WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
Pre-arrival Process, Hand sanitizing stations, reduced seating capacities, queuing through floor signage and stanchions, Face coverings required for everyone. Self-parking. Receptionists will receive our guests behind an acrylic protection panel, working with masks. Providing maximum security in terms of baggage handling, for which they will use disposable latex gloves (for each check-in) and also carry out a correct disinfection of all the pieces of luggage that enter the property. The hotel will have its specific space where luggage must be deposited and disinfected, prior to entry.
All our team is trained to provide the best care to our guests, with the least possible contact.
All part of the process that incurs an interaction between the guest and reception staff will be carried out with the corresponding distance (2 Mts.) And any use of paper or electronic equipment will be disinfected before and after each use, according to current standards. No valet service is currently available for parking.

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We’re utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Protocols for every space of the hotel: Hand washing requirements for associates; sanitizer dispensers placed throughout the hotel. Minimizing shared use items and appliances; using disposable and single-use items. The entrance to the room by the maids is limited establishing a cleaning rule every 3 days of the guest's stay. The rest of the days will be previously agreed with the client if so required.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Open, mask required. Reservation required.
Spa: Sauna-closed
Golf: Open, social distancing required.
Lounges: Mask and social distancing required

Restaurant Epic - open (regular time) from 8.00 - 23.00

Gloves, face masks and face masks at all times.
Waiters must use a protective mask and mouth cap. Both are provided disinfected at the beginning of each shift and an additional disinfection will be carried out every 45 minutes.
Waiters are not allowed to enter rooms. Room service orders will be left on a tray neatly presented as a "TO-GO" style on the door, with everything previously disinfected according to current procedures.
When assembling the table service, they must work with gloves and trays. The gloves are for single use and the tray must be properly disinfected using a 70% alcohol solution.

"Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available
• Lounge Access: Not available
• Welcome Gift: Benefits as usual
• Late Check-Out: Benefits as usual
• Mobile Check-In/Check-Out: Available
• Mobile Key: Not available
• Mobile Dining: Available
• Mobile Guest Requests: Available