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Reviews

Residence Inn by Marriott Dallas Plano/The Colony is rated 4.5 out of 5 by 225.

Rated 5 out of 5 by RandyLong from Home away from Home! The Residence Inn located in Dallas/Plano/The Colony provided a home away from home for our staff while we provided services for the FCS Championship in Frisco. Spacious and clean, our rooms proved to be the necessary respite from a busy weekend that rejuvenated us each day!

Date published: 2019-01-11

Rated 5 out of 5 by Kim from Pleasure stay This wad a very nice hotel. Close to family that wer visited.

Date published: 2018-12-24

Rated 2 out of 5 by JBaker from Average stay. Average experience. I love Marriott and expect a certain experience when staying at their properties. This wasn’t anything like the previous stays. The staff during the weekends were uninspiring and not welcoming at all. I kept feeling like I had stopped at a relatives places who wasn’t expecting me. The sofa beds had no pillows and when we called to inquire the person at the other end of the line said they were at the front desk and abruptly hung up. The had one pillow available once getting to the lobby. No more. The breakfast was run down and unstocked. Just getting someone to put out plastic spoons was a hassle. No oatmeal. No milk. Someone had tried to pour some little bit of milk and the container came apart and fell on the ground. They picked it up and say it on the counter, then someone knocked on the door where the breakfast attendant kept hiding out in asking for more milk. The attendant grabbed this same container and filled it up and put it back out while leaving all the other pitchers empty. It was more like a red roof experience.

Date published: 2018-12-04

Rated 5 out of 5 by BrandyD from Exceeded Expectations Staff was great and the room exceeded my expectations. I could easily live in this hotel.

Date published: 2018-11-25

Rated 2 out of 5 by Peter from Residence Inn Plano review The hotel is old and out dated. The water pipes regularly give out screeching sound, shower has no soap nor shampoo holder, bathroom sink faucet hot water flow changes ( left vs right position), one night the toilet did not have water, so I have to fill it with a bowl in order to flush it!

Date published: 2018-11-11

Rated 3 out of 5 by Shagan from Great Staff and Dirty Carpet Very friendly and attentive staff. The carpet was dirty and smelled like feces in one area. I will assume it was from a pet and hope a person would not be that nasty. The hotel should change to lament or some other type of flooring. Some odors are difficult to remove from carpet.

Date published: 2018-10-23

Rated 3 out of 5 by Lms from Not your typical Marriott (in a bad way) This is not your typical Marriott the level of service to represent a company a Marriott is definitely not there at this hotel. At some point I felt like I was staying at a chintzy motel when I had to come down to the front desk for housekeeping issues and had AC issues that were never acknowledged or fixed

Date published: 2018-10-17

Rated 5 out of 5 by Annie from Excellent Hotel Immaculate and nicely appointed room, courteous and helpful reception and cleaning staff, good lighting in parking lot, a short stroll to unique restaurants/bars and an all around great place to stay.

Date published: 2018-10-07

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