Marriott Rewards Terms & Conditions

Hotel Rewards
  1. To use your Marriott Rewards points for a hotel stay at a participating Marriott hotel brand, please make a reservation and indicate that the reservation is for a Marriott Rewards redemption ("Rewards Redemption"). You will receive an email confirmation, and your hotel reward e-certificate ("Reward Certificate") will be available upon check-in at your hotel (please see below for more information on e-certificates). You can make, or modify, your reservation online or by calling 1-800-MARRIOTT or one of our worldwide reservation telephone numbers.

  2. Your Rewards Redemption Stay will include a single or double standard room at a participating Marriott property, including the cost of your hotel room and room tax/service charge.  All other hotel charges are the responsibility of the Rewards member and are not included in the Stay.  The number of Rewards Points needed to redeem for a Rewards Redemption Stay may vary by length of stay, location of room/room amenities, category of hotel, and even time of year.  Marriott reserves the right to change the category in which a participating property is classified at any time without notice.  A Member will not have the Rewards Redemption Stay included towards Elite Benefit levels, bonuses or promotions.

  3. When you order a Reward Certificate, it must be associated with a Rewards Redemption Stay confirmation number, which will be provided when you make your reservation to ensure you have a confirmed reservation upon arrival.

  4. For added convenience and flexibility, Members may use points at check-in for same-day and/or extension of current reservation if the hotel has availability and the member has sufficient points in their account. This program benefit is offered at the hotel award rate and is applicable at hotels in the US (except Hawaii) and Canada only.*

    *This benefit is not applicable at Marriott Vacation Club International and The Ritz-Carlton.

  5. Payment using Marriott Rewards points must be confirmed with the hotel or with the reservations agent at time of reservation.  The Reward Certificate will be automatically ordered for a member who has sufficient points at time of booking a Rewards Redemption.

  6. Members who seek to make a Rewards Redemption with an insufficient point balance may make the Rewards Redemption and either (1) choose to purchase points to make a valid Rewards Redemption, provided that the aggregate amount of points purchased and received as a gift by the member is less than or equivalent to 50,000 points per calendar year; or (2) the member accrues sufficient points to use points for payment of the Rewards Redemption no less than seven days prior to arrival.  If point purchase is not an option, or if member does not have sufficient points to use for a Rewards Redemption intended to be paid with points seven days or less from arrival date, member will forfeit any Rewards Redemption and must call 1800 MARRIOTT to re-book the reservation at the best available rate for which the member qualifies.
  1. Paper Reward Certificates will be issued only by Marriott Guest Services and may be obtained by calling, faxing or written requests. Paper certificates are available for $10. The member's signature, daytime phone number, date, and member account number must be included on all written requests.

  2. Reward certificates are void and will not be honored if bartered or sold for cash or other consideration. Reward certificates are not replaceable nor redeemable for cash.  Reward certificates are valid only for the use of the individual noted on the reward certificate and are not transferable.  Although if requested at the time of issuance, they may be made out to a third party.  Reward Certificates cannot be reissued if lost, stolen or otherwise destroyed.

  3. A Reward Certificate is good for one consecutive stay, for one standard room only, as shown on the certificate. Standard rooms may vary by brand.  Credit may be issued if your stay is less than the number of days on the certificate, but the member must inform the hotel Front Desk in advance of early checkout in order for point credit to be issued back to the member's account.  For Rewards Redemption with more than one rate change during the stay, the member must call Marriott Guest Services for assistance in receiving credit, (801) 468-4000.

  4. Marriott Rewards points acquired through ownership of an interest at a Marriott Vacation Club International resort may not be used to request a reward certificate for accommodations at a Marriott Vacation Club resort.

  5. Reward Certificates are valid only when used towards the expense of the guest room, unless otherwise indicated. Reward Certificates are valid only in conjunction with individual travel and are not applicable to group travel, package tours, conventions or other special rates and/or package programs, food and beverage credits, incidental expenses, or service charges.

