WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Mobile check-in/out and key and service requests via the Marriott Bonvoy™ mobile app. Electronic invoices available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations. Key cards and pens are collected and disinfected prior to new guests.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. Housekeeping will be provided daily. If you would like to modify this service, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you. 
These can be used as follows:

• Fitness Center: open 24/7, without any access regulations
• Sauna: Our wellness area with 2 saunas, steam bath and rainforest showers open upon request. Please reach out to our front desk staff and let them know about your preferred timing.
• Club Lounge: temporarily closed 
• Restaurants and bars: open during times mentioned under the FOOD & BEVERAGE OFFERINGS section.

• Buffet breakfast with self service in the Restaurant am Park.
• Breakfast times: Monday - Friday from 6:30am to 10:30am and on Saturday, Sunday and public holidays from 7am to 11am. 
• Restaurant am Park will remain closed until further notice.
• Bistro am Park is open daily from 12:00pm to 10:30pm.
• Bar am Park is open daily from 12:00pm to 11:30pm (last order at 11:00pm).
• Room Service from 6:00am until 10:30pm.
• Club Lounge temporarily closed.

• Commitment to Clean as well in all public areas which means a much higher frequency in disinfecting all areas of high use
• Disinfection is available for guests at several locations in the hotel
• Emptied Minibars

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Self-service Breakfast buffet in our restaurant 
• Lounge Access: Lounge currently closed.
Until the re-opening of the ClubLounge: As a loyal Marriott Bonvoy guest with the benefit of lounge access, we would like to offer you an evening snack in our restaurant from Monday to Friday, from 7pm - 10pm (closing time). On weekends and public holidays you will receive a similar small offer at the bar / bistro in the evening at the same time. Our restaurant team will greet you there and grant you access after checking. We would like to point out that the offer is only available to guests with a Platinum Elite status. We are happy to offer this service to members, Gold Elites and Silver Elites for an additional payment of € 30. The food and drinks are available to you in the restaurant during the mentioned time, according to the standard related to the lounge service and we thank you for your understanding not to take them out of the restaurant.
• Welcome Gift: Gold Elite 500 points, Platinum, Titanium and Ambassador Elites choice of 1000 points or free breakfast in the restaurant or local amenity.
• Late Check-Out: Guaranteed for Platinum, Titanium and Ambassador Elites until 4 pm. For all other Member Levels upon request and availability. Additional costs may apply.
• Mobile Check-In/Check-Out: Available via the Marriott Bonvoy™ mobile app.
• Mobile Key: Available via the Marriott Bonvoy™ mobile app.
• Mobile Dining: Not available.
• Mobile Guest Requests: Chat available via the Marriott Bonvoy™ mobile app.

There are various corona protection regulations in the different federal states, which can be constantly changed to suit the new situation. We are obliged to act in accordance with this regulation. Please familiarize yourself with the regulation before your trip to meet the relevant requirements.

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