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  • WHAT TO EXPECT

Welcome to JW Marriott Houston Downtown

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Hotel has signage throughout reminding guests to maintain social distancing and adhere to elevator occupancy limits in compliance with local and state mandates. Partitions are installed at front desk.

In keeping with Marriott's Commitment to Clean, the Hotel has made several enhancements to it's cleaning practices throughout the property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: The Hotel has increased the frequency of cleaning and disinfection, particularly in areas of high traffic including; restrooms, elevators, lounge, lobby and fitness center as has provided more hand sanitizing stations throughout.
  • Personal Protective Equipment (PPE): Staff members are temperature checked daily and are required to wear PPE (e.g., face coverings, gloves, etc.) appropriate to the activities they are performing and based on direction of local authorities. Guests are currently required to wear personal face coverings, that comfortably fit over both the nose and mouth, when in public spaces.
  • New Cleaning Technology: The Hotel is utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants and self cleaning elevator buttons, to support the already rigorous cleanliness protocols implemented.

Room Amenities

  • In-room iPads are currently unavailable. Guests can take advantage of contact-less in room dining options.
  • Disinfectant wipes are available in guest rooms and complimentary disposable face masks are available at the front desk.
  • Robes and slippers are currently not provided in guest rooms, but are available by request.

The Hotel is committed to making the amenities and services at the property available while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications that have been made include:

  • Fitness Center: Open, face masks required at all times.
  • Spa: Currently open Thursday-Sunday, by appointment only.
  • Main Kitchen/806 Lounge: Food and Beverage are available for take-out daily. Dine-in available Friday through Sunday.
  • Courtesy Vehicle: Currently Unavailable
  • Lounge: Open, face masks required for entry, no food and beverage services available
  • Valet: Open and fully operational

The Hotel is committed to making dining options at the property available to guests while complying with local regulations.

  • Main Kitchen/806 Lounge: Open for Take-Out daily from 7:00am-10:00pm, Dine in available Friday through Sunday
  • In Room Dining: Contactless delivery utilizing single use packaging available daily from 7:00am-10:00pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: The Hotel is not offering breakfast as a reward at this time
  • Lounge Access: All guests that book a Lounge/Club level room along with Bonvoy Members x1 and higher will receive lounge access.
  • Welcome Gift: The Hotel is offering 1,000 bonus points
  • Late Check-Out: The Hotel is honoring this requesting based upon availability
  • Mobile Check-In/Check-Out: Guests are able to alert the hotel to their anticipated arrival and departure, however, mobile check in and out are not available at this time.
  • Mobile Key: The Hotel is not offering mobile key as a reward at this time
  • Mobile Dining: The Hotel is not offering mobile dining as a reward at this time
  • Mobile Guest Requests: Connect with the Hotel via the BonVoy app to request items needed

 

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

JW Marriott Houston Downtown