WHAT TO EXPECT

Work to reduce people-to-people contact

• Social distancing to secure a certain distance (about 6ft)
• We will utilize partitions, etc.

Accommodation initiatives
In addition to taking the following measures to prevent contact and droplet infection, some services will be suspended to prevent staff from entering the room as much as possible after check-in.

Upon arrival / departure

• Please measure the temperature, disinfect your fingers, and wear a mask upon arrival.
• Acrylic board is installed on the front counter.
• At check-in and check-out, please keep a distance from other customers and line up.
• Cash trays will be used for cash delivery.
• Please note that Mobile Key is unavailable.

During your stay
After check-in, the staff will refrain from entering your room as much as possible.
For additional requests, please use the Marriott Bonvoy App.

Efforts related to restaurants and cafes
We will take the following measures to control congestion in the store and prevent contact and droplet infection.

• Restaurants and cafes will be arranged with a space between seats.
• We will disinfect tables and chairs each time, and regularly disinfect other parts that customers touch.
• Please disinfect your hands and wear a mask when entering the store.
• Customer service wearing a mask
• Installation of droplet infection prevention shields on tables and cash registers
• The number of seats is reduced by opening the table interval by 1m or more.
• Regular cleaning, disinfection, and replacement of tongs, etc.
• Gloves are worn for food-related items.
• Please keep a distance from other customers and line up in the waiting line for entering the store and waiting for payment.
• Bread will be sold in individual wrapping.
• Room service and Mobile Dining are unavailable.

Ventilate the hotel facilities regularly

• Ventilate the common space regularly
• Guests are kindly requested to cooperate with ventilation in their own rooms.

Priority disinfection and cleaning will be performed on high-touch areas such as common areas.

• In addition to regular disinfection by time management, disinfect frequently used areas each time.

Other initiatives

• We place disinfectants in front of the elevators on each floor, in the lobby, restaurants, and cafes to create a safe and secure environment that is easier for customers to use. Thank you for your cooperation of everybody
• In addition to the usual cleaning inside the hotel, we regularly disinfect the areas that are touched by an unspecified number of customers.
• Regarding elevators and smoking areas, we will limit the capacity to prevent overcrowding. When using it, please cooperate so that you can share it with each other.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

About parking lot

Use is on a first-come, first-served basis, and advance reservations are not accepted.
Approximately 40 cars in total for multi-storey car park and outdoor parking lot
Size that can be stored in a multi-storey car park
Height 1,550 mm Width 1,800 mm
* Depending on the equipment and vehicle type, it may not be possible to store the goods.

Fitness Center: Open, masks required at all times.

We are reducing the number of machines available.

※The current F&B Discount of Marriott Bonvoy Restaurants + Bars will sunset on June 30, 2022.

Operation Hours
Restaurant LUONTO(Breakfast)
6:30am - 10:30am
Breakfast is served as buffet style.
At the live kitchen "Egg Station", we will prepare your favorite egg dishes freshly.
Enjoy a high-quality buffet menu that meets the brand standards and local food unique to Hokkaido.

FIKA CAFÉ Lagom
10:00am - 6:30pm (6:00pm L/O)
Some menus may be discontinued if priority measures such as a state of emergency or prevention of spread have been issued.

Initiatives related to restaurants and cafes

We will take the following measures to control congestion in the store and prevent contact and droplet infection.

• Restaurants and cafes will be arranged with a space between seats.
• We will disinfect tables and chairs each time, and regularly disinfect other parts that customers touch.
• Please disinfect your hands and wear a mask when entering the store.
• Customer service wearing a mask
• Installation of droplet infection prevention shields on tables and cash registers
• The number of seats is reduced by opening the table interval by 1m or more.
• Regular cleaning, disinfection, and replacement of tongs, etc.
• Gloves are worn for food-related items.
• Please keep a distance from other customers and line up in the waiting line for entering the store and waiting for payment.
• Bread will be sold in individual wrapping.
• Room service and Mobile Dining are unavailable.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Platinum Elite and above
  • 500 points per stay or Choice of light meals and drinks
• Late Check-Out: 4 p.m. Late Checkout - Platinum Elite and Above
  • 2 p.m. Late Checkout - Gold Elite
• Priority Late Checkout - Silver Elite
• Mobile Check-In/Check-Out: Mobile check-in is supported, but the key card will be handed to you at the front desk on check-in and be returned to the front desk upon checking out.
• Mobile Key: Not Available. The key card will be handed to you at the front desk on check-in and be returned to the front desk upon checking out.
• Mobile Dining: Not Available. Room service is also unavailable.
• Mobile Guest Requests: Supported, Please use Marriott Bonvoy App.