For appointments you can contact our AWAY Spa reservations team who will be able to guide you to the right choice. To ensure your preferred time and service is available, advanced appointments are required for all treatments and access to the WET area. All AWAY ® Spa treatments will need to be guaranteed with a credit card.

Please allow sufficient time before your treatment to check-in by the Spa reception. You can complete your AWAY ® Spa Experience Form online, the link can be found in your confirmation email. If you haven’t filled it out before your arrival, you will be handed out the consultation form to fill out during your check-in. We recommend you arrive at least 15 minutes in advance of your treatment so that you can change, relax and be ready for your treatment. Please be advised that late arrivals will result in a reduction of treatment time. AWAY ® Spa will provide luxurious towels, robes and slippers and any amenities required for use during your spa visit.

Our FIT fitness space is equipped with Technogym cardiovascular and strength machines as well as free weights. Personal trainers are on hand by appointment to help you meet specific goals or assistance with questions you might have on your fuel-changing fitness routine.

WET DECK – rooftop: length 21.80m, width 3.13m, depth 1.10m

WET – Away Spa: length 11.50m, width 3.13m, depth 1.10m

Fire Bath – Away Spa: length 2.19m, width 1.14m, depth 80cm

Ice bath – Away Spa: diameter 1.13m, depth 1m

Whirlpool – Away Spa: 3.80m width, 1.40m depth 

All lost property found on the premises should be handed in at AWAY Spa welcome desk. Items will be stored for 4 months, if they are not collected within this time they will be donated to local charity partners. Liquids, undergarments and hair brushes are kept for 24 hours only. AWAY Spa accepts no responsibility for loss of valuables and jewellery at any time on the spa premises. Please contact our team directly via our contact page to let them know about a lost item so that they can help.

If you are a guest staying in the hotel, the duration of the access to the AWAY Spa & WET area is a maximum of 1.5 hours and we ask that you reserve this prior to your visit to the AWAY Spa.

Access to AWAY® Spa, including the changing facilities, WET area and FIT® are restricted to guests over the age of 16. 

KIDS hours: every day between 9and 11AM, accompanied by an adult.  

A 100% fee will be charged for any treatment not cancelled at least 24 hours prior to your scheduled time. Late arrival will also shorten your treatment time. 

Our AWAY® Spa environment is one of relaxation and escape. We ask that all guests please respect other guests’ right to privacy and serenity. In light of this, AWAY® Spa is a phone, camera and smoke-free zone.

What a lucky loved one you have. A gift voucher makes the ideal gift for someone special - even if we do say so ourselves. You’re welcome to contact the AWAY Spa reservations team via our contact page for details on how to arrange your gift.

Unfortunately our Spa is not wheelchair accessible. This is also something we’re not happy about and working to change as soon as possible.