WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking. We encourage mobile check in.

Furniture in public areas is arranged according to the new social distancing standards. There is healthy distance signage in all areas of the hotel. Acrylic shields were placed to ensure protection between guests and hotel staff at all service points.

For more information about cleanliness protocols please contact: hma.grecepcion@grupodiestra.com

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

All bedding including duvet, pillowcases and sheets will be changed and disinfected prior to the entry of a new guest.
Non-essential high-touch items such as magazines, books, etc. will be reduced or eliminated.
At the departure of each guest, a disinfection with a nebulizer will be carried out.
Room doors will be sealed to indicate to guests that their room has not been accessed since it was thoroughly cleaned with specialty products in all areas

The Room Supervisor should know the status of your empty dirty rooms for the day at the close of her shift.

IMPORTANT: After placing the "Disinfected Room Guarantee" seal, no one can enter the room, except guest).

Contact email to ask more information about cleanliness protocols: hma.amallaves@grupodiestra.com

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Pool: Open from 8:00 AM to 6:00 PM.
Fitness Center: Open 6:00 AM to 10:00 PM, masks required at all times.
All lounge chairs in the pool areas were reorganized according to the new social distancing standards.
Shuttle: Operating on Normal Schedule
Lounges: Open, masks required for entry.

Washing and disinfecting procedures for saunas, steam rooms and showers after each use.
Disinfection of equipment and furniture in Fitness Center and Spa after each use.
Disinfection of areas and high-touch points in gyms, swimming pools and spas.
All services and amenities are available.

Condimento Restaurant schedules:
Monday to Friday 06: 00 a 22:00 hrs
Sat and Sun 07:00 a.m. to 10:00 p.m.
Capacity 30% equivalent to 54 diners.

Great Room Bar Hours:
Mon-Sun 10: 00 a 22:00 hrs.
30% capacity equivalent to 17 diners.

Great Room Terrace:
30% capacity equivalent to 14 people.

Temperature taken at the entrance of our consumption centers.
Use of menus with QR codes and disposable menus.
Constant hand washing by the staff of our consumption centers every 20 minutes.
Daily disinfection in all our food and beverage areas.
Use of face masks and masks by all hotel staff.

For more information about F&G please contact: hma.gayb@grupodiestra.com

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast is provide as a Marriott Bonvoy benefit only to Platinum Titanium and Ambassador Member
• Lounge Access: As a benefit we provide the access to the lounge to: Platinum Titanium and Ambassador Member
• Welcome Gift: *As a Gold Status we provide 500 Points per stay
  • *Snak and Drink choice as a welcome amenity for Platinum Titanium and Ambassador Members
• Late Check-Out: Gold member at 14:00 hrs
  • Platinum Titanium and Ambassador Members at 16:00 hrs
  • Only for Ambassador members applies ""your24hrs"" requested their Ambassador concierge
• Mobile Check-In/Check-Out: For All Members
• Mobile Key: The mobile Set up is in process
• Mobile Dining: At your service department is able to confirm and process the dining request using the GXP platform during the stay or even before our guest arrive to the property.
• Mobile Guest Requests: We attempt all the Guest request thru the GXP platform using the chat option or cases.