WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local government rules, and partitions installed at front desks and food and beverage service lines.

Rest Assured
Relax Comfortably knowing your room has been thoroughly disinfected according to our high standard of cleanliness. Including:

• Bathroom surfaces
• Buttons, Knobs + Switches
• Door + Handles
• Electronics + Telephones
• Chair Armrest
• Television Remote Control

In the meantime, we are taking steps to ensure the safety of our guest and our associates with not providing the below items inside the room. However, you may get the below items by calling our guest service centre.

• Guest Stationary / Notepad, ballpoint and envelope
• Sewing Kit
• Sanitary Bag
• Mouthwash
• Disposable Razor
• Comb
• Praying mat and Gown

In addition to your guestroom, we have implemented elevated cleaning protocols & advance cleaning technology throughout our public spaces. For your peace of mind, we are also providing sanitizing wipes for your use during your stay with us. A clean place is a happy place.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Centre: Open (06.00 - 18.00) Face masks required at all times
• Spa: Closed until further notice
• Lounges: Open, face masks required for entry, Social distancing required

• The Eatery ( 06.00 - 22.00 )
• Room service ( 06.00 - 22.00 )
• Best Brew ( 12.00 - 22.00 )

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Yes
• Late Check-Out: Gold 2 pm platinum elite 4 pm
• Mobile Check-In/Check-Out: Yes based on member can access to Bonvoy application
• Mobile Guest Requests: Based on member can access to Bonvoy application

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.

For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

• Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
• Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.