WHAT TO EXPECT

Introducing the next level in healthy spaces for your vacation stays. When you and your family vacation with us, we want to help you stay healthy.

Marriott's Commitment to Clean provides cleaner, safer spaces for our Owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together. For details, learn more about Our Next Level of Clean.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

A full spectrum of social distancing guidelines have been implemented throughout each property, including:

• Altered traffic flow to support 6-foot spacing
• Removed brochure racks
• Removed unnecessary furnishings
• Installation of signage across the property campus to remind Owners, guests, and associates of social distancing requirements.
• Reduction of seating in common areas, such as lobbies
• Closure of every other stall in common area restrooms
• Limitations on occupancy in fitness centers and removal of certain equipment, where applicable.
• Reductions in pool deck seating, where applicable
• Continued closure of activities centers and kid's clubs. where applicable

In keeping with Our Next Level of Clean and Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and accommodations. These include:

Enhanced Public Space Cleaning. With increased frequency and enhanced cleaning tools, you'll get a heightened level of clean and health safety throughout shared areas. You will find hand sanitizer stations at high-traffic public spaces like the lobby, front desk, elevator landings, food & beverage entrances and fitness center entrances.

Personal Protective Equipment (PPE). All associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

• Hospital-grade disinfectants are used in every villa/room, before every check-in.
• Disinfectant wipes are available in the villa/room for every arriving guest as well as upon request.
• Each villa/room is thoroughly cleaned and disinfected, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants
• Removal and replacement of all unused linen/terry from villas/rooms
• Removal and replacement of all unused bathroom amenities, such as soap and shampoo
• Removal and replacement of all opened paper products, such as toilet and facial tissues
• In support of continued enhanced public area cleaning, enhanced villa/room departure cleans, and for the health and safety of property associates, daily housekeeping service, such as daily tidies, is currently unavailable.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Beginning January 16, 2021 (subject to change) we expect to open limited amenities including our activities center, fitness center, golf course, jogging path, kid's club, MarketPlace, mini-golf course, pools, on-site food and beverage options, spa services and sports courts with appropriate social distancing limitations. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open and Available

• Jogging Path

Open and Available but Limited due to Social Distancing

• Activities on-site
• Activity Center
• Housekeeping
• Kids Club
• La Iguana Golf Course
• Miniature Golf
• Pools
  • Outdoor Pools - Open with limited seating capacity and reduced operating hours for enhanced cleaning protocols and social distancing requirements.
  • Children's Pool
• Pool Chairs
• Poolside Cabanas
• Sibö Fitness Center - Reservations required.
• Sibö Rainforest Spa & Retreat
• Sports Courts
• Tennis Courts

Currently Closed/Unavailable

• Steam Room/Sauna
• Valet Parking
• Whirlpool Spas

The current status of food and beverage offerings is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open with Social Distancing
Restaurants are open until 9 p.m. due to local law regulations

• Bar Ocho
• Casa del Café
• 18 & Green
• Hacienda Kitchen
• ZOE

We look forward to welcoming you to your happy place at one of our inspiring Marriott Vacation Club® resorts.

When you stay with us, you can enjoy the same like-home features and extra space that our Vacation Club Owners do. Most resorts include complimentary high-speed Wi-Fi and locally inspired, on-site activities to enhance your vacation.*

Please note, select Marriott Bonvoy® benefits are available at these ownership resorts:

• Elite Night Credit for a Qualifying Stay
• Points or Miles for all Qualifying Charges
• Free Night Awards, booked at least one (1) day in advance of arrival

When you stay in a Marriott Vacation Club resort, you are visiting Owners' vacation villas. So while you can enjoy some Marriott Bonvoy benefits — as well as additional benefits associated with a villa stay — we are unable to offer some Marriott Bonvoy member benefits that may be offered at Marriott-branded hotels, including:

• Complimentary enhanced room upgrades
• Complimentary breakfast
• Early check-in
• Late checkout

To learn more about how Marriott Vacation Club properties participate in Marriott Bonvoy, please review the terms and conditions.

