Rated 1 out of
5
by
Sunshine23 from
I wouldn't recommend the LeMeridian
I can't believe this is a Marriott hotel. I experienced too many incidents during my stay. I was locked out of my room twice because my key didn't work, the buffet eggs were cold, and the front desk staff kept going into my room account. On the first day they charged my entire stay plus $177.00 for incidentals. On the second day they assigned my room to another guest and upon removing that lady from the room they deactivated my room key. When they reactivated my key they took more money from my account and shortened my stay a day. Then I was locked out of my room again and charged for another day. All in all I was overcharged $330.34 for my stay which was corrected one business day after check out. I am currently waiting to be compensated for the inconvenience.
Date published: 2019-07-09
Rated 1 out of
5
by
Nathan from
Don't stay here
Would we come back. NO. The room was small and dirty - see attached pictures. Our AC never cooled the room below 75 degrees. Red stain in the middle of carpet, who knows what is on the side of the bed. I didn't touch it! It's not that hard to dust the room, obviously it wasn't done. If they don't do the easy stuff then you know the hard stuff was skipped also. The staff for the most part very friendly and helpful. Disappointed at check in that no discussion of my benefits was talked about - pretty much just didn't feel welcomed or appreciated. Valet staff was perfect just a little bit of a wait when waiting for our vehicle. That was completely expected though.
Date published: 2019-07-09
Rated 5 out of
5
by
BillL from
Fine 4th in Philly
We decided to stay downtown overnite on the 4th of July. Le Meridien offered a packaged nite including parking. It was everything advertised and more. A fine place to stay.
Date published: 2019-07-07
Rated 5 out of
5
by
Becky from
Philly Stay! Excellent hotel and staff
We were traveling around the area and stopping in several Marriott hotels. Our stay at the Le Meridian in Philly was exceptional from the valet, checkin, bar, cleanliness of room and comfort. Great location and service in a city we were not familiar with on a holiday.
Date published: 2019-07-06
Rated 5 out of
5
by
Kell from
Great hotel. Room service not
Crazy that ahotel runs out of food for late night room service and tells you to call the local pizzeria for expensive mediocre food
Date published: 2019-07-06
Rated 5 out of
5
by
Emmbeekay from
Excellent Staff
They say good help is hard to find, but Le Méridien has that market cornered. Every single staff member we encountered stopped and addressed us pleasantly. They went above and beyond in customer service. A+!
Date published: 2019-07-06
Rated 5 out of
5
by
JoannaG from
Great stay
A quality hotel with lovely rooms
Date published: 2019-07-06
Rated 2 out of
5
by
Businesstrip from
Room confirmed, then arrived to find - no room!
Our team reserved six rooms at this hotel six months in advance as our team was going to exhibit at a 20,000 person conference a block away.
A week prior to our arrival our team spoke with a hotel Sales Coordinator who reported via email that all of our room reservations were confirmed.
One of our team members arrived as scheduled on Saturday June 22, 2019 at 11:30 pm only to be told by the front desk people that "We have no room for you." They went on to tell her that the hotel is sold out / over sold and they would find her a room at another hotel. The front desk person took over an hour to report that there were no rooms available anywhere. At 1:30 am the front desk called one of our team members (who was fast asleep) asking to move a roll away cot into another team member's room. It was 2:30 am before everyone was settled in. Staying up late dealing with this had an adverse effect on our entire team the next day when we were all scheduled to work on the build-out of our booth at the conference exhibit hall expo center just down the street.
Our team tried the hotel buffet breakfast two mornings and both times the food was over cooked. One morning half of the buffet was unavailable because the hotel ran out of the small flame heaters that keep the food warm!
Just across the street from the hotel there is a clear problem with homelessness. If your window looks out towards the front of the hotel as mine did then you'll have a view of nefarious goings on throughout the day. If you walk from the hotel to any location then you'll likely feel like you've run the gauntlet (especially at night).
Date published: 2019-07-05
