WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Please also note the following:

• Face Coverings in public/ common areas is firmly recommended.
• All high touch points are disinfected with COVID-19 grade disinfectants.
• Use of floor markers to create wait lines that comply with social distancing standards.
• Occupancy limits in our event rooms in compliance with local mandates.
• Room service orders delivered right to your door in to-go boxes.
• Use of QR-code menus in restaurants and bars. 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying.

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

In-room coffee makers are not currently available, but guests can request contactless coffee delivery.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Please also note the following:

• A training program is implemented for all hotel associates on the new norms in the workplace, which include enhanced hygiene protocols, practicing social distancing, using face masks and gloves in food handling areas, communicating through glass shields in some areas, and using approved disinfectants 
• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• Hand sanitizers are available throughout the hotel, especially in high-traffic areas
• At restaurants, guests need to sanitize their hands upon arrival and prior to being seated. Tables and chairs are sanitized before seating new guest and after each guest departs. Check holders and pens are sanitized before presenting it to guests.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Please note: 

• Fitness Center: Open 24/7; booking of workout sessions in advance, maximum Capacity of 5 people, Equipment and each station are thoroughly disinfected by gym attendant  before and after. 
• Pool: Open 6.00am - 8.00pm 

• Room Service: Available, orders delivered right to your door in to-go boxes 
• Restaurant: Open 6.30am - 11.00pm 
• Café Cho: Open 6.00am - 6.00pm 
• Pool Bar: Open from 4.00pm - 11.00pm 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

  Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Room service on request for all our guests
  • Buffet service by wait staff and kitchen chef
• Lounge Access: no Lounge on site
• Welcome Gift: pre-wrapped gifts are available.
  • No fresh fruit or fruit salad unless plastic wrapped
• Late Check-Out: Possible on request
• Mobile Check-In/Check-Out: Not available yet Q1 2021
• Mobile Key: Above

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, Marriott Port-au-Prince Hotelis able to connect you with a series of hospitals and laboratories that offer PCR testing and happy to help book an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

In the event a guest tests positive they will need to delay their travel until they have recovered from COVID-19 and are able to show proof of a negative COVID-19 test now required prior to boarding all flights to the United States.