Rated 4 out of
5
by
H2D from
Lido
Your hotel is amazing and I am planning a return trip in October.
The front desk staff and bell/valet staff were very friendly and helpful. The server in the restaurant was very friendly and helpful.
I can’t say the same for the pool staff. You have a gentleman who was cleaning and straightening the pool area. He would clean with a frown on his face and disappear for long periods then when we were leaving the pool he was standing at the front desk, chatting with the front desk staff- all smiles. Seemed he enjoyed hanging out at the front desk flirting with the girls than doing his job at the pool. Not the best look for your high end hotel. All guests want is a smile.
Also, ordering room service is a challenge. I suggest having a handout with quick tips to walk through how to order for guests.
And last, we felt we were putting out your staff when we asked to get food to go for our flight.
Bar Tender told us to order from front desk.
Front desk said to order from Pool attendant.
Pool attendant said she couldn’t but would ask if there were an exception. She took off our shake we ordered at the pool without any request to do so for the inconvenience. But you need to have a better system that everyone is educated on for to-go meals
Date published: 2019-07-11
Rated 5 out of
5
by
FamilyVacay from
Great family stay!
We recently stayed at the Lido House and will definitely come back!
Date published: 2019-07-05
Rated 5 out of
5
by
WillieNiner from
Just perfect
Lido House is outstanding in all areas. A must for anyone visiting Newport Beach
Date published: 2019-07-04
Rated 1 out of
5
by
Ty from
Wouldn't give us room we booked/ paid for & treated like second class. If it could happen to us, it could happen to you.
My Wife and I had just gotten married and were Honeymooning. This was the last stop of our trip that we planed to stay 3 days/ 2 nights. We had booked a King Bed well over a month before our stay. When we arrived to our room, they had given us 2 double beds. We went back to the front desk and asked if we could be moved to the room we had booked and paid for, or we would pay for an upgrade or would like a refund and explained the situation of the double beds/ honeymoon. They denied all our requests and basically said we weren't preferred members, so we would be bumped for the other guests. That was extremely embarrassing to be told this in the Lobby. Being treated like second class after paying a lot of money for this hotel, it ruined our honeymoon. We reached out to the Lido about 3-4 times and finally talked to the manager over the phone. She said we could get a full refund if we reached out to our credit card company(who we booked the hotel through) and have them contact the hotel. So we immediately did that, and our credit card company was appalled by how we were treated. They got a hold of management and wanted to start the process, and while being put on hold for over 20 minutes, the manager left and would not return that night so they said no one would be able to authorize the refund. So the Credit Card Company has filed multiple complaints and told us they felt brushed off and extremely disrespected as well. So we had no choice but to stay that night, out of default pay for the expensive room. The next morning we got up and decided to check out and demanded the refund that they had promised us. They decided not to refund us for the 2 nights but the best they would do is refund the night we stayed, but we would have to pay for the next night we weren't staying (which coincidentally was the more expensive night of the 2). The manager would not come out to meet us (knew our whole situation and knew we had a long drive back home and had to get back on the road) so also wouldn't give us a time when we could meet to discuss it. The management basically hung the front desk ladies out to dry and deal with the guests. The first front desk lady was rude, the second lady was nice and felt extremely bad and agreed we got screwed over. We were promised a call back or email from management, it's been 3 days later and still nothing. Apparently our money wasn't green enough for them and the disrespect we were shown was beyond disappointing.
Date published: 2019-07-03
Rated 5 out of
5
by
AmyBlake from
Boutique Hotel Perfection
What a find the Lido House is. We'll be back.
Date published: 2019-07-03
Rated 5 out of
5
by
LisaP from
Lido house
What a fantastic hotel, rooftop bar and restaurant. The staff made everything so fun and fabulous for our group. We will definitely be back!!
Date published: 2019-06-27
Rated 5 out of
5
by
rfdp1962 from
Lido House Hotel
Excellent, Excellent, Excellent, Excellent,
Date published: 2019-06-24
Rated 5 out of
5
by
Jetsetter from
Best Newport Beach Experience
We had a great time from the environment, food, service and comfort! We’ll definitely return again!
Date published: 2019-06-20
