Individual Incentives
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Redeeming Awards
What’s the maximum number of rooms I can reserve online with an Individual Incentives award?
You may only reserve one room at a time when redeeming an award online. To book multiple rooms, call Marriott Individual Incentives Reservations at 1-800-899-7235.
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Can I book multiple rooms online using awards?
Yes. However, each room requires a separate reservation and only one award can be used to cover the cost of each room.
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Can I reserve a room for fewer nights than the number of nights provided by my award?
Yes. However, if you make a reservation for fewer nights than the number of nights provided by your award, you will forfeit the unused portion of your award.
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May I stay at any Marriott hotel with my stay award?
You may stay at any hotel in the Marriott family of brands that accepts your award type and that has availability during the time of your requested stay. For more information, view a property list for your stay award.
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When I enter my award number, I receive an “invalid” message. What should I do?
Call Marriott Individual Incentives Customer Service at 1-801-468-4167 and select option 2.
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Where can I locate my award number or type?
Your award number or type is provided in the award email or certificate you received. If you can’t locate your email or certificate, or the award number or type was not provided, contact the provider of your award.
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Do I really need my award number to reserve a room?
To expedite the reservation and check-in processes, it’s important to enter the award number in the “award number or type” field when completing your reservation online. If you provide the number online, you will not have to provide it at the time of hotel check-in. If you do not provide your award number, you will be charged the full rate for your hotel stay.
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Do I need my award type to reserve a room?
No. If you provide the award number, you do not have to provide the award type.
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Why am I required to provide my credit card number to reserve an award reservation?
Every reservation must be secured via credit card. A credit card is also required to cover the cost of incidentals such as long distance calls and meals. The cost of your room stay will be covered by your valid award, not charged to your credit card.
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I’ve booked a room using the normal reservation process. How do I modify that reservation so that the cost of the stay is covered by my award?
To make changes online to an existing reservation, select the “modify” link in the reservation confirmation email that you’ve received.
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I’m having trouble modifying my award reservation online. What do I do?
If you can’t modify your reservation, call Marriott Individual Incentives Reservations at 1-800-899-7235.
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Can I earn Marriott Rewards points for award stays?
You only earn Marriott Rewards points for applicable incidental charges incurred during your stay.
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What happens if I need to cancel my reservation?
If you must cancel a certificate reservation, you will not be penalized. After canceling, simply make another reservation using your certificate.
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How do I change the award type on an existing reservation?
To change the award type, you must cancel your existing reservation and create a new reservation.
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