WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

• Touchless Hand Sanitizer Stations located throughout public spaces.
• Pre-packaged food and drink offered in 601 N. Market and Café, including house made salads, wraps, sweets, and snacks prepared using hand/face/body PPE.
• Removal of nonessential items such as magazines, marketing cards, and stationary.
• Mobile technology such as check in and mobile requests for additional services for less contact.

• Ecolab and CDC approved cleaning products used by all departments certified to kill coronavirus.
• Sanitized Guestroom Areas: Room Attendants provide signature of completion.
• Guestroom door, both sides, handle, latch, peephole, Connecting doors, handles, Light switches, thermostat, TV remote control, telephones, DND sign, Closet door, iron, ironing board, hangers, safe, luggage rack, Window sills, window, curtain rods, Headboard, nightstand, inside drawers, bibles, knobs, handles, Refrigerator, coffee maker, ice bucket and lid, Desktop, lamps/buttons/switches, clock, compendium, inside desk drawers, Desk chair including arms and height adjustment, End tables, coffee tables and picture frames, Sofa beds stripped and made up, Remove all linens including on unused beds in rooms with two beds.
• Pillows: change pillowcases and pillow protectors, Mattress pads.
• Place remote controls in a remote control cover
• Remove extra roll of TP and box of facial tissue

Every guest room is thoroughly cleaned and disinfected prior to your arrival. Daily housekeeping service is available upon request at check-in.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Fitness Center & Pool: Open
601 N. Market and Café: Open Daily: 6:00am-10:00pm. Coffee Service: Open
Shuttle: Operating based on availability
Hotel Bar: Open Daily 11:00am-11:00pm
Park At Westin: Open for General use for lounging outdoors, unless space is hosting private event

*** Club Lounge: Hotel has changed Club Lounge Hours of Operation effective immediately:

Executive Club Lounge Overview & Hours of Operation:
The Westin Chicago North Shore Executive Lounge is located on 16th floor with beautiful views of the Potawatomi Forest Preserve, and Downtown Chicago. Open 6:30am-11pm 7 days a week for non-alcoholic beverages, snacks, and access to a new state of the art Starbucks automated machine.

General Staff Attended Hours:
Monday - Thursday 6:30am to 10:00pm
Friday 6:30am to 12:00pm
Sunday 5:00pm to 10:00pm

Food Service Hours:
Monday - Friday Mornings
6am-10am
Continental Breakfast, including 2 hot items

Sunday - Thursday Evenings
5:00pm to 9:00pm
Hot and Cold Appetizers served until 7pm
Drinks* (Beer/Wine/Spirits) until 9pm

 Restaurant offerings on Hotel complex:

• Saranello's (Open Daily for Breakfast, Lunch, and Dinner)
• SPEARS (Open Wed.-Sun.)
• Cooper's Hawk (Open Daily Lunch and Dinner)
• Subway
• Dunkin' Donuts

30+ Restaurants also available within a 2 mile radius.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Yes, points.
• Late Check-Out: Yes.
• Mobile Check-In/Check-Out: Yes.
• Mobile Guest Requests: Yes.

Meeting Space capacity flexible based on the Social Distance needed. If you have any questions, please contact our Sales team at 847-777-6500, ext. 6560.

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