https://www.marriott.com/hotels/maps/travel/satdt-san-antonio-marriott-riverwalk/?directPageRequest=true

29.4226 -98.4845

Reviews

San Antonio Marriott Riverwalk is rated 4.4 out of 5 by 1693.

Rated 5 out of 5 by MrB from Great Hotel I felt like VIP at this hotel. Excellent service from the time you get out of the car coming to the time you get in the car leaving.

Date published: 2019-12-04

Rated 4 out of 5 by Cp7643 from Enjoyed staying It was great to be so close to the convention center and still feel a part of the activities provided by the conference. I loved that I could walk out the back door and in 3-4 blocks see the Alamo or walk across the street and walk along the river. Yet, my room was pretty quiet so I could prepare for my meetings and the conference.

Date published: 2019-12-03

Rated 5 out of 5 by Anonymous from Great Location, wonderful staff and hotel Great service, very clean, 5 of 5 stars.

Date published: 2019-12-02

Rated 4 out of 5 by Anonymous from Anniversary stay Ask for riverwalk coupons for free stuff upon checking in

Date published: 2019-11-30

Rated 1 out of 5 by DisappointedMember19 from Riverwalk Marriott was a mistake! I would not come back to this hotel due to several reasons and would not recommend this Marriott to anyone. First off, the rooms although seemingly a bit renovated didn't give a feel of a proper hotel but of a cheap inn. The bedding was so poor both my and spouse and I had sore backs the next morning. Bathroom was as tiny as possible and poorly done. Overall very expensive hotel with feel of a cheap inn rooms. Second, at least three staff members were not trained to be pleasant with the hotel guests. The waiter at the breakfast place wasn't present and they asked us to go find a table ourselves. As we were walking towards the window table, a waitress yelled at us and all other guests started to look at us making us feel uncomfortable as if we had done something wrong. I just brought my family for breakfast from our room and were mistreated by the waitress. Then the person at the omelette station was extremely rude to my kids and treated us with an attitude. Not a friendly staff for sure. Then before the checkout, around 10 am, I went to the front desk to request a late checkout at 12.30. The person at the Elite check-in desk seemed like a manager and I politely requested him. He asked me to hand him the keys and said let me look. Then he said it sounds like you are telling us rather than requesting for a late checkout and that he said very rudely. It was only for about an hour extension and with young kids if they had asked for more money I would have paid for it but why treat hotel guests rudely. Finally, at the time of checkout I requested valet to bring my car. They brought the vehicle up and never handed me the key fob. I gave them their tips and drove away returning to Houston. The car kept running only because my wife had a spare key in her bag and we didn't realize the key fob I gave valet was never returned. After half an hour we stopped over and I looked for the key it was no where to be found. The valet had never tried to reach even when they had figured out they had my key. When I called them they confirmed they had the key. Nor the valet or the hotel staff had tried to email or call when they have my info in the call when they have my info in the system. I'm a Marriott rewards member for several years. The valet person said they can't do anything without talking to the manager. The manager called half an hour later only because I had called first. Said will overnight but has not showed up yet.

Date published: 2019-11-30

Rated 5 out of 5 by Anonymous from Beautiful Beautiful staff and great view. Loved the pool and area valet people are nice. The pool was great and it’s close to everything

Date published: 2019-11-29

Rated 5 out of 5 by Bryan from Business Stay I had an enjoyable stay! The fitness center was great! The staff was accommodating and the hotel was modern and very clean. Highly recommend staying here. It's close to everything San Antonio offers.

Date published: 2019-11-26

Rated 4 out of 5 by Jeanette from Convenient to convention center While it seemed odd to find a hotel in downtown San Antonio without a complimentary shuttle service, the place was very convenient once we got situated.

Date published: 2019-11-25

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