  6. Redemption at destinations outside the United States is subject to all applicable government approvals, restrictions, applicable taxes and/or service charges. Rewards do not include U.S. federal inspection fees, or any other fees, surcharges, or taxes imposed by foreign governments for international travel.

  7. The following properties either do not participate in or do not fully participate in “No Blackout Dates” at this time:
    - Rome Marriott Grand Hotel Flora, Rome, Italy
    - Waikoloa Beach Marriott Resort & Spa
    - Wailea Beach Marriott Resort & Spa, Hawaii
    - Camelback Inn, A JW Marriott Resort and Spa, Scottsdale, AZ
    - JW Marriott Capri Tiberio Palace Resort & Spa, Capri, Italy


E-certificates
Marriott hotels offer "paperless" hotel rewards certificates, or e-certificates. E-certificates allow you to order your hotel reward as close as 24 hours in advance of your stay. Order an e-certificate and you will receive an email confirmation of your reward order, however you will not need to bring any paper record of the reward order with you to the hotel.
  1. E-certificates are available for hotel, upgrade and PointSaver rewards at participating hotels at the following Marriott Hotel Brands:
    Marriott Hotels & Resorts
    JW Hotels & Resorts
    Renaissance Hotels & Resorts
    Courtyard by Marriott
    Residence Inn by Marriott
    TownePlace Suites by Marriott
    Marriott Vacation Club International
    SpringHill Suites by Marriott
    Fairfield Inn by Marriott

  2. E-certificates are available when the Marriott Rewards member is staying at the hotel.

  3. Members can make arrangements to redeem points and stay the same day at all Marriott hotels participating in the Marriott Rewards program. For same-day travel please call Guest Services at 800-443-7396 to order your certificate.

  4. For added convenience and flexibility, Members may use points at check-in for same-day and/or extension of current reservation if the hotel has availability and the member has sufficient points in their account. This program benefit is offered at the hotel award rate and is applicable at hotels in the US (except Hawaii) and Canada only. This benefit is not applicable at Marriott Vacation Club International and The Ritz-Carlton.

Upgrade Reward
When using your Marriott Rewards points for a hotel stay, you may need to redeem additional points to reserve an "upgraded room", such as a suite or ocean view room.  For certain room types an upgrade reward is required in addition to your regular hotel reward.
 
There are two types of upgrade rewards, "point upgrades" and "paid upgrades": 
 
"Point" upgrade rewards are 5,000 points each. Most upgraded rooms require only one or two upgrade rewards per night. However, some hotels and resorts require three or more upgrade rewards per night, depending on the view or room type. Availability varies by hotel, so please check the details for your selected hotel when making a reservation.
 
"Paid" upgrade rewards:  at select hotels you can pay for an upgrade on a cost per night basis. The specific price varies by hotel and will be charged to your room during your stay. Marriott Rewards points are not required with paid upgrades.
 
Other terms regarding Upgrade Rewards:

  • Upgrade reward requirements vary by hotel/hotel category, room type and by season.
  • You can only use upgrade rewards when you are redeeming points for a hotel stay.  For most cases**, you cannot use upgrade rewards to upgrade a paid room.
    **Based on hotel availability and point balance, members at the Silver level may choose to use points at check-in to upgrade their paid room. Point upgrade rewards are 5,000 points each and offered at hotels in the US (except Hawaii) and Canada only.*** This type of upgrade award cannot be reserved in advance.
    *** Not applicable at Marriott Vacation Club International and The Ritz-Carlton.
  • Most upgraded rooms require only one or two upgrade rewards per night. However, some hotels and resorts require three or more upgrade rewards per night, depending on the view or room type.
  • Most resorts require upgrade for rooms with special views, such as ocean or bay view. When available, 2-Bedroom Suites at Residence Inn and TownePlace Suites require the use of an upgrade reward. Marriott Vacation Club International locations require upgrade for 3-bedroom suites.
  • Some upgrades require payment in local currency and cannot be purchased with Rewards points. Please check the Room Description when you book your redemption reservation online.
  • Upgrade Rewards may be subject to availability restrictions.

