WHAT TO EXPECT

Aloft Bengaluru Cessna Business Park has implemented changes in every single department with regards to our guests as well as staff. A few key changes that we have brought about are:

Front of the House:

• Divisions made in the lobby as well as seating equipment (sofas / couches) to ensure social distancing.
• "Namaste"- will be adopted as a standardized greeting for all guests at every touchpoint to maintain social distancing.
• Associates will be mandatorily wearing face masks and gloves at all times on the floor.
• Hand sanitization stations will be available for guests at various points, 70% alcohol liquid based sanitizer will be used for hand sanitization.
• Temperature checks will be done for all guests and a guest will be provided with a face mask, if they are not wearing one.
• In order to maintain social distancing, front desk will have a protective shield.
• To minimize contact, all guests will be encouraged to use mobile check-in and check-out and also use mobile keys along with online payments.
• All guest stationary will be sanitized after every single use.
• Guest elevators will operate a maximum capacity of 4 guests per elevator with aesthetic markings on the floor to indicate standing positions.

Guest Rooms:

• Our hotels will use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
• All guest rooms will be held for 24hrs post check out before releasing it to another guest.
• Guestrooms will be equipped with disinfecting wipes and sanitizers while dry amenities will be available on-request.
• Rooms will be equipped with QR codes leading to the digital menus to limit contact.
• The order taker will check with the guest if they would like the server to enter the guest room with the trolley or would they prefer a contactless delivery.

Besides these, there have been a lot more changes brought about in guest transportation, events and catering and even back of the house.

NEW NORMAL AT ALOFT

• Usage of PPE all the time in public areas.
• Refilling of hand sanitizers in public areas (front and back of the house) on a periodic basis.
• Disinfection of all touch points in front and back of the house, only by approved chemicals.
• While disinfecting, always practice social distancing and use PPE.
• Gym equipment disinfection is critical as it is done by approved chemicals only, whilst maintaining social distancing.
• Guest rooms cleaning to be done only when the guest is not present and by usage of complete PPE.
• Arrival rooms are equipped with extra amenities like masks, gloves and a personal pocket sanitizer. Extra amenities are placed in guest rooms prior to arrival to minimize guest requests and contact.
• In case of any guest request, usage of PPE is mandatory, along with social distancing with guests.
• Guest laundry is handled with proper PPE, and sanitizer usage is mandatory after each and every room laundry is processed.
• Laundry machines sanitization to be done on periodic basis.
• Designated trolleys for fresh and soiled linen.
• Linen segregation to be done only with proper PPE.
• Only authorized talent are allowed to enter inside linen chute room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open, face masks required at all times.
• Restaurant & Bar: Open, face masks required for entry.

Restaurants & Bars:

• All tables will be sanitized and maintain a minimum distance of 6 feet.
• If needed, restaurant will increase meal operating hours to accommodate guests.
• Digital menus will be made available wherever applicable.
• Hand sanitizers will be placed at vantage visible points in the outlets.
• All associates will be in PPE and ensure proper replacement of face masks and gloves at regular stipulated intervals.
• All guests informed of advance reservations in cases of dine-in and waiting for tables is discouraged to avoid over-crowding.
• Large group bookings discouraged, with a maximum seating per table limited to 4 people.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Yes - In Room
• Late Check-Out: Subject to availability
• Mobile Check-In/Check-Out: Active
• Mobile Key: Active
• Mobile Dining: Active
• Mobile Guest Requests: Active