WHAT TO EXPECT

Greetings upon arrival use 15"/6" greetings to maintain appropriate social distancing. Avoid shake hands.
Reception counter with Barrier to provide social distancing with guest during check in process. Contactless transaction is available.

Floor markers to indicate proper spacing at reception, restaurant, elevator.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, restaurant and gym as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face mask, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: We have replaced all paper stationary, In Room Dining menus with a QR code information in order to minimize risks. Disinfectant wipes are available in the room for every arriving guest.
• Face Masks: Available at reception upon guest's request.
• Guest Room: Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:

• Gym: Open 24 hours, face mask required at all times. Occupancy limit applied, hand sanitizer provided.
• Tebu Merah restaurant and pool bar: Open, face mask is required at all times except during having meals
• Room service: Open as per schedule, orders delivered right to your door or as per guest's request

Breakfast, lunch and dinner is served at our Tebu Merah restaurant. The pool bar is also open for snacks and refreshments. All of our venues and banquet spaces have been adapted to comply with the local law and are limited to 50% of total capacity and 1m between tables. We do not offer a breakfast buffet, but will offer an a la carte menu instead. We also have replaced all paper menus with QR code information at each venue in order to minimize risks.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.

For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Qualifications for International tourists traveling to Bali: Foreign travelers from 19 pre-selected countries are allowed to travel into Bali with the following provisions:

1. Provide full-dose vaccination certificate at least 14 days before departure to Bali with your application
2. Provide proof of negative RT-PCR test results within 72 hours before arrival
3. Fulfill all administrative prerequisites such as visa or other entry permits as well as proof of booking and payment for accommodation including quarantine accommodation while in Indonesia
4. Provide proof of health insurance with a minimum coverage value of USD100,000 which includes coverage for Covid-19
5. Requirement to undergo a mandatory 4 days 3 nights quarantine at selected hotels predetermined by the Indonesian government at your own expense

Click Latest Travel Regulations to enter Bali for detailed information.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

• Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
• Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.