Pointsavers Rewards
  1. Members can redeem their points for PointSavers Rewards at participating Marriott-brand hotels when available.  Participation and availability of PointSavers Rewards are at the discretion of the hotel.  PointSavers Rewards are available for limited time periods and offer up to 33% in point savings. 
  • An issued PointSavers Reward can be used at any participating hotel in the category for which the certificate is valid, or at any lower level category hotel that has availability of the PointSavers Reward.
  • All Marriott Rewards terms and conditions, as outlined in the current Guide to Marriott Rewards, apply.

Partner Hotels
In addition to each hotel partner's specific terms and conditions, and Marriott Rewards terms and conditions, the following are terms and procedures for redeeming Hotel Partner Rewards ("Partner Hotel Certificates:):


  1. Please confirm reservations in advance by calling the reservation number listed for each partner; advise the reservation agent that you will be using a Marriott Rewards certificate. Failure to comply may result in cancellation of the reservation.

  2. Blackout dates and other availability restrictions imposed by the hotel partner may apply. For the most up-to-date blackout date information, please contact the hotel partner directly.

  3. Partner Hotel certificates are valid for one consecutive stay of one or more consecutive days at a single hotel location. No residual credit will be given. Split stays require two certificates. Partner Hotel Certificates are valid for full or partial payment as stated on the certificate's face and must be surrendered upon check-in. Partner Hotel Certificates are not redeemable for cash, nor may they be bartered or sold for cash or other consideration.  Partner Hotel Certificates are not replaceable and cannot be reissued if lost, stolen or otherwise destroyed.  Partner Hotel Certificates are valid only for the use of the individual noted on the Partner Hotel Certificate and are not transferable.  Although if requested at the time of issuance, they may be made out to a third party.  No Rewards points will be credited for unused or partially used Partner Hotel Certificates.

  4. Please allow 10 business days for your Partner Hotel Certificate delivery within the United States and 4 weeks for locations outside the United States.  Members may request expedited Partner Hotel Certificates by contacting
    Marriott Rewards Guest Services.  There will be a $15.00 expedited request fee only for Partner Hotel Certificates rewards. This fee for expedited Partner Hotel Certificates is waived for Platinum members.

  5. Any changed, reissued, or returned partner hotel reward certificates will be subject to a service fee.

  6. Certificates are valid only for the expense of the guest room, unless otherwise indicated. Certificates are valid only for use in conjunction with individual travel and are not good in conjunction with special rates and/or travel packages, group travel, food and beverage credits, promotional programs, incidental expenses, or service charges.

  7. When checking in to a participating hotel, the member must present and surrender the Partner Hotel Certificate and indicate that he/she intends to pay for the room in partially or in full with such certificate. Photo identification is required at check-in.

  8. Room cancellation charges may apply and/or a deposit may be required at time of reservation. Confirm with the hotel at the time of reservation.

  9. Redemption at destinations outside the U.S. may be subject to government approvals, restrictions, applicable taxes and/or service charges. Rewards do not include U.S. federal inspection fees, or any other fees, surcharges, or taxes imposed by foreign governments for international travel.

 

