for goods of a higher value provided the difference in price is paid. If it exchanged for goods of a lower value no change will be given.
  • This voucher will only be accepted if it is complete and presented within 6 months of issue. We reserve the right to refuse to accept vouchers which have been altered, defaced or tampered with in any way.
  • This voucher is only redeemable in the United Kingdom and will not be exchanged for cash.
  • LOST VOUCHERS WILL NOT BE REPLACED
W.H. Smith
  • This voucher may be exchanged for goods and services, at any W.H.Smith or John Menzies store in the UK. It may, on payment of the difference, be exchanged on purchases of a higher value. It may not be exchanged for cash
  • There is no time limit by which this voucher has to be used.
  • To be valid when presented for exchange, this voucher must be complete and show identical serial numbers on the left and right hand sides.

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