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The Benefits Go on for Members
And now, the details
There are few guarantees in life. But our Best Rate Guarantee is one of the best. It assures that you’ll always get the best rate available when you book directly with Marriott®. Here’s how it works:
- Make a reservation using any official Marriott reservation channel (Marriott.com, Marriott Bonvoy App, Customer Engagement Centers, or directly with a hotel).
- If you find a lower rate for the same hotel, same room type, and same reservation dates on a non-Marriott website or non-Marriott Bonvoy app (“Comparison Rate”) you may submit a Best Rate Guarantee claim. a Best Rate Guarantee claim.
- If we approve your claim, we’ll match the Comparison rate AND give you your choice of either an extra 25% discount on the room OR give you 5,000 Marriott Bonvoy Points.
Drawers
- Participating Brands
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The Best Rate Guarantee applies to Marriott branded hotels unless otherwise specified below.
The Best Rate Guarantee does not apply to Ritz-Carlton Montreal, The Ritz London, Ritz-Carlton Residences, The Ritz-Carlton Club, Marriott Vacation Club, Marriott's Grand Residence Club, or any other properties operating under Marriott Vacations Worldwide Corporation brands, its subsidiaries and its affiliates. The Best Rate Guarantee does not apply to Tribute Portfolio Homes, Sheraton Vacation Club, Westin Vacation Club, or any other properties/units owned or managed by Vistana Signature Experiences, Inc., its subsidiaries and its affiliates.
Effective December 1, 2018, the Best Rate Guarantee does not apply to Design Hotels branded properties.
- Applicable Rates
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Certain rates do not apply to this guarantee. For example, a Comparison Rate does not qualify if it is not publicly available, such as negotiated corporate rates, senior or group rates, or rates available through paid memberships (AAA, etc), rates negotiated for extended stays (beyond 30 nights), rates that have different rules such as cancellation or refund policies, or rates that include differing guaranteed custom room options.
Comparing Marriott channel rates to those found during later searches on Marriott channels (including Marriott-affiliated, private label, or property standalone websites) are not eligible for the guarantee.
We do not accept package rates that include a combination of a room and travel, airfare, cruise, car rental, etc; we cannot guarantee that room plus other components or amenities such as non-breakfast meals, tickets, gas coupons, etc., can be applied to the reservation.
Rates on auction websites, on sites that do not disclose the hotel brand until the reservation is completed (i.e., Priceline and Hotwire), on sites that require a login or specific credit card to view or book, or on sites that don’t provide an immediate confirmation (e.g., an “on request” rate) are not accepted. Pre-paid, advance purchase, or non-refundable rates on Qunar, eLong, Meituan Travel, Ctrip/Trip.com, Ctrip/Trip.com affiliate sites, or Fliggy are not eligible.
- Submission Guidelines
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You must find a qualifying Comparison Rate and submit a completed claim form within 24 hours of booking the reservation through the Marriott reservation channel, and at least 24 hours before the standard check-in time at the applicable Marriott hotel. The name on the claim form must match the name on the confirmed Marriott reservation, and only one claim may be submitted per reservation. When submitting the claim, you must choose either the Marriott Bonvoy Points award option or the discount off the lower rate option – Marriott will not accept guest requests to modify this selection after the claim has been submitted. Marriott Bonvoy Points are only awarded to Marriott Bonvoy Members. If chosen, Points applicable to the claim will be awarded 7-10 business days after guest checkout on the approved reservation.
All approved claim rewards (either points or discount) will only be available for up to three guest rooms.
- Verification Process
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Marriott will contact you within 24 hours of receiving your claim. Rate comparisons will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available and accessible by the Best Rate Guarantee agent processing the claim at the time Marriott validates the claim. A claim may be invalidated with any changes made to the reservation after the Marriott approval, including name changes. This may result in a change in rate or cancelation of the reservation.
Claims made against only a portion of your entire scheduled stay will not be honored. Multiple claims for a stay consisting of two or more nights in the same week at the same Marriott hotel or Marriott hotels in the same geographic location (e.g. city) may be treated as one claim for one stay, even if booked through more than one reservation.
Marriott may deny claims where the difference between the Comparison Rate and the Marriott rate is less than $1. Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
Marriott is not responsible for any fees or other costs incurred due to cancellation of a reservation.
Marriott reserves the right to deny a claim, if it cannot independently verify the availability of a Comparison Rate at the time it processes the claim. Screen images of comparison offers will be used to assist with claim review procedures but will not be accepted as validation of a comparison offer.
- Other Details
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Employees of Marriott, of its affiliates and subsidiaries, and any Marriott brand hotel, and members of such employees’ families residing at the same location are not eligible.
When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate for that room type to be eligible for the guarantee.
Marriott may deny claims if it believes this guarantee is being intentionally abused or manipulated to circumvent its intent.
Void where prohibited by law. Marriott reserves the right to modify or cancel the guarantee at any time without prior notice. Marriott reserves the right to cancel any previously approved claim if it finds that the guest violated or circumvented these terms and conditions and to cancel and reject any other and future Best Rate Guarantee claims from any such guest. In such event, the guest will remain bound to the terms of any bookings made on any channels, including cancellation terms.
Marriott.com Terms of Use apply to the Best Rate Guarantee.
Members of Marriott Bonvoy will receive an exclusive, preferred rate (“Member Rate”) when they book rooms through any Marriott® direct booking channel, including:
- Our worldwide reservations centers
- Official Marriott websites (e.g. Marriott.com, Marriott.co.uk, and RitzCarlton.com
) - The Marriott Bonvoy mobile app
- 1-800-MARRIOTT (627-7468)
- Member Rates are available globally at all hotels that participate in our loyalty programs, excluding hotels in Atlantis, Paradise Island, Bahamas and The Cosmopolitan of Las Vegas
These rates may also be booked through an authorized travel agent or select corporate travel partner ("eligible channels") at any hotel participating in either loyalty program.
What you need to know about Member Rates:
- These rates offer a discount of at least two percent on weekdays and up to five percent on weekends
- The rate is applied to the hotel's lowest applicable available public rates for non-premium rooms
- The rates must be booked by the Marriott Bonvoy member using the appropriate member rate category
- Member Rates do not apply to groups of 10 or more rooms
- The member rate may not be combined with other select promotions, offers or discounts, and is not valid for existing reservations or groups
- Member Rates do not apply to qualified transient rates such as government, negotiated rates, AAA, and Senior Discount.
Advance payment may be required for special event dates or discounted price points determined by individual properties. Gaylord Hotels may require advance payment. Consult rate rules for each hotel and each reservation for specific restrictions and rules.
Consult rate rules for each reservation for specific restrictions. Cancellation charges apply if a reservation is changed or cancelled after the deadline identified in the rate rules. For certain rates and rooms (for example, advance purchase rates), changes to the reservation may not be permitted once booked. Applicable restrictions are communicated in the rate rules for each reservation.
Throughout the U.S. and Canada, we will do our best to honor your room and bed type preferences based on availability at the time of stay. Outside the U.S. and Canada, smoking/nonsmoking preferences are honored on availability; exact bed sizes may vary.
Locations subject to change.
Mobile check-in is available to members at participating hotels.
Members may earn and redeem points, subject to the terms and conditions of the Marriott Bonvoy Program. Rooms booked through third party online retailers, such as Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, Booking.com, Priceline, etc. are not eligible for Points or Elite night credit. Wholesale packages and series tours are not eligible for Points or Elite night credit regardless of booking source.
Free Wi-Fi is available to members at participating hotels.