Customize Your Rewards
General
  1. All Marriott Rewards terms and conditions  (www.marriottrewards.com) apply to the Marriott Customize Your Rewards Program, including all terms and conditions of Marriott Rewards Elite membership. 
  2. The Customize Your Rewards Program is offered at the discretion of Marriott.  Participation in the Marriott Customize Your Rewards Program is subject to the terms and conditions, rules, regulations, policies and procedures ("Customize Your Rewards Program Terms and Conditions") that Marriott may, in its discretion, adopt from time to time. As with the Marriott Rewards Program Rules, Marriott and its partners have the right to change, limit, modify or cancel the Customize Your Rewards Program Terms and Conditions and program offerings at any time, with or without notice.  Marriott and its travel partners may, among other things: (a) increase or decrease the minimum number of points required to participate in the Customize Your Rewards Program, or increase or decrease the number of points required to redeem a specific offering (“Reward”); (b) withdraw, limit, modify, or cancel any Reward; (c) limit the Rewards available; or(d) change program benefits, locations served by Marriott or its partners, conditions of participation, rules for earning, redeeming, retaining, or forfeiting points, or rules governing the Customize Your Rewards Program or the use of specific Rewards.
  3. The Customize Your Rewards Program is available only to Marriott Rewards Elite members.  As proof of eligibility, a membership number is required when redeeming a Customize Your Rewards Program Reward. 
  4. The awarding of Customize Your Rewards Program benefits is void where prohibited by law.  Redemption opportunities are available exclusively for residents of the 48 continental United States.
  5. In case of fraud or abuse involving Customize Your Rewards Program redemption, Marriott will have the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of the Reward and/or termination of Marriott Rewards membership.
  6. All questions or disputes regarding eligibility will be resolved by Marriott in its sole discretion. Marriott has the sole discretion to interpret and apply the Customize Your Rewards Program Terms and Conditions.
Requesting/Redeeming a Reward
  1. A request for a points quote and/or redemption for a Customize Your Rewards Reward may only be made by an individual customer who is an Elite Member in good standing of the Marriott Rewards Program. 
  2. Members should allow 5-7 business days to receive a points quote.
  3. A minimum order of 50,000 points is required in order to redeem a Reward under the Customize Your Rewards Program.  The Member requesting the Reward must have total point value required to purchase the item requested in his or her Membership Rewards account at time of ordering.  The purchase of points in order to “supplement” the Member’s points balance is not permitted, i.e., no combining of cash and points.
  4. Once accrued points in your Marriott  Rewards account have been redeemed for a Reward, the points cannot be converted back into your Marriott  Rewards account.
  5. All Rewards are subject to availability and restrictions may apply as to when Rewards can be redeemed. In particular, items that require customization may not be available.  Some items may not be available due to restrictions.
  6. Redeemed Rewards are not refundable, exchangeable, replaceable or transferable for cash or credit unless specifically permitted by these Terms and Conditions or other written terms and conditions that accompany your Reward.
  7. Marriott is not responsible for lost or stolen rewards, certificates or tickets (including without limitation gift cards or merchandise rewards).
  8. Members are solely responsible for determination of any tax liability arising out of earning or redemption of points.
  9. Members are subject to and must comply with any additional terms, conditions and restrictions that apply to specific Rewards.
  10. Unless specifically noted at the time of redemption, Rewards are supplied by third parties (“Third Party Providers”) not under the ownership or control of Marriott. Marriott is not responsible for the action or inaction of each such Third Party Provider, nor is Marriott liable for any loss or penalties incurred if any Third Party Provider is sold, ceases to exist or becomes inoperative; or if a Reward or part of a Reward is cancelled or modified; or for acts of nature.
  11. Marriott, its subsidiaries and affiliates are not responsible for Third Party Provider programs or obligated in any way in connection with their operation or for any expense, loss, injury, damage, delay, accident or any other matter whatsoever, however suffered or caused, directly or indirectly arising out of participation in a Third Party Provider program including, without limitation, (i) failure or delay by the Third Party Provider to redeem rewards or to provide any specific rewards, for whatever reason; (ii) loss or damage caused by rewards supplied or requested in connection with the Third Party Provider program; (iii) any changes to a Third Party Provider program with or without notice; (iv) termination of a Third Party Provider program, with or without notice, for whatever reason. You agree therefore not to make any claims against us for any matter connected in any way with a Third Party Provider program. All recourse for any and all liability in connection with a Third Party Program is against the third party only.   By redeeming rewards, you release Marriott and its parent, subsidiaries and affiliates from any and all liability regarding the redemption or use of rewards or other participation in the program.
  12. All Rewards are offered subject to availability and must be booked in advance through the Customize Your Rewards Program at www.marriottrewards.com or via phone at 1-800-493-3278
Merchandise Rewards
  1. All Merchandise Rewards are fulfilled exclusively by SkyMall.
  2. All product orders are subject to product availability. You will be notified if the item you have ordered is not available and if and when it will become available. In the case of merchandise rewards that we provide and that are not available, Marriott reserves the right to substitute merchandise that it determines is of equal or greater value or credit the Marriott Rewards Account at its option and discretion.  We will ship the model pictured or the most current comparable model available. Items shown in program communications are the latest models available at the time of printing. Multiple items ordered at the same time may arrive separately.
