NAVIGATE YOUR STAY

• Signage throughout our hotel will remind guests to maintain social distancing with occupancy limits and revised seating capacities in our restaurants, fitness and spa areas in compliance with Thai Government guidance.
• The use of face mask is mandatory for all guests and employees, and the masks are provided free of charge (in-room amenity).
• Hand sanitizer stations are available in high-traffic areas.
• No valet service is currently available.
• We encourage the use of the Marriott Bonvoy App for a faster check-in. You will still be required to present an ID upon arrival. Contact our Navigator team throughout your stay via the Mobile Chat option.
• Luggage assistance is available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic and high touch points including restrooms, elevators, and door knobs as well as provided hand sanitizing stations.

Personal Protective Equipment (PPE): All staff members are required to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All vendors and employees entering the building are getting temperature checks.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Guest Room and Amenities: Every guest room is thoroughly cleaned and disinfected prior to your arrival. Disinfectant wipes are available in the room for every arriving guest. Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, you will receive daily housekeeping service while you are away from the room.

Key Cards: Key card is thoroughly cleaned and disinfected.

Mini Bar: After each guests' checkout, our housekeeping staff will clean and disinfect each items in the mini bar thoroughly.

All pools are regularly disinfected to ensure cleanliness.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness: Available 24 hours, limited capacity of 2 persons per time for 1.5 hours. Hand sanitizing station available for all visitors.
• Quan Spa: Open daily from 10:00 AM - 8:00 PM, advance reservation required.
• Pools: Open daily from 07:00 AM - 7:00 PM

Banana Leaf restaurant:

• Breakfast (a la carte) 07:00 AM - 11:00 AM
• Lunch 12:00 PM - 5:00 PM
• Dinner 6:00 PM - 10:00 PM

Pool Bar: 10:00 AM - 9:00 PM

In-room Dining: 07:00 AM - 10:00 PM

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available as a choice of Welcome Gift for Platinum Elite Member and above.
• Welcome Gift: Available for Platinum Elite Member and above.
• Late Check-Out: Silver Elite Member: Priority | Gold Elite Member: 2:00 PM | Platinum Elite Member and above: 4:00 PM (Subject to room availability).
• Mobile Check-In/Check-Out: Let us know your arrival time for an expedited arrival experience. ID card/Passport requires to be presented upon arrival.
• Mobile Key: Not Applicable.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

The Tourism Authority of Thailand (TAT) has awarded Renaissance Koh Samui Resort & Spa the Amazing Thailand ‘Safety and Health Administration - SHA’ Certificate, recognizing the hotel’s strict guidelines and policies in relation to hygiene, health and cleanliness for the entire premises, guestrooms, meeting rooms, restaurants, along with operational guides targeting staff procedures, as part of the nationwide effort to prevent the spread of Covid-19.

The SHA certification for Renaissance Koh Samui Resort & Spa is in addition to the Marriott’s Commitment to Cleanliness that complies fully with World Health Organization: WHO directives and local health authorities.