NAVIGATE YOUR STAY

The hotel is equipped with social distancing signage throughout the public spaces.

Floor signage is placed in Beverage & Food service lines as well as Front Desk.

Mobile check-in and key, and service requests are available via the Marriott Bonvoy mobile app.

Valet parking is available as well as a self-parking option.

Fitness Center is available 24/7 and machines are appropriately social distance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning:
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more sanitizing stations.

Personal Protective Equipment (PPE):
Ambassadors will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Following the local guidelines, all guests must wear personal face coverings.

Electrostatic Spraying:
We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
In-room coffee makers are available in each guest room and are sanitized after each guest departure. Disinfectant wipes and disposable masks are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected before your arrival. While guests are staying with us, they will notice an enhanced focus on cleaning throughout our property as part of our commitment to clean to guest health as well as the health of our ambassadors.

Daily housekeeping service is still available unless you choose otherwise to minimize any guest and ambassador contact. If you would like the service, simply let us know what time you will be departing for the day, and we will be happy to clean your guest room.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Fitness Center
24-hours access with guest key. Face masks and social distancing are encouraged.

The Spa at Renaissance
Open, reservation is required.

Outdoor Pools
Open regular hours.

Lava Land Kids Club
Open, 50% capacity, reservation is required.

We have modified the service and seating standards across our Restaurants and Bars. Digital menus are available via QR codes in all areas. We strongly recommend advanced booking, use of contactless payments, or credit/debit card payments. No shared equipment for the buffet counter and all food will be served by culinary ambassadors and sneeze guards are in place. Guests are not allowed to serve themselves.

Backstage
Our Hotel's all day dining restaurant is open for breakfast, lunch and dinner.

Atomic 17
Poolside bar featuring a Vespa gelato cart, signature gin cart and food offering with a Renaissance twist. Main Pool opens from 7am morning until late.

R bar
Focusing on creative cocktails, intriguing high tea and indigenous single origin coffee. Opens from 09:00 AM to 11:00 PM daily.

In-Room Dining
Room service orders will be delivered at door step to minimize contact.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available for Platinum members and above as selection in Elite welcome gift.
• Welcome Gift: Available for Platinum members and above.
• Late Check-Out: Subject to availability for Silver members.
  • Gold members can check out up until 02:00 PM.
  • Platinum members and above can check out until 04:00 PM.
• Mobile Check-In/Check-Out: Available for all tiers.
• Mobile Key: Available for all tiers.
• Mobile Dining: QR code menu is available in all dining venues.
• Mobile Guest Requests: Connect with us via the app to request items you would like to be delivered to the guest room. Available for all tiers.

Our grand ballroom, Main Stage, will be ready within the second semester of 2022.

Function spaces are properly ventilated during the setup.

Event setup to take into account the new social distancing measures, minimum 1-meter distance between guests/tables:

• Round tables: maximum 4 guests per table
• Classroom: 1 pax per table
• Theatre style: minimum 1-meter between chairs; sideways and front way
• U-shape: 1-meter between guests and encouraged over boardroom setup
• Boardroom: 1-meter between guests and not face to face (alternative seats)

For Lunch/Dinner:

• A safe distance of more than 1-meter is to be kept between stations to reduce the risk
• A clear flow of entry and exit to a buffet line
• Individually served dishes
• Stationary dishes on a buffet to be served by associates only
• No high-risk perishable food to be displayed for more than 2 hours
• Beverages should be served to the guest; self-service is discouraged
• To keep the hygiene, sanitized tableware will be provided within 15 minutes before the meal is served, instead of being provided on the dining table in advance.