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Reviews

W Dallas - Victory is rated 3.8 out of 5 by 450.

Rated 5 out of 5 by MCT from Magnificent stay- superb service Every team member I interacted with was incredibly friendly and searched for ways to make my stay magnificent!

Date published: 2019-03-19

Rated 5 out of 5 by AlexdeParres from W Dallas Great Hotel Perfect location, near it all and fantastic service

Date published: 2019-03-10

Rated 3 out of 5 by Mavsfan from W Perfect hotel to stay at for Mavs game, ask for a City view vs the construction site view. I didn’t ask, so we had the noisy construction out our window, my fault. Other than that the restaurant and bar area are perfect and the staff is friendly. The past few trips the valet hadn’t retrieved our car until we go down for it. Both times they “misplaced the phone call slip”

Date published: 2019-03-07

Rated 4 out of 5 by Smrtmom1 from Good, not quite great The W has beautiful facilities, and very friendly staff. But they are still shy of amazing. The requests made when I booked the room (extra pillows and towels) were not taken care of, the shower handle kept coming off, and we had to ask twice for the room to be refreshed. The room service breakfast food was average, at best. The spa (Bliss) was top notch, and I hope that the hotel staff can be encouraged to step up to make this hotel really great.

Date published: 2019-03-05

Rated 5 out of 5 by XochitlHernandez from Amazing Amazing location with good food location and the location is the right area

Date published: 2019-03-05

Rated 5 out of 5 by KandisC from Check in time was the only hiccup Our stay was almost excellent. Normal check in time is 3 pm, but on the mobile check in app it was unknowingly changed to 4 pm. We arrived at the hotel to try and check in at 3:30, but you had no availability. We were told to come back at 4. We decided to have a late lunch/early dinner and came back around 4:30. As I was walking in, I checked the mobile app and it had unknowingly changed the check in time from 4 pm to 5 pm. I got to the counter and explained that wouldn't work for us, as we needed to get ready for a concert in an hour. Let me tell you, Patrick listened and took immediate action. He got us booked to our room and offered a bar credit for our troubles. Unbeknownst to us, Patrick had given us a corner suite at no additional charge. We were in rooms 1401 and 1402 and it had the most amazing view of the basketball happenings across the street at the American Airlines Center. We were so thankful that Patrick was willing to go above and beyond to make sure that we were taken care of. Having employees on staff of that caliber is invaluable. He took us from the edge of frustration, to having an amazing night in an amazing room. We now have memories we will never forget.

Date published: 2019-03-04

Rated 5 out of 5 by MichelleL from Being Gold Elite has Its Privileges at the W! Please see what i wrote previously. Every person was amazing- from valet to waiters, and especially during check-in!

Date published: 2019-03-03

Rated 5 out of 5 by LucyLemmo from Excellent place to stay! Everything was top quality, service, food,beverages, excellent excellent service which is one of the most important things for me.

Date published: 2019-02-28

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