WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

Signage at the front desk and food and beverage outlets has been put in place to remind guests to maintain social distancing.

Furniture and accessories will be spaced out to follow social distancing protocols at common areas, such as lobby, executive lounge, gardens, pool area and terraces.

To increase the safety of our clients and staff, receptacles to deposit keys conveniently placed at the front desk.

The restaurant's layout has been rearranged to allow more social distancing between its consumers, inside and at the terraces.

Our hotels follow strict security, cleaning, and hygiene protocols that we want you to know about, so that you feel the confidence that you need now more than ever.

All of our employees will use face masks and Personal Protection Equipment (PPE). Accessories, such as door handles, knobs, banisters, and door buttons will be frequently disinfected by our staff. Our housekeeping staff uses protective equipment at all times, such as mask, gloves, etc.

Hand sanitizer will be provided at the entrance and public areas across the hotel and all public areas are frequently cleaned. Upon check-in, all guests will have their temperature checked at the front desk, a COVID-19 survey will also need to be completed at this point. Anti-sneeze bars are being installed at our front desk for the safety of our staff and guests.

All common use accessories such as glasses, mugs, glassware, coffee machines, pens, and minor amenities, have been removed from the rooms; these amenities can be requested with no extra cost at the front desk as needed.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. If you wish to schedule housekeeping refresh service or change the frequency of your room's cleaning, please let our guest services team know, we will be happy to arrange service according to your preferences.

Pool: Operating from 08:00 am to 06:00 pm.
Gym: Operating, 24 hours.
Spa: Operating, reservation required.
Shuttle: Operating, reservation required.

La Fonda Restaurant: Operating daily, from 7:00 am to 11:00 pm. The menu is obtainable in a QR code, available on your table. Food is handled, manipulated, and prepared according to official regulations.

Room service: Operating daily, from 06:30 am to 10:30 pm. Room service attendant will knock on the door and wait at a safe distance. Food and drinks will be served in disposable packaging and individual portions. The menu is obtainable in a QR code, available on your TV screen.

Great Room Lobby & Bar: Operating daily, from 03:00 pm to 11:00 pm. The menu is obtainable a QR code on your table or at the counter.

Original Grill Prime Steakhouse: Temporarily closed.

Executive Lounge: Temporarily closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Buffet breakfast available daily at La Fonda Restaurant, from 07:00 am to 11:30 am.
• Lounge Access: Executive Lounge is temporarily out of service. Elite Members are still eligible to enjoy breakfast at the main restaurant. Soft drinks, desserts and hors d'œuvre can be scheduled and delivered to your room as needed.
• Welcome Gift: Available to chose from at check in.
• Late Check-Out: Available upon request.
• Mobile Check-In/Check-Out: Available 24 hours via the Marriott Bonvoy App.
• Mobile Key: Available 24 hours via the Marriott Bonvoy App.
• Mobile Dining: Not available.
• Mobile Guest Requests: Available 24 hours via the Marriott Bonvoy App.

Venue locations, such as gardens and meeting rooms are available upon request and with previous reservation. Food and catering services comply with all the social distancing and enhanced cleaning protocols. Please contact hotel to check terms and conditions.