WHAT TO EXPECT

Introducing the next level in healthy spaces for your vacation stays. When you and your family vacation with us, we want to help you stay healthy.

Marriott's Commitment to Clean provides cleaner, safer spaces for our Owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together. For details, learn more about Our Next Level of Clean.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

A full spectrum of social distancing guidelines have been implemented throughout each property, including: 

• Altered traffic flow to support 6-foot spacing
• Removed brochure racks
• Removed unnecessary furnishings
• Installation of signage across the property campus to remind Owners, guests, and associates of social distancing requirements.
• Reduction of seating in common areas, such as lobbies
• Closure of every other stall in common area restrooms
• Limitations on occupancy in fitness centers and removal of certain equipment, where applicable.
• Reductions in pool deck seating, where applicable
• Continued closure of activities centers and kid's clubs. where applicable

In keeping with Our Next Level of Clean and Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and accommodations. These include:

Enhanced Public Space Cleaning. With increased frequency and enhanced cleaning tools, you'll get a heightened level of clean and health safety throughout shared areas. You will find hand sanitizer stations at high-traffic public spaces like the lobby, front desk, elevator landings, food & beverage entrances and fitness center entrances.

Personal Protective Equipment (PPE). All associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

• Hospital-grade disinfectants are used in every villa/room, before every check-in.
• Disinfectant wipes are available in the villa/room for every arriving guest as well as upon request.
• Each villa/room is thoroughly cleaned and disinfected, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants
• Removal and replacement of all unused linen/terry from villas/rooms
• Removal and replacement of all unused bathroom amenities, such as soap and shampoo
• Removal and replacement of all opened paper products, such as toilet and facial tissues
• In support of continued enhanced public area cleaning, enhanced villa/room departure cleans, and for the health and safety of property associates, daily housekeeping service, such as daily tidies, is currently unavailable.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open and Available

• Concierge
• Fitness Center - WestinWORKOUT® Fitness Studio
• Fitness Classes
• Housekeeping (Daily)
• Meetings & Events

Open and Available but Limited due to Social Distancing

• Activities on-site
• Activity Center - Westin® Family Kids Club - Limited capacity. Open Tuesday - Sunday 9 a.m. - 5 p.m.
• BBQ Grills
• Beach and Beach Services
• Pools - Enhanced cleaning protocols and social distancing requirements (subject to change, based on local government regulations announced weekly).
  • Lagoon Pool
  • Ocean Pool - (Note: Swim-up pool bar temporarily closed). Pool is open. 
  • Triangle Pools
  • Outdoor Pool (Bldg. D) 
• Pool Chairs
• Spa Services - The Heavenly Spa
• Sports Court - Tennis Courts

Currently Closed/Unavailable

• Steam Room / Sauna
• Swim-up Pool Bar (of Ocean Pool)
• Whirlpool Spas

The current status of food and beverage offerings is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open with Social Distancing

• Brisas Pool Bar - Offering limited menu.
• Palmar Deli Market - Offering limited menu
• Arena Sports Bar
• Sabor Casual Kitchen
• Sea & Stones Restaurant
• Room Service - 6:30 a.m. - 11 p.m. From 11 p.m. to 6:30 a.m. grab-and-go menu available by request at Front Desk. 

We look forward to welcoming you to your happy place for a rejuvenating stay at one of our Westin® Vacation Club villa resorts.

When you stay with us, you can enjoy the same like-home features and extra space that our Vacation Club Owners do. Most resorts include complimentary high-speed Wi-Fi and enriching on-site activities to contribute to your well-being.* 

Please note, select Marriott Bonvoy® benefits are available at these ownership resorts:

• Elite Night Credit for a Qualifying Stay
• Points or Miles for all Qualifying Charges
• Free Night Awards, booked at least one (1) day in advance of arrival

When you stay in a Westin Vacation Club villa resort, you are visiting Owners' vacation villas. So while you can enjoy some Marriott Bonvoy benefits — as well as additional benefits associated with a villa stay — we are unable to offer some Marriott Bonvoy member benefits that may be offered at Marriott-branded hotels, including: 

• Complimentary enhanced room upgrades
• Complimentary breakfast
• Early check-in
• Late checkout

To learn more about how Westin Vacation Club properties participate in Marriott Bonvoy, please review the terms and conditions. 

