citizenM does things a little differently. Whether you’re a longstanding fan of the brand, or just getting to know what it’s all about, you’ll find answers to your burning questions here.
citizenM is an innovative lifestyle hotel brand founded by Rattan Chadha in 2008 and acquired by Marriott International in July 2025. The brand is known for its tech-controlled bedrooms, art-filled living rooms and design-led experience. citizenM disrupted the traditional hotel model to give modern travelers what they want–high quality stays in prime city locations, without a sky-high price tag.
Marriott Bonvoy, Marriott International's award-winning travel platform, connects travelers to the people, places, and passions they love through an extraordinary collection of hotels and experiences worldwide. The platform features over 30 hotel brands and 10,000 destinations, including the largest collection of luxury offerings, distinctive boutique properties, premium home rentals, and more, providing renowned hospitality across the globe. With unrivaled access to the best in entertainment, culinary, sports, outdoor adventure, arts, culture, and more, Marriott Bonvoy offers transformative travel experiences that leave a lasting impression.
Yes. citizenM properties are available for booking on Marriott's robust digital platforms (including Marriott.com↗ and the Marriott Bonvoy® App), members of both programs (mycitizenM+ and Marriott Bonvoy®) can earn, redeem and enjoy Marriott Bonvoy® benefits according to their member status.
citizenM is designed for modern travelers who want smart, stylish stays in central locations. Rooms are compact and cleverly designed, with an XL bed, tech controls and everything you need for a comfortable stay, alongside vibrant shared spaces for working, relaxing and meeting others.
citizenM rooms are compact by design, with smart layouts that make the most of the space. Each room includes an XL King bed, powerful shower, smart controls and everything needed for a comfortable city stay.
citizenM offers one standard room design, so you can expect the same consistent experience at every location. No suites, no upgrades, just great sleep every stay.
Breakfast is not included as standard and may depend on the rate or package booked. Guests can check their booking details or add breakfast where available.
Guests use the kiosks at the self-check-in area. Your time is precious, so it takes just 60 seconds to check in and 30 seconds to check out at our touch-screen terminals. Need help? Our friendly Ambassadors are always nearby.
citizenM keeps things simple on purpose - no room service, concierge lounges, or free breakfast. Stop by canteenM for great food and drink options available 24/7.
Yes, select citizenM hotels feature rooftop bars, known as cloudM, which offer cocktails, snacks, and panoramic city views. These rooftop spaces are particularly known for being located at central city properties, such as the citizenM Tower of London, citizenM Bowery in New York, and others.
Yes. citizenM hotels are designed with flexible living room spaces where guests can work, meet or relax. mycitizenM+ members also receive free co-working at participating hotels (except Taipei) outside of their hotel stays.
Yes. citizenM hotels are designed for travellers who want central locations, fast Wi-Fi, easy check-in and comfortable spaces to work or relax between meetings.
Select citizenM hotels offer societyM meeting rooms. mycitizenM+ members receive discounts on meeting rooms at participating hotels.
mycitizenM+ is a paid annual subscription-based program from citizenM, which offers its members exclusive perks and savings at citizenM hotels.
The fee is $170 / €150 / £130 for one year and will include additional member benefits↗
Go to mycitizenmplus.com and use the "my account" link in the top-right corner of the navigation to access your mycitizenM+ membership. If you're already logged in, simply click the welcome message in the same spot to view and manage your details.
1). Link your mycitizenM+ account with a Marriott Bonvoy account. To do this, log in to your mycitizenM+ account, go to your dashboard, select ‘membership’, and follow the instructions for linking to Marriott Bonvoy.
2). You can add your Marriott Bonvoy Account to a reservation by following these instructions↗, or contact the Marriott Reservations team↗ in your region for help.
Now that citizenM is part of Marriott Bonvoy®, members will enjoy the following benefits↗ while staying at citizenM hotels.
Marriott Bonvoy Platinum and above Elite members can choose from 500 points per stay or a $10 F&B credit per night of stary for Member +1 guest as an Elite Welcome Gift.