  3. Merchandise will usually be  shipped within two weeks (larger items may take four to six weeks of our receipt of the order), with the exception of select rewards with unique fulfillment requirements. Customers must be available to receive oversize shipments.  Refer to redemption details on www.marriottrewards.com/elitegifts  for delivery time frames on rewards, including rewards with unique fulfillment requirements; Marriott may also inform you of a longer time frame for delivery in responding to your request for a Customize Your Rewards points quote. Merchandise can be shipped only to addresses in the 48 contiguous United States, and will not be delivered to P.O., A.P.O. or F.P.O. boxes.
  4. All products provided under the Marriott Rewards program are under a full Manufacturer's Warranty. If a product is received and determined to be defective, it will be the customer's responsibility to follow the information for making a claim under the Manufacturer's Warranty provided with each product.
  5. Product rewards may be returned or exchanged within 30 days of delivery unless otherwise specified. TVs and merchandise items that have been assembled by the customer or delivery service may not be returned or exchanged unless proven to be damaged or defective. No exchanges or returns are accepted after 30 days.  
  6. If you require further assistance, please contact SkyMall at 1-800-493-3278.
Event Tickets Rewards
  1. Marriott may offer Event Tickets Rewards through the Customize Your Rewards Program.  Unless specifically noted at the time of redemption, Marriott is not the provider of Customize Your Rewards Event Tickets Rewards and it has no power to manage or control the operations of any Third Party Provider or Event Sponsor.  Marriott makes no guarantees or warranties whatsoever about the Event Tickets provided by the Third Party Providers or the Event itself.  Third Party Providers and their principals shall not be treated as Marriott's agents for any purpose.  Marriott is not responsible for the action or inaction of each such Third Party Provider or the Sponsor of any Event, nor is Marriott liable for any loss or penalties incurred if any Third Party Provider or Event Sponsor is sold, ceases to exist, becomes inoperative; if an Event is delayed, postponed, cancelled or changed for any reason; for acts of nature; or for amenities, services and/or facilities not being available due to renovations, strikes, bankruptcy and/or acts of nature
  2. All Marriott Customize Your Rewards Event Tickets are issued subject to the terms and conditions of each Third Party Provider, subject to the Terms and Conditions of the Event Sponsor, which may be listed on the back of the Event Ticket, and subject to the Terms and Conditions herein.
  3. Any additional meals, transportation or accommodation arrangements (or other incidental expenses) made in connection with redeeming or taking advantage of any reward will be the sole responsibility of the Member. Unless otherwise stated, alcoholic beverages, any applicable taxes, gratuities and transportation to and from a reward destination are not included.
  4. Certain Event Tickets may be subject to minimum requirements regarding age, height, health or other factors.  At the time of booking, Marriott and/or the Third Party Provider will as accurately as possible explain any limitations or requirements relating to your Reward.  It is the Member’s sole responsibility to comply with all necessary requirements for the Reward as described.
  5. All Rewards are offered subject to availability and must be booked in advance through the Customize Your Rewards Rewards Program at www.marriottrewards.com or via phone at 1-800-493-3278.  Booking Confirmations are provided via email, fax or post; no other booking confirmation is valid.  In the case of mechanical difficulties, acts of God, equipment unavailability, celebrity illness or the like, Marriott reserves the right to work with the Third Party Provider to make a reasonable substitution.  If substitution is not possible, Marriott and/or the Third Party Provider reserve the right to cancel on short notice.  If a Reward is delayed, postponed, cancelled or changed by Marriott, the Event Sponsor or the Third Party Provider, for any reason, you will be notified as soon as possible to book a convenient alternative date for your Reward at no additional charge.  If it is not possible to book a convenient alternative date for the Reward, Marriott or the Third Party Provider may cancel or provide a reasonable substitute of equivalent or greater value.  Notwithstanding anything to the contrary set forth in these Terms and Conditions or otherwise, Marriott will not offer refunds or be liable in any way for expenses that you incur related to a Reward that has been cancelled by the Third Party Provider. 
Gift Cards and Certificates  
  1. Gift Cards and Certificates may be subject to additional Terms and Conditions imposed by issuer/participating merchant.”
  2. Gift Cards and Certificates are valid at participating merchants only through the expiration date printed on the front of the Certificate or Gift Card, except as otherwise provided by applicable law.
  3. Acceptance of the Gift Cards and Certificates is the sole responsibility of the participating merchant. No photocopies of Certificates or Gift Cards will be honored.
  4. Gift Cards and Certificates and Certificates have no cash value and may not be redeemed for cash or its equivalent.  Any unused portion will not be returned as cash unless a Certificate or Gift Card states otherwise, or required by law.
  5. Gift Cards and Certificates are transferable unless otherwise noted on the Certificate or Gift Card.
  6. Gift Cards and Certificates are void where prohibited by law.
  7. Unless otherwise stated on the Certificate or Gift Card, Gift Cards and Certificates for rewards offered do not include any federal, state or local taxes, which are your sole responsibility at time of redemption.
  8. Marriott and participating merchants are not responsible for replacing lost, stolen or mutilated Certificates, tickets or Gift Cards.
  9. Some rewards and/or Gift Cards and Certificates require an additional charge for shipping and handling.
  10. If applicable, Certificate rewards or Gift Cards do not include gratuities.
  11. Gift Cards and Certificates will usually arrive within 5-7 business days. 
Limitation of Liability and Additional Terms
 