* Additional charges may apply for any activity, event, or program.

Important Alerts

Due to the COVID-19 health emergency, pursuant to a directive issued by the Mexican Federal Civil Aviation Agency and the Mexican Ministry of Communications and Transport, in connection with the Mexico Fly Safe initiative, all persons traveling by air to and from Mexico are required to complete a health questionnaire before they will be permitted to travel. All visitors will be required to show proof of completion of the questionnaire to authorities. Additionally, travelers may be requested to provide information on their health status three days after boarding their flight.

To fill out the questionnaire, please visit https://www.vuelaseguro.com/.

Official Information

To assist all our guests with the U.S. Centers for Disease Control and Prevention pre-testing requirement associated with travel to the U.S., we are happy to provide a list of available testing facilities in the local area. Please contact the property directly for this information. Please note that one of the available testing facilities is located within the resort complex, for your convenience in the event that the use of the testing facility will meet the test and timing requirements necessary for your travel.

IMPORTANT: All testing facilities do have an additional cost for testing services, are subject to availability, and are not affiliated with the resort.

Effective January 26, 2021, pursuant to an order of the Director of the U.S. Centers for Disease Control and Prevention, all aircraft passengers arriving in the United States from a foreign country are required to provide a copy of either: (i) a negative COVID-19 test result from a test taken no more than 3 days before their flight departs for the United States, or (ii) certain documentation of having recovered from COVID-19, to their airline before boarding a flight to the United States. For more information on the testing requirement and specific documentation that is required, please refer to the U.S. Centers for Disease Control and Prevention website or contact your airline.

The Governor of the State of Quintana Roo, where the resort is located, recently implemented numerous restrictions in an attempt to limit the health impacts, and mitigate the spread, of the Novel Coronavirus (COVID-19). Effective immediately through January 15, 2021 (which date is subject to change), the following restrictions will be in place in the State of Quintana Roo, which includes Cancun:

Face coverings are required to be worn while at the resort, including in all common areas as well as while as outside of the resort, including when riding on public transportation; all social events are prohibited and only events involving members of the same household are permitted, however, those events are limited to a maximum of 10 people, must be held in open spaces, and face coverings must be worn at all times; there are limitations in place on the number of passengers in any vehicle, including the following:

• A maximum of four (4) passengers are permitted per vehicle (and only one person per motorcycle); and
• A maximum of three (3) passengers, including the driver, are permitted on any public transportation vehicle.

Additionally, there will be checkpoints operated by local health officials and/or law enforcement throughout the City of Cancun to ensure compliance with these restrictions.

Please visit https://reactivemosq.roo.gob.mx/ for official information on the mandatory restrictions currently in effect at the resort.

• https://mx.usembassy.gov/covid-19-information/
• https://coronavirus.gob.mx/

General Property Updates

The government of the Mexican State of Quintana Roo enacted a new tourist tax which, as of April 1, 2021, is currently MX$224.00 (approximately US$11.00) for all international visitors to Quintana Roo. The tax will apply to all international visitors over 15 years old. Please visit https://www.visitax.gob.mx//sitio/ to pay this required tax prior to your arrival.

The State of Quintana Roo assesses a hospitality tax due upon check-out:

• Studio: US$3.14 per night
• Two-Bedroom: US$6.29 per night
• Three-Bedroom: US$9.14 per night

A daily environmental fee of 28.87 pesos will be added to the room rate, and will be billed in pesos directly to your folio.

Service Animal Policy

Service animals that perform work or tasks are welcome at the resort, but family pets are not permitted. Bringing a pet to the resort will result in a Room Recovery Fee. In the event we discover that you have brought a pet to the resort, you will be charged a Room Recovery Fee in the amount of $500 per pet, and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

Face Coverings at Our Property

Face coverings may be required. To learn more, please reference our Face Covering Requirement information located here under Know Before You Go.

Free Wi-Fi, Free Parking & No Resort Fees

At The Westin Resort & Spa, Cancun, enjoy complimentary wireless Internet in all guest rooms, suites and public areas. We also offer free on-site parking and do not charge resort fees.

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