* Additional charges may apply for any activity, event, or program.

Important Alerts
Face coverings are required for all guests and associates when inside hallways and common areas. Please visit the state/local government websites below for more information on mandatory restrictions including facial covering requirements, etc.

Official Information
Effective January 26, 2021, pursuant to an order of the Director of the U.S. Centers for Disease Control and Prevention, all aircraft passengers arriving in the United States from a foreign country are required to provide a copy of either: (i) a negative COVID-19 test result from a test taken no more than 3 days before their flight departs for the United States, or (ii) certain documentation of having recovered from COVID-19, to their airline before boarding a flight to the United States. For more information on the testing requirement and specific documentation that is required, please refer to the U.S. Centers for Disease Control and Prevention website or contact your airline.

• https://www.visitcostarica.com/en/costa-rica/statement-costa-rica-tourism-board-covid-19
• https://www.visitcostarica.com/en/costa-rica/planning-your-trip/entry-requirements
• https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-air-travel.html

Since November 1, Costa Rica has allowed all countries in the world to enter by air, as long as they meet the country's visa and COVID-19 entry requirements.

The Government of the Republic has facilitated the entry of international tourists, and since October 26, eliminated the requirement of RT-PCR tests for the detection of the coronavirus. Neither Costa Ricans nor foreigners will be issued sanitary confinement (or quarantine) orders when entering the country by air. These measures are subject to change and dependent on the evolution of the pandemic both in Costa Rica and around the world.

Tourists visiting Costa Rica are asked to abide by the sanitary protocols implemented for carrying out all tourist activities in the country. The following requirements remain during the pandemic:

1. Complete the digital form called HEALTH PASS and available at https://salud.go.cr

• This pass will be available 48 hours before boarding. It must be accessed in an updated browser (except for Internet Explorer). An individual form must be completed for every person, including minors.

2. Purchase health insurance

• It is mandatory that tourists purchase travel insurance, covering their accommodations in case of quarantine and medical expenses due to COVID-19 illness. An explanation of one's travel insurance coverage, addressing Costa Rica's requirements, must be uploaded or entered into the HEALTH PASS in order to be reviewed and approved by the Costa Rican authorities.
• Although you can purchase insurance from Costa Rica's government run insurance company, INS, or use an international policy that covers COVID-19 medical expenses of at least $50,000 as well as $2,000 for lodging, the easiest and least expensive option is Sagicor. You can visit their user-friendly website: https://tiendasagicor.com/en/collections/todos.

If these requirements are not met, the passenger will not be able to enter the country.

Service Animal Policy
This property welcomes service animals.

Parking
Valet operations are currently unavailable.

Face Coverings at Our Property
Face coverings may be required. To learn more, please reference our Face Covering Requirement information located here under Know Before You Go.

Free Wi-Fi, Free Self-Parking
At Marriott Vacation Club at Los Sueños, enjoy complimentary wireless Internet in all guest rooms and villas. We also offer free self-parking on-site.

MORE INFO

WHEN YOU GO, DID YOU KNOW?...

Vacations Together: You can control your vacation environment in a spacious villa with the conveniences of home. A typical two-bedroom comfortably accommodates family or friends in more than 1,210 square feet, giving everyone their own space.
Private Balconies: Most villas include a generously sized private balcony or patio, great for sipping coffee, eating meals, or just relaxing in the fresh air.
Villa Cooking: For easy meals in, a fully equipped kitchen (or well-equipped kitchenette in guest rooms) lets you make your favorite dishes or snacks anytime. Or warm up those restaurant leftovers.
Comfortable Meals In: A villa gives you options to eat in your space, on your schedule. You might choose to cook, grab take-out, or get delivery, eating relaxed meals at your family-sized table. Or dine ‘out’ on your own balcony.
Laundry: Most villas include a convenient washer/dryer, so you can have clean clothes (and dry bathing suits) all vacation long. Or if you’re flying, pack less.
Living Areas: After days venturing off the beaten path, you can unwind together in your comfortable living room or on your outdoor balcony.

Features vary by room type. Refer to your selected room’s description for details.