Cook

Born in Shaw, Mississippi, and raised in New Orleans, Louisiana, Louise Francis discovered her culinary calling by observing her father, a talented and self-taught chef. She spent countless hours with him in the kitchen as he poured love and pride into every dish he created. Those early days, filled with the smells of étouffée and jambalaya, sparked the passion for food and hospitality that Louise has cultivated for more than 40 years.

Louise began her career as a line chef at Broussard’s, one of New Orleans’ most acclaimed fine-dining Creole restaurants. Ambition later led her to the Le Méridien New Orleans, and ultimately, to the culinary team at the Sheraton New Orleans Hotel in 2001.

Known affectionately as “Mama Louise,” she has become the heartbeat of the banquet kitchen. Her signature dishes, including “Mama Louise’s Gumbo,” are beloved by guests, but it’s her warmth that makes for standout dining experiences. She takes genuine delight in creating memorable moments, often stepping out of the kitchen to personally greet diners and seek their feedback. Guests praise her exceptional service, which she often showcases by crafting custom meals to meet diners’ dietary needs or by creating thoughtful touches, like surprise desserts.

Louise’s genuine care encompasses both guest experiences and her team. She takes pride in coaching the next generation of culinary talent and fostering a positive, collaborative environment for them to grow. She treats co-workers like family while still being in complete command of a kitchen that turns out hundreds of meals a day.

Even natural disasters can’t challenge Louise’s dedication to those around her. When Hurricane Ida struck in 2021, the hotel lost electricity, and guests and associates were stranded without air conditioning. Working over a hot gas stove, Louise still prepared a special picnic meal for the group, lifting spirits and granting those she served a moment to forget their circumstances.

Inspired by her faith and love of helping others, Louise donates her time, resources, and talent to provide for those in need in her community and beyond. She regularly provides food to local missions, hands out homemade lunches to the unhoused, and brings meals to victims of natural disasters beyond Louisiana.

As a champion of exceptional hospitality in the city of New Orleans, Louise is a true example of Marriott’s core values, earning her the distinction of the J. Willard Marriott Award of Excellence.