Rated 5 out of
5
by
AnandhanR from
Best hotel to stay
Compare to other hotels in Saudi Aloftnis the best. But the decking counter is very small and some time one person is attending all the customer and it takes lot of time. Hotel team needs to take care this issue.
Date published: 2018-11-09
Rated 4 out of
5
by
ManafM from
Wonderful stay at Aloft - Riyadh
The rooms size is great, the staf were friendly, room’s dictation is nice, great location .
Date published: 2018-09-26
Rated 5 out of
5
by
Fahad from
Brilliant
I like the location of the hotel , it’s close to everything
Date published: 2018-09-10
Rated 2 out of
5
by
Manoman15 from
This hotel does not recognize SPG members
I have stayed at Aloft Riyadh multiple times and even though I am a Platinum Preferred Guest, I have never been given any benefits accompanying my status. The reason I have been given is that mostly Platinum members stay at this hotel. The internet speed at this hotel is atrocious. You will never be upgraded to a standard suite even though multiple are empty at all times. The apathy of the staff at the reception is so great that you can do nothing but be amused.
Date published: 2018-07-30
Rated 1 out of
5
by
mohit2018 from
Frequent traveller avoid at all cost
I have been a regular guest for past 3 months and have previously given feedback about some of the good staff here. But the frequent hassle over service is too much to ignore. Everytime the check-in is a hassle. You keep thinking it will become better with more visits, but it won't. The reason frequent traveller should avoid this hotel are:
1. NO RECOGNITION for SPG program.
2. You always get small size room as first allotment (yes, the rooms are different sizes), no matter how frequent you visit.
3. Your stay preferences are never updated. Which means you have to keep reminding and requesting them for your preference.
4. Room service is poor. Plus hotel hesitate to keep extra bottles (which they were doing in my previous visits) in the room since it is a "cost" (as quoted by the front desk staff).
5. Housekeeping will never remember how you want you room to be done. So you have to tell the same thing to every housekeeping staff who comes to clean your room.
6. Internet is excruciatingly slow on many occasions.
Bottomline, if you are a frequent traveller and decide to stay here, remember to keep repeating the same request to multiple staff multiple times.
Few staffs at the hotel are good, but the deficiencies you will notice with your frequent stay is too much to ignore.
P.S. On bringing this to the notice of Mr. Sayyed (night duty manager), he assured that he will ensure everything will be taken care of. But after waiting for a bottle of water of bottle for 20 mins, when I went to meet him at reception, I was informed that he has gone for his break and will not be available for next 30 mins. This was 1:30 a.m., 85 mins after I arrived at the hotel and got my room (yes, check-in and getting a decent room is a hassle)
Date published: 2018-07-28
Rated 3 out of
5
by
Anup0307 from
bad experience at check out
had an ok stay at this property on 9th July 2018, however the experience at the check out was horrible. the block of 800 SAR still not released even after few followup calls to the hotel. I am living in khobar and will probably have to go back to the property to get my money back.
BAD EXPERIENCE.
Date published: 2018-07-12
Rated 3 out of
5
by
mohit2018 from
Excellent staff
You have another gem in your restaurant staff by the name Nazeer. He ensures that everything I need in my breakfast is at my table without even asking twice.
But some of your other staffs really need to improve in terms of service delivery, especially responsiveness when calling from room to reception (many times no one even picks up the phone).
Date published: 2018-07-09
Rated 4 out of
5
by
Ofaisal from
Great core experience, rough around the edges
This hotel has a very refreshing lobby. Room was good, the one thing that stood out was how comfortable the bed was... you have to try it to know what I'm talking about!
I also liked the room service through whatsapp, ordered dinner pretty seamlessly, the person on the other side taking my orders was pretty quick to respond, but his English was so poor that it left me wondering what he was trying to say at one occasion, not sure if it would've been better if I chatted in Arabic.
On the downside, the hotel HEAVILY marketed keyless entry to the room -- using your phone and SPG app (electronic key), but when I asked for the electronic key I had to wait a little longer until the person who knew how to "program" the electronic key came from the back office, and took us 2 trials of opening and closing the app on my mobile to get that electronic key... then he proceeded to give me regular physical keys as well! I asked him why would I need them, he said that the electronic key only works with the room lock, but not the elevator, which was weird because their ads literally urge you to dump old fashioned physical keys all together! This experience with electronic key hit rock bottom when I proceeded to open my room with the electronic key, which took me about 30 seconds of fidgeting with the app and lock until it somehow decided to open up. I just used the physical key from that point on.
In addition to that, I've found the tight entrance to the underground parking nerve wrecking to maneuver, you can see the telltale sign of cars that hit the curb going in.
The last part that I didn't like about the service was at check-out, the receptionist proceeded to charge me before giving me an invoice, I knew the room rate and what I had ordered for in room service, but it is unprofessional, and I still had to ask for my invoice after I made the payment -- professionally he should have had handed me the invoice to check that all charges are correct, and then hand me a folded invoice instantly upon payment.
I still gave my experience a 4 out of 5 stars because that despite all these nuances the value for money, in-room experience and comfort were actually great!
Date published: 2018-07-05
