Welcome to JW Marriott Hotel Surabaya

Luxury 5-star hotel in Surabaya, Indonesia

Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious business- and family-friendly haven in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel appointed rooms, including 22 extended stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan and Sanggar Agung Temple. Savor delectable Japanese, Chinese and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our hotel include a pool with panoramic views of Surabaya and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24 hour gym and massage service, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation and style for your visit to Indonesia.

Ready for a Fun-Filled Family Adventure?
Your unforgettable weekend family staycation awaits. Book your weekend staycation with our Family by JW: fun activities at Kids Club for the little ones, and mindful wellness activities for moms and dads.
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Rooms & Suites


Check-in: 2:00 pm

Check-out: 12:00 pm

Pet Policy

Pets Not Allowed

No pets allowed


Complimentary On-Site Parking

Long Term Parking


Daily: Rp50000


Plan and Prepare for your Stay

At This Hotel

Health Club at the JW Marriott Hotel Surabaya

Fitness Center


JW Marriott Hotel Surabaya

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Tel: +62 31-545-8888
Distance from Property: 35.0 KM
Phone Number: +62 31-8667513
Visit Website
Airport Shuttle: Rp500000


Private Car Service

Limousine/Van Service

Onsite Car Rental
Blue Bird


Bus Station

PURABAYA Bus Station

Subway Station

Stasiun Surabaya Gubeng

Train Station


2021 Tripadvisor Travelers Choice
2021 Trip Advisor Travelers Choice Hotel

Property Details

Policies and Payments

Accepts: Cash, Credit Cards

Contactless mobile payments


Concierge desk service

Property has elevators

Languages spoken by staff:
English, Indonesian, Bahasa Melayu, Mandarin, Japanese

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +62 31-545-8888

Accessible Hotel Features

Property has elevators

Accessible Areas with Accessible Routes from Public Entrance

Accessible Entrance to On-Site Pool

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Guest Room Accessibility

Accessible Vanities

Adjustable Height Hand-Held Shower Wand

Alarm Clock Telephone Ringers

Bathtub Grab Rails

Bathtub Seat

Deadbolts on Guest Room and Suites Doors

Electronic Room Key

Flashing Door Knockers

Guest Room and Suites Doors Self-Closing

Lever Handles on Guest Room Doors

Lowered Electrical Outlets

Lowered Viewports in Guest Room Doors

Mobility accessible rooms

Non-slip Grab Rails in the Bathroom

Roll-in Shower

Safety Chains and/or Latches on Guest Doors

Toilet Seat at Wheelchair Height - Toilet for Disabled

Transfer Showers in Guest Rooms

Viewports in Guest Room and Suites Doors


Carbon Footprint: 66.78 kg per room night

Water Footprint: 1311.23 liters per room night

Environmental Practices

Guest Room Recycling

What are the check-in and check-out times at JW Marriott Hotel Surabaya?

The check-in time at JW Marriott Hotel Surabaya is 2:00 pm and the check-out time is 12:00 pm.

Does JW Marriott Hotel Surabaya allow pets?

The pet policy at JW Marriott Hotel Surabaya is:

Pets Not Allowed (No pets allowed)

What are the parking options at JW Marriott Hotel Surabaya?

The parking options at JW Marriott Hotel Surabaya are:

Complimentary On-Site Parking

Long Term Parking

Valet: Daily: Rp50000

What property amenities are available at JW Marriott Hotel Surabaya?

The property amenities at JW Marriott Hotel Surabaya are:



Fitness Center

Outdoor Pool

Hot Tub

Daily Housekeeping

Turndown Service

Meeting Space

Convenience Store

Gift Shop

Dry Cleaning Service


Hair salon


Room Service

Wake up Calls

Free Wifi


Service Request

Does JW Marriott Hotel Surabaya have Wi-Fi?

Yes, JW Marriott Hotel Surabaya has free Wi-Fi available to hotel guests.