BY REDEEMING THE REWARD, THE MEMBER AGREES THAT MARRIOTT AND ITS AFFILIATES AND, SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY MEMBERS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE OR EXEMPLARY DAMAGES) TO PERSONS, INCLUDING PERSONAL INJURY OR DEATH, OR PROPERTY ARISING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, MISUSE OR USE OF A REWARD, OR PARTICIPATING IN THE CUSTOMIZE YOUR REWARDS PROGRAM OR CUSTOMIZE YOUR REWARDS PROGRAM-RELATED OR REWARD-RELATED ACTIVITY.  THE RELEASED PARTIES ARE NOT RESPONSIBLE IF ANY REWARD CANNOT BE AWARDED.IN NO EVENT SHALL THE RELEASED PARTIES BE LIABLE TO YOU FOR ANY DELAY IN OR FAILURE TO PERFORM DUE TO CAUSES BEYOND OUR CONTROL, INCLUDING, WITHOUT LIMITATION, ANY ACT OF GOD, ACT OF WAR, NATURAL DISASTER, WEATHER , TERRORISM, OR ANY ACT OR OMISSION OF A THIRD PARTY.
 
WITHOUT LIMITING THE FOREGOING, EXCEPT AS SPECIFICALLY PROVIDED OTHERWISE IN THESE TERMS AND CONDITIONS, EVERYTHING REGARDING THE CUSTOMIZE YOUR REWARDS PROGRAM, INCLUDING THE WEB SITE AND ALL REWARDS, ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.  SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY.  CHECK LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

THIS SECTION WILL SURVIVE TERMINATION OF MEMBER'S PARTICIPATION IN THE PROGRAM.

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