Director of Human Resources

Jaclyn Low, Director of Human Resources at the Le Méridien Kuala Lumpur, is a respected hospitality leader whose 21-year journey with the hotel has shaped a remarkably strong workplace culture. A trusted presence across the property and within the local Marriott International community, she is widely regarded as the anchor behind consistently high associate engagement and retention and guest satisfaction, helping the Le Méridien rank among Kuala Lumpur’s top hotels.

Jaclyn has grown alongside Le Méridien Kuala Lumpur since joining the property in 2004. When the hotel integrated into Marriott with the Starwood acquisition in 2016, her leadership connected Marriott's core values with the hotel's existing strengths. With that foundation, she approaches every initiative believing that minimum standards are never enough and pushes herself and her team to elevate every program.

A strong advocate for accessibility and the potential of every associate, Jaclyn maintains an open-door culture where associates feel safe sharing challenges and feedback. She connects with associates from all departments, gathering insights that shape meaningful property programs. Associates are consistently encouraged to voice ideas, especially during Guest Voice meetings, where even new interns share moments of guest connection, all contributing to the hotel’s stellar reputation.

During COVID-19, Jaclyn supported associates who were impacted by the loss of income. Working closely with property leadership, she helped implement temporary living allowances to these colleagues, an experience she considers one of the most meaningful of her career.

Jaclyn is equally committed to associate learning and development, emphasizing that growth never stops. Certified across several Marriott programs, she has contributed to openings, conversions, and training efforts throughout the region.

Beyond the walls of the Le Méridien, Jaclyn’s community impact is substantial. In 2011, she helped establish a partnership with Kechara Soup Kitchen that grew from a single hotel engagement into a multi-state collaboration across Marriott properties. Her leadership made this initiative an important Serve 360 component in Kuala Lumpur, Johor, and Penang.

Jaclyn’s sincerity, passion, and deep care for people have built a culture where associates thrive.