You can earn Marriott Bonvoy® points on citizenM hotel stays by adding your Marriott Bonvoy® account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, see this question/answer↗ to continue receiving your subscription perks as well as your Marriott Bonvoy® member benefits after citizenM joins Marriott Bonvoy®.
Members earn 10 Marriott Bonvoy® points per $1 USD and 1 Elite Night Credit per qualifying night.
Yes, points can be redeemed for stays at eligible citizenM hotels.
Go to http://mycitizenmplus.com and log into your mycitizenM+ member account. If your citizenM and Marriott Bonvoy accounts are not linked yet, you will see a banner with two options – to link an existing Marriott Bonvoy account, or create a new one. Follow the simple steps to link instantly.
If you do not see the banner, it most likely means you may have linked the accounts already. Check the 'Bonvoy number' field - if it shows a number (for example: ****1234), it means your accounts are already linked.
If there is no number and no banner, contact the Marriott Reservations team in your region for help.
Without linking the accounts, you won’t get the discounted membership rates for citizenM stays booked via http://Marriott.com and the Marriott Bonvoy App. As long as your membership is in good standing, you can keep using the other perks (like free co-working, 15% off food and drink and 15% off meeting rooms).
A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later). Please follow this link to find citizenM hotels and look up your citizenM hotel joining date. If your stay was completed after that date, the points can be credited. To do this, log into your Marriott Bonvoy account and complete the “Report a Missing Stay” form.
Your trial continues as usual. As part of Marriott Bonvoy, you’ll link your trial mycitizenM+ account to a Marriott Bonvoy account and receive Marriott Bonvoy Gold Elite status for the remainder of your trial. If you choose to continue with a paid membership after your trial ends, your member access to citizenM perks and Marriott Bonvoy Gold Elite benefits will continue uninterrupted.
You can cancel your membership by logging into http://mycitizenmplus.com/my/membership. Please Note: If you have future reservations scheduled beyond the membership end date, they will be cancelled on the membership end date. All details will be confirmed in your cancellation email.
You can book hotels on Marriott.com↗, the Marriott Bonvoy® App and other Marriott booking channels.
Yes, members with linked accounts receive both mycitizenM+ perks and Marriott Bonvoy benefits.
Booking through Marriott.com↗ and the Marriott Bonvoy App ensures your stay is connected to your Marriott Bonvoy account and eligible benefits. mycitizenM+ members can also access their direct booking perks when booking through eligible channels.
You can now use the Marriott Bonvoy® App. To use it, you must have a Marriott Bonvoy account linked to your mycitizenM+ membership. See the instructions on how to link your accounts here.
You can add your Marriott Bonvoy account number to an eligible reservation by following the instructions provided or by contacting Marriott Reservations.
All citizenM hotel reservations made before citizenM joined Marriott Bonvoy are still active and there's no need to re-book. The only difference is the management of your reservation. The citizenM app and website are no longer available as of December 2025. All reservations remain active and open, and you can look them up on the citizenM service page. If you already had a Marriott Bonvoy number and you added it to your citizenM reservation, you can also look it up on http://Marriott.com and the Marriott Bonvoy® Mobile App.
To cancel or change an upcoming citizenM reservation, go to Marriott reservation lookup and proceed from there.
To request missing points after a Marriott Bonvoy stay at a citizenM hotel, please follow instructions here.
You can get your citizenM booking invoice by checking your email for the automated receipt sent upon check-out, or by visiting the citizenM Service Portal and searching with your last name and confirmation number. The invoice will be available for download on your My Stay page.
Find the Marriott Bonvoy customer service phone number for your region and call them directly.
Alternatively, a phone number for each hotel is listed at the top of your booking confirmation email, or on each property page on the Marriott Bonvoy website.
For group requests of 10 or more hotel rooms (with or without meeting rooms), please contact groups@anotherstar.com.
Who you should contact to book a meeting room at citizenM depends on your group needs:
Meeting space only (or with fewer than 10 hotel rooms): Please contact meetings@anotherstar.com.
Meeting rooms with 10 or more hotel rooms: For larger group bookings requiring a block of rooms alongside a workspace, please contact groups@anotherstar.com.
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