Awards
2021 Trip Advisor Travelers Choice Hotel
Welcome to JW Marriott Hotel Surabaya
Luxury 5-star hotel in Surabaya, Indonesia
Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious business- and family-friendly haven in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel appointed rooms, including 22 extended stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan and Sanggar Agung Temple. Savor delectable Japanese, Chinese and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our hotel include a pool with panoramic views of Surabaya and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24 hour gym and massage service, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation and style for your visit to Indonesia.
Rooms & Suites
HOTEL INFORMATION
Pet Policy
Pets Not Allowed
No pets allowed
Parking
Complimentary On-Site Parking
Long Term Parking
Valet
Daily: Rp50000
WHAT TO EXPECT
Plan and Prepare for your Stay
Pavilion Restaurant
Open for breakfast, lunch, and dinner, this vibrant restaurant offers both buffet dining and a la carte fare. Feast on your favorite international dishes, and be sure to visit the barbecue station for succulent meats.
Imari Japanese Restaurant
Imari, our Japanese restaurant, features a casually refined ambiance, as well as a sushi bar, teppan-style cooking and fresh grilled seafood and meat, all within steps of your room at JW Marriott Hotel Surabaya.
Uppercut Steakhouse
Uppercut Steakhouse offers a delightful menu featuring a variety of fine quality meats, including dry-aged beef, along with delicious side dishes and non-beef selections, using the freshest ingredients.
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant thrills your palate with authentic Cantonese cuisine and dim sum served in an opulent setting. Accented by antiques from the legendary Tang Dynasty, this exceptional Surabaya restaurant is on the second floor of our hotel.
OUR LOCATION
Tel: +62 31-545-8888
GETTING HERE
JW Marriott Hotel Surabaya
Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261
Airport Shuttle: Rp500000
On-Property
Private Car Service
Limousine/Van Service
Onsite Car Rental
Blue Bird
Nearby
Bus Station
PURABAYA Bus Station
Subway Station
Stasiun Surabaya Gubeng
Train Station
Property Details
Policies and Payments
Accepts: Cash, Credit Cards
Contactless mobile payments
Services
Concierge desk service
Property has elevators
Languages spoken by staff:
English, Indonesian, Bahasa Melayu, Mandarin, Japanese
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +62 31-545-8888
Accessible Hotel Features
Property has elevators
Accessible Areas with Accessible Routes from Public Entrance
Accessible Entrance to On-Site Pool
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
On-Site Restaurants are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Bathtub Seat
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Flashing Door Knockers
Guest Room and Suites Doors Self-Closing
Lever Handles on Guest Room Doors
Lowered Electrical Outlets
Lowered Viewports in Guest Room Doors
Mobility accessible rooms
Non-slip Grab Rails in the Bathroom
Roll-in Shower
Safety Chains and/or Latches on Guest Doors
Toilet Seat at Wheelchair Height - Toilet for Disabled
Transfer Showers in Guest Rooms
Viewports in Guest Room and Suites Doors
Footprints
Carbon Footprint: 65.52 kg per room night
Water Footprint: 1276.51 liters per room night
Environmental Practices
Guest Room Recycling
What are the check-in and check-out times at JW Marriott Hotel Surabaya?
The check-in time at JW Marriott Hotel Surabaya is 2:00 pm and the check-out time is 12:00 pm.
Does JW Marriott Hotel Surabaya allow pets?
The pet policy at JW Marriott Hotel Surabaya is:
Pets Not Allowed (No pets allowed)
What are the parking options at JW Marriott Hotel Surabaya?
The parking options at JW Marriott Hotel Surabaya are:
Complimentary On-Site Parking
Long Term Parking
Valet: Daily: Rp50000
What property amenities are available at JW Marriott Hotel Surabaya?
The property amenities at JW Marriott Hotel Surabaya are:
Sustainability
Restaurant
Fitness Center
Outdoor Pool
Hot Tub
Daily Housekeeping
Turndown Service
Meeting Space
Convenience Store
Gift Shop
Dry Cleaning Service
Laundry
Hair salon
Kitchen
Room Service
Wake up Calls
Free Wifi
Kitchenette
Service Request
Does JW Marriott Hotel Surabaya have Wi-Fi?
Yes, JW Marriott Hotel Surabaya has free Wi-Fi available to hotel guests.
