As an engineer, Able He works behind the scenes to ensure the Zhuzhou Marriott Hotel’s facilities and equipment are running like clockwork. He believes in helping guests in any possible way, saying, “Ensuring our facilities are in top shape and paying attention to guest needs is part of providing excellent service.”

Able goes above and beyond to help solve any challenging issues that arise. During a rainy summer night, the hotel’s electricity went out. While the guests slept soundly, Able worked to restore power and inspect the property to confirm everyone was safe and the facilities were fully operational. Another day, Able noticed a guest struggling with her suitcase. He not only ensured she got safely to her room, but also repaired the suitcase, earning the guest’s trust and praise for his exceptional service. Able says that when he sees a guest in need, he is happy to help in order to improve the experience.

Able fosters a culture of learning, serving as a mentor to many and regularly training associates to enhance their engineering skills. Building professional skills is something Able takes very seriously. When he learned that he would not qualify for a certificate since he needed a college degree, he went back to school and earned his diploma. He is a proponent of working diligently, being thoughtful, and taking initiative.

The hotel campus provides a second home for Able – he lives in the dormitory, keeping it clean and comfortable and looking after his colleagues who treat each other like family. Able wakes each day to exercise, believing that staying fit leads to a higher quality of life and enables him to work better. He encourages his colleagues to get involved, going for jogs and hikes with them to enjoy nature and cultivate a strong spirit of teamwork.

Above all, helping others and improving their experience is what makes Able happy. Family is important and his son has followed in his footsteps in the hospitality industry. Able regularly goes back to his hometown to care for his elderly father and tend to his garden. Knowing that his father has fresh vegetables to eat makes Able happy and speaks to the care that he gives every family member, every colleague, and every guest he comes across each day.