WHAT TO EXPECT

Introducing the next level in healthy spaces for your vacation stays. When you and your family vacation with us, we want to help you stay healthy.

Marriott's Commitment to Clean provides cleaner, safer spaces for our Owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together. For details, learn more about Our Next Level of Clean.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

A full spectrum of social distancing guidelines have been implemented throughout each property, including:

• Altered traffic flow to support 6-foot spacing
  
• Installation of signage across the property campus to remind Owners, guests, and associates of social distancing requirements.
• Limitations on occupancy in fitness centers and removal of certain equipment, where applicable.

In keeping with Our Next Level of Clean and Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and accommodations. These include:

Enhanced Public Space Cleaning. With increased frequency and enhanced cleaning tools, you'll get a heightened level of clean and health safety throughout shared areas. You will find hand sanitizer stations at high-traffic public spaces like the lobby, front desk, elevator landings, food & beverage entrances and fitness center entrances.

Personal Protective Equipment (PPE). All associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

• Hospital-grade disinfectants are used in every villa/room, before every check-in.
• Disinfectant wipes are available in the villa/room for every arriving guest as well as upon request.
• Each villa/room is thoroughly cleaned and disinfected, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open and Available 

• Activities on-site
• Activity Center - Westin® Family Kids Club - with limited capacity.
• BBQ Grills
• Beach Services 
• Concierge
• Fitness Center - WestinWORKOUT® Fitness Studio
• Housekeeping
• Miniature Golf Course
• Pools
  • Activities Pool and Waterslide
  • Children's Pool
  • Infinity Pool
• Pool Chairs
• Poolside Cabanas
• Spa Services - Heavenly Spa by Westin™
• Sports Court / Tennis Courts
• Steam Room / Sauna
• Valet Parking
• Whirlpool Spas
• Zero Entry Pool

The current status of food and beverage offerings is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open with Social Distancing

• Duna Pool Bar - Open 11 a.m. - 6 p.m.
• Duna Sports Bar - Open for lunch and dinner from 11 a.m. - 11 p.m.
• Oceano - Open for breakfast, 7 a.m. - 11:30 a.m., and dinner 6 p.m. - 10 p.m.
• Tierra Market - Offering limited menu.
• Viento Bar & Grill - Open for lunch and dinner from 11 a.m. - 10 p.m.

We look forward to welcoming you to your happy place for a rejuvenating stay at one of our Westin® Vacation Club villa resorts.

When you stay with us, you can enjoy the same like-home features and extra space that our Vacation Club Owners do. Most resorts include complimentary high-speed Wi-Fi and enriching on-site activities to contribute to your well-being.*

Please note, select Marriott Bonvoy® benefits are available at these ownership resorts:

• Elite Night Credit for a Qualifying Stay
• Points or Miles for all Qualifying Charges
• Free Night Awards, booked at least one (1) day in advance of arrival

When you stay in a Westin Vacation Club villa resort, you are visiting Owners' vacation villas. So while you can enjoy some Marriott Bonvoy benefits — as well as additional benefits associated with a villa stay — we are unable to offer some Marriott Bonvoy member benefits that may be offered at Marriott-branded hotels, including: 

• Complimentary enhanced room upgrades
• Complimentary breakfast
• Early check-in
• Late checkout

To learn more about how Westin Vacation Club properties participate in Marriott Bonvoy, please review the terms and conditions.

* Additional charges may apply for any activity, event, or program.

Important Alerts

Due to intense traffic caused by the construction works happening on one of Cancun's main avenues (Blvd. Colosio) which takes you to Cancun's Airport; all airlines and Cancun's International airport are now recommending to be at the airport within 3 hours in advance for domestic flights and 4 hours in advance for international flights.

The impact of this construction work started in August 2022 and unfortunately is scheduled to remain in place for the next 15 months.

Please take all needed precautions to avoid delays and the risk of losing your flight.

Official Information

The government of the Mexican state of Quintana Roo guideline indicates that face coverings are suggested when social distancing is not possible (outdoor and indoor spaces).

General Property Updates

• Certain Bonvoy benefits do not apply at this resort.

The government of the Mexican State of Quintana Roo enacted a new tourist tax which, as of April 1, 2021, is currently MX$224.00 (approximately US$11.00) for all international visitors to Quintana Roo. The tax will apply to all international visitors over 15 years old. Please visit https://www.visitax.gob.mx/sitio to pay this required tax prior to your arrival.

The State of Quintana Roo assesses a hospitality tax due upon check-out:

• Studio: US$2.37 per night
• One-Bedroom: US$4.01 per night
• Two-Bedroom: US$6.39 per night
• A daily environmental fee of up to $145.24 MXN will be added to the room rate and will be billed in pesos directly to your folio.

Service Animal Policy

Service animals that perform work or tasks are welcome at the resort, but family pets are not permitted. Bringing a pet to the resort will result in a Room Recovery Fee. In the event we discover that you have brought a pet to the resort, you will be charged a Room Recovery Fee in the amount of $500 per pet, and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

Face Coverings at Our Property

The government of the Mexican state of Quintana Roo guideline indicates that face coverings are suggested when social distancing is not possible (outdoor and indoor spaces).

Free Wi-Fi, Free Parking & No Resort Fees

At The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, enjoy complimentary wireless Internet in all studios, villas and public areas. We also offer free on-site parking and do not charge resort fees.

MORE INFO

WHEN YOU GO, DID YOU KNOW?...

• Vacations Together: You can control your vacation environment in a spacious villa with the conveniences of home. A typical two-bedroom comfortably accommodates family or friends in more than 1,100 square feet, giving everyone their own space.
• Private Balconies: Most villas include a generously sized private balcony or patio, great for sipping coffee, eating meals, or just relaxing in the fresh air.
• Villa Cooking: For easy meals in, a fully equipped kitchen (or well-equipped kitchenette in studios) lets you make your favorite dishes or snacks anytime. Or warm up those restaurant leftovers.
• Comfortable Meals In: A villa gives you options to eat in your space, on your schedule. You might choose to cook, grab take-out, or get delivery, eating relaxed meals at your family-sized table. Or dine ‘out' on your own balcony.
• Laundry: Most villas include a convenient washer/dryer, so you can have clean clothes (and dry bathing suits) all vacation long. Or if you're flying, pack less.
• Living Areas: After days venturing off the beaten path, you can unwind together in your comfortable living room or on your outdoor balcony.

Features vary by room type. Refer to your selected room's description for details.