WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

• Signage throughout our hotels reminding guests to maintain social distancing, occupancy limits and restaurant seating reduced capacity in compliance with local and state mandates, special partitions installed in at front desk and at food and beverage service lines.
• Mobile check in and key, mobile service requests and room service delivered right to your door via the Marriott Bonvoy™ mobile app.
• Please note that not valet service is currently available for parking.
• In the elevator a family or an individual can to up at a time. Sanitizing stations are located in front desk and on the elevator doors.

Please note that some amenities and services may be suspended for the moment, contact us for more information.

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In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
• Room Amenities
  • Disinfectant wipes are provided during check in and available in the room for every guest as well as upon request
  • Upon arrival, Guests will have the option to define a cleaning schedule for their room with the Housekeeping team.
  • A sticker in the room will have a QR Code that can be scanned with their cellphone and they will find all the info related to cleaning protocols.
  • Guests shall be out of the room during the cleaning or maintenance procedures and have their masks on in all interactions. Associates will enter the room with all PPE required to execute their job.
  • A signage in the door will be placed; notifying the guests the room has been cleaned and sanitized.

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Pool area: Open, social distancing required
Fitness Center: Open, social distancing required

Winston's Restaurant: Open for buffet breakfast 06:30 am - 11:00 am, Lunch 12:00 pm - 03:30 pm and Dinner 07:00 pm - 11:00 pm (Lunch and Dinner A La Carte service only)

Our Executive Lounge is currently closed. Guests booking Lounge Access Rooms will get Executive Lounge service (Breakfast and snacks)

• Restaurant will only be for breakfast, lunch and dinner.
• Executive Lounge, Lobby Bar and Minibar. Minibar products will be available upon request.
• Room Service: Breakfast, Lunch and Dinner options available 24 Hours
• Orders will be done via phone call or the APP
• Winston's Restaurant will be open for Breakfast 06:30 am - 11:00 am, Lunch 12:00 pm - 03:30 pm and Dinner 07:00 pm - 11:00 pm with the following special measures:
• Stickers will be placed in the floor to remind guests of social distance measures.
• Hand sanitizer station available at the entrance of the restaurant.
• Digital menus instead of printed menus.
• Breakfast will be served buffet and A La Carte.
• Tables and chairs will be cleaned and disinfected as soon as guests leave.
• The restaurant will be ventilated, cleaned and sanitized after every meal period.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.


• Mobile Key. Forgo the front desk altogether and go straight to your guest room


• Mobile Dining. Order your private, in-room dining through the app.


• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available at Winston's Restaurant
• Lounge Access: Not Available
• Welcome Gift: According to tier
• Late Check-Out: Available
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining:
• Mobile Guest Requests: Available

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, JW Marriott Hotel Santo Domingo is able to connect you with a series of hospitals and laboratories that offer PCR testing and happy to help book an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.