Rated 5 out of
5
by
Vanessa from
Favorite Hotel Stay!
Perfect location to the beach! Bike rentals are a nice touch, I would not recommend renting a car for this location, everything is walkable or a quick bike ride. Love the Tandem bikes!!! Beautiful nautical theme! Staff is extremely helpful and friendly.
Date published: 2018-06-21
Rated 4 out of
5
by
Christine from
Pay up front
I have rarely had to pay for my room up front at check in; then was charged up front $200 per day incidentals charge up front; then at check out had to pay another ~$100/day resort fee.
Date published: 2018-06-21
Rated 1 out of
5
by
Ycjohnson from
Stay elsewhere
Unless you arrive at 2pm to go to the rooftop bar and have no children with you or you arrive after 4pm and have made a restaurant reservation don’t expect a resort experience. There is nothing to do here otherwise. And if you don’t follow the above instructions you have paid for a place to sleep and will spend your time driving to other restaurants for food and drinks
Date published: 2018-06-20
Rated 3 out of
5
by
MattC from
Beautiful property, too noisy for families
The property is amazing with a great pool, restaurant and rooftop lounge. In our experience, it was too noisy for families. We were given a room on the second floor right above the entrance and people coming and going as well as noise from the lounge (there is no roof over one section of the lounge, leaving the noise to travel up into the hotel) could be heard well into the night. Probably a fun place to stay / party. Not so much fun with two young kids.
Date published: 2018-06-18
Rated 1 out of
5
by
VADONTTRYIT from
front desk concierge
I made reservations on line for a ocean view room with a balcony, arrived Sunday at 11:30 am, was wondering about if you had any upgrades available, I was told by your shift supervisor believe her name was Annamarie not exactly sure but she was not wearing a uniform, she stated you have a beautiful room with a balcony no need to upgrade, she also stated t room would be ready at 1:30 pm, checked back in at 3pm was told very soon, no problem I know check in is at 4pm, room was ready at 3:30 pm checked in to find out no balcony went back to the lobby she told my wife and I the room is not available anymore, we ended up on the 3rf floor with partial ocean view and a balcony that hasn’t been cleaned for days, she also stated that she would follow up with us about the mix up and give us $75 credit towards our room since this room was cheaper than the other, never happened , the next morning we checked out and asked what happened to the credit was told she was off and they would do a follow up.
Summary was lied to several times and never a follow up and she made us feel like we had no clue what we were talking about.
As far as service from valet to the bartenders were excellent, but you so called manager needs to go , you can’t train someone to care about the hotel guests and value her job.
Date published: 2018-06-13
Rated 4 out of
5
by
Gabriel from
Amazing hotel amzing staff, stay away from the restaurant
Absolutly stunning hotel. Beautiful decor and great staff looking to help and please the guests...
The food at the restaurant was less quality than a meal i've paid 1/4th the cost for... Plated badly, looked bad from the get go, over sold, over paid and kinda ruined our 10yr anniversary trip we took. Id much rather taken an uber and eaten at one of the near by restaurants!
Date published: 2018-06-13
Rated 5 out of
5
by
JoeGarcia from
Lodo Newport Beach
A 10 out of 10
the service the location the staff all great!!!
Date published: 2018-06-13
Rated 1 out of
5
by
Partyof3 from
Beautiful Hotel but Not Worth the Stay
My family and I stayed there Saturday night and although we loved the look and feel of the Hotel, the smell in the Hotel is overwhelming, it reminded me of bug spray and left me with a sore throat. We wanted to have dinner at the Mayor's Table but because we didn't make reservations, we were told to go somewhere else.
Date published: 2018-06-13
