Rated 5 out of
5
by
KathyO from
Great hotel
I really enjoyed my stay. The hotel was nicely decorated and kept up very well. It did seem that they were a bit low-staffed but that’s not unexpected considering the busy oilfield businesses. The breakfast was good and coffee was fantastic. All the staff was great. Our room was quite lovely and the beds were extremely comfortable. The bathroom area was fine although it had a few signs of wear and tear (several rust spots in the tub, stained grout, etc.) My only complaint would be that there was a quite noisy group of kids from a Kentucky Swim team that congregatated in the room across from mine. They kept the door open (which I’m guessing is the school policy bc the room was full about 15 girls and boys) while they loudly laughed and talked. This literally lasted for about 4 hours nonstop. I didn’t complain to the front desk because honestly it was just teenagers being teens and God knows I was probably a million times worse when I was in HS. The hangout only lasted in daytime hours and At night they were totally fine; I didn’t hear a peep past 10pm. Anyhoo, it was a great room, hotel and overall experience.
Date published: 2018-08-13
Rated 1 out of
5
by
Visitorunder24Hours from
Visitor under 24 hours
Too expensive for an ugly rusted tub and really just a fair to MIdland Room.
Date published: 2018-08-10
Rated 4 out of
5
by
JodieD from
Marriot Midland in August
We enjoyed our stay very much. The pool area was very clean and relaxing.
Date published: 2018-08-08
Rated 5 out of
5
by
Anonymous from
Mrs
Enjoyed my stay at Residence Inn and would stay there again
Date published: 2018-08-02
Rated 1 out of
5
by
schantelle from
Too many issues
Before walking in, there were several staff members waiting on their ride by the front door. At least one was smoking and throughout my stay, it was common for staff to smoke at the entrance creating a cloud of smoke for anyone to walk through to get in.
Check in was simple and quick. Front desk staff were very helpful and kind.
Room was filthy. There was food smeared on the doorways and walls. And there were several areas needing repainted. Walls were cracked at the ceiling. I found 2 spiders in my room as well. The sheets on both beds and for hideaway were all dirty. They had food smeared on them and smelled horrible. The bathrooms both had mold in the tile and the tub. One of the fans sounded like an airplane. There was food beside the microwave and under the dishwasher. The sliding door screen was broken and the actual door bar lock did not work. One of the windows on the outside were cracked.
The pool was closed for the majority of our stay. And when it did open, there was hair and debris everywhere. Despite that, the added pool floats were a nice touch.
Hotel hallways had stains or spill marks in several areas.
Laundry room was fairly clean.
Breakfast (only went Monday morning) was decent and attendant kept the area clean.
I did inform the front desk of the dirty sheets and walls in the room. She came to inspect the room herself. She did refund one night and had the overnight hsk change out the sheets for me (although he tried to tell me I needed to changed the sheets on my own).
I had additional charges that I did not understand. I spoke to the manager on 7.24 regarding the $72 charge. She was very offputting about it but did explain where the $72 came from. I confirmed with her that would be the only charge. I recieved another charge of $132 on 7.25 and although I have called the manager again, I have yet to hear back. I did call my bank and they confirmed the $132 was a charge and is no longer pending.
My husband owns a solids control company so I understand the amount of dirt and disrespect to your rooms that you may have to deal with being an oilfield town. But as a Marriott brand, you are still held to a higher standard and that is the reason why I chose your location.
Date published: 2018-07-25
Rated 4 out of
5
by
Anonymous from
Honest Review
The inn is a nice place for an extended stay. Everyone is quite hospitable. The whole hotel is very clean and organized. Great that they have game boards for kids. The pool area needs a lot of work. Dirt on the bottom of the pool is not good maintenance. The room was very clean. You need to ask the staff for laundry detergent and coins.
Date published: 2018-07-19
Rated 5 out of
5
by
Korin from
I love the residence inn
I love the residence inn and i will highly recommend the hotel to family and friends.
Date published: 2018-07-18
Rated 4 out of
5
by
Tracy from
Great for Midland
This was a comfortable hotel and the staff was great.
Date published: 2018-07-17
