WHAT TO EXPECT

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and banquets in compliance with local and government mandates. Partitions installed at front desks and food & beverage service lines. Disinfectant gel provided throughout the hotel. The use of face mask is mandatory for all guests and employees.

Mobile check-in and key together with other service requests available through the Marriott Bonvoy™ mobile app.

MARRIOTT BONVOY APP

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, lobby, restaurant and bar, gym, and provide more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. As per local law, guests are also obliged to wear personal face coverings. Face masks are free of charge to the guests, and could be provided upon request.
• Room Amenities: We have replaced all paper stationary and in-room collaterals with a QR code information that could be shown on TV in order to minimize risks. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We provide daily housekeeping cleaning services and also provide a few amenities set on request.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• KAHUNA Restaurant: Open daily from 7 AM - 11 PM, limited capacity of 49 people for indoor area and 28 people for al fresco / outdoor area.
• Splash Rooftop Infinity Pool: Open from 7 AM - 7 PM, social distancing and face masks required at all times for guests who lounge by the poolside.
• Re:charge gym: Open 24/7, maximum capacity of 4 people and face masks required at all times.
• W XYZ® Bar: Open from 12 PM - 7 PM, last order at 6:30 PM, social distancing required, limited capacity of 20 people.
• Re:fuel by Aloft: Open 24/7, maximum seating capacity of 4 people, social distancing and face masks required at all times.

Breakfast, lunch and dinner is served at our KAHUNA restaurant. Re:fuel by Aloft and W XYZ® Bar are also open offering choices of snacks and drinks. All of our outlets and banquet spaces have been adapted to comply with the local law and are limited to 50% of total capacity and 1.5 meter between tables. We do not offer a breakfast buffet, but we offer options of set menu and also a la carte menu instead. We also have replaced all paper menus with QR code information in order to minimize risks.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Yes, we serve breakfast for Marriott Bonvoy Platinum members and above as their benefit.
• Lounge Access: Not Available.
• Welcome Gift: Yes, bonus points for Marriott Bonvoy Platinum members and above.
• Late Check-Out: Available.
• Mobile Check-In/Check-Out: Available.
• Mobile Key: Available.
• Mobile Dining: Not Available.
• Mobile Guest Requests: Available.

Our live music performance featuring emerging artists will be limited up to 25 people in an event. Social distancing and face masks are required upon entry & during the event. Exception of uncovering the face masks only applies when consuming meals and/or drinks.

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.

For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Qualifications for International tourists traveling to Bali: Foreign travelers from 19 pre-selected countries are allowed to travel into Bali with the following provisions: 

1. Provide full-dose vaccination certificate at least 14 days before departure to Bali with your application
2. Provide proof of negative RT-PCR test results within 72 hours before arrival 
3. Fulfill all administrative prerequisites such as visa or other entry permits as well as proof of booking and payment for accommodation including quarantine accommodation while in Indonesia
4. Provide proof of health insurance with a minimum coverage value of USD100,000 which includes coverage for Covid-19
5. Requirement to undergo a mandatory 4 days 3 nights quarantine at selected hotels predetermined by the Indonesian government at your own expense 

Click Latest Travel Regulations to enter Bali for detailed information

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

• Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
• Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.