Rated 2 out of
5
by
RecentGuest from
Hotel is overbooked & understaffed
This is an average business hotel located in a downtown district and there are many one way streets surrounding it, use GPS. The hotel itself is fine, exactly what you would expect from a business related Marriott. USE THE APP FOR EARLY CHECK IN! I attempted to do this but the app wasn't working. I checked in mid-week, to an ADA accessible room, and it was not ready. Nor was almost every other room. The lobby was full of people waiting for rooms. This was not a special event, just a Thursday afternoon. When going to our room, the hall was full of sheets, towels, etc. in piles on the floor. The front desk had called housekeeping a minimum of 4 times to find out when our room might be ready and housekeeping ignored her every time. They are just too busy.
Date published: 2018-08-08
Rated 5 out of
5
by
63funtime from
Reunion63
The hotel was great with lots of things going on. I must say that the cauliflower was BEST EVER!!!!!!
TinCaps firework display was outstanding!!!!!
Date published: 2018-08-08
Rated 5 out of
5
by
Anonymous from
CLEAN!!
Very clean and up to date. Friendly, helpful staff. Best location in Fort Wayne.
Date published: 2018-08-08
Rated 4 out of
5
by
TravelingGrandma from
Our stay
Nice motel and staff. Beds are very firm and the rooms are clean and nicely furnished. Plan for additional cost of parking and breakfast as they are not provided. Very convenient for the Tin Caps Stadium and many places to see are within walking distance. The motel restaurant and bar had good service and food.
Date published: 2018-08-06
Rated 3 out of
5
by
E from
check in staff was a nightmare
The person checking us in was argumentative more than once. At both check-in and when we reported a small problem with the room.
Date published: 2018-08-04
Rated 5 out of
5
by
Brent from
Incredible service
I have stayed here multiple times and always very impressed with the level of service and the hotel is very clean. Breakfast is amazing!
Date published: 2018-08-04
Rated 2 out of
5
by
Dadunmyer from
Quietly degrading
I've stayed at this location many times over the years. It is quietly degrading in atmosphere, cleanliness and heading south... going to have to go somewhere else if it is not addressed. Needs remodeling.
Date published: 2018-08-03
Rated 2 out of
5
by
Anonymous from
inadequately staffed, no turn down serv.
It is customary to place food trays outside your hotel door for prompt pick up. We ordered room service on a Friday night and the trays were piled up outside our room when we checked out Sunday morning. Our room was never cleaned or beds turned down on Saturday. The comp. lotion must have been opened prior, because it was tainted with a rusty goo inside. The comp breakfasts closed promptly at 9 am, which we missed both mornings. Would have been nice to have the breakfast buffet open at least until 10 AM. The hotel, on its own, is a good hotel. The pool was EXTREMELY small, but the outdoor courtyard was great. They seemed under staffed...the only explanation for no turn down or picking up the room service trays.
Date published: 2018-07-31
