Ideally situated near the historic Ponte Vecchio, this legendary retreat is deeply woven into the cultural and artistic fabric of Florence. With 171 exquisitely designed rooms and suites—many featuring private balconies and terraces—The Excelsior offers a refined sanctuary where heritage meets contemporary sophistication.Elevating the city’s social and culinary scene, COSIMO, the hotel’s rooftop bar and restaurant, invites guests to indulge in crafted cuisine and signature cocktails while taking in breathtaking 360° views of Florence’s storied landmarks and rolling Tuscan hills. Whether seeking intimate moments of reflection or vibrant gatherings, The Excelsior is where history, artistry, and modern luxury converge to create unforgettable experiences.
Bold in taste with a refined vibe, Cosimo Rooftop Restaurant overlooks Florence with 360° views and stunning sunsets. Traditional tuscan flavours meet contemporary creativity, making it the city’s newest go-to place for memorable dining experiences.
High above Florence, Cosimo Rooftop Bar is a chic destination for elevated mixology. Aperitivo on the terraces is a timeless ritual, with signature cocktails made from seasonal ingredients that honor the women of the Medici family.
Whether you're unwinding after a day of exploring Florence's historic sites or enjoying a pre-dinner aperitivo, the Florentine Donatello Bar provides an inviting atmosphere with impeccable service, making every visit a memorable experience.
Florence, the capital of Tuscany and the jewel of the Italian Renaissance, is the most popular city of the region. The city can be described as an 'open air museum' and is recognized worldwide as among the top cities for art and architecture, with its many historic buildings, monuments, and rich museums.
From Carolina Bonaparte to the Luxury Collection brand
A wealth of historical memories (seven centuries of Florentine history) is associated with the area on which stands the building that is now home to one of the most iconic Luxury Collection hotels, The Excelsior, Florence.
A new icon in the city for memorable aperitifs, exceptional dining experiences, and signature mixology.
The perfect setting to admire the city's magic, whether sipping crafted cocktails or indulging in a local Tuscan wine, suspended between romance and wonder.
Gift an unforgettable epicurean experience inspired by the Medici era. The ideal gift to enjoy a refined Tuscan culinary experience with the best view of Florence.
Discover our curated selection of luxury gifts and share memorable moments with your loved ones. Choose from a stay in our exclusive accommodations, epicurean experiences, or immersive journeys into Tuscan tradition.
A wedding with a difference, offering exclusive settings and outstanding service. all to ensure that you get all that you wish for on your Big Day. The Excelsior, Florence brings you beauty, luxury and experience, allowing you to relax, enjoy and savour every moment of this important day. The Wedding of your Dreams is just one step away.
Frequently Asked Questions
What time is the check-in and check-out time?
Check-in is at 3pm and check-out is at 12pm.
What are the documents required at check in?
As local legal obligation, all guests, including children, must be present at check-in and show their government-issued photo ID document (EU citizens) or passport (non-EU citizens).
Do you accommodate early check-in/late check-out?
We can only guarantee early check-ins for rooms reserved the prior night at the full rate. We will do our best to accommodate late checkout requests, subject to availability. A charge of 50% of the room rate will be applied for checkouts up to 8pm.
What is the Florence city tax?
For 5 star properties, the city tax is € 8.00 per person per night for a maximum of 7 nights in a row. Children up to twelve years old and people who care for patients admitted to local hospitals are exempted from the city tax. For more details, please contact our concierge.
What is the hotel voltage?
Hotel voltage is 220 V. Please make sure to check the voltage of your equipment before usage.
Do you provide adaptors or converters?
Our concierge will provide guests with adapters but no converters are available.
Do you have safe deposit boxes?
For your convenience there is an electronic safe box in all rooms, with a person digit code. Safe deposit box is at your disposal also at front desk.
Do you have a business center?
We have a Computer Station in the lobby available 24 hours a day, 7 days a week. Otherwise, for more privacy the business center at your sister property The St. Regis Florence, located just in front of us, is at your complete disposal 24 hours a day, 7 days a week.
What does Internet cost?
The entire hotel is equipped with complimentary WIFI access for all our guests.
Which payment methods does the Hotel accept?
We accept Credit Card. We accept payment in cash as well, but not for amounts greater than or equal to 2.000€ for Italian guests and 15.000€ for foreign guests.
Can I Pay For My Stay In My Own Currency?
Yes, your credit card must support Dynamic Currency Conversion. This service is available to Visa and Mastercard customers in USD, AUD, GBP, CAD, HKD, JPY and CHF.
Is it possible to smoke in the hotel?
Please note that smoking is not permitted in the common areas inside the hotel according to the Italian law.
Do you have hairdryer?
All rooms are equipped with hairdryers.
Do all your rooms have air conditioning?
All rooms are equipped with air conditioning.
Do you provide guest with boiler, coffee makers or iron boards?
In accordance with security safety and regulation, usage of boilers, coffee makers or irons is not permitted in the room. Please feel free to contact our room service and/or laundry department for any assistance.
Does your hotel provide cribs?
Cribs are complimentary for children up to 3 years and are provided upon request. Hotel provide blankets, bumpers, pillows upon signed waiver. Otherwise, guests are invited to bring their own.
How much will be charged for an extra person?
A third person is welcome in selected Premium Deluxe Rooms and suites with a daily supplement of 100€ for ages 4 and up. Only one extra person can be accommodated per guest room.
Are pets allowed and at what costs?
The hotel is delighted to welcome pets to the property. We permit one dog (18kg/ 40lbs) per room and provide the following amenities for their comfort: a dog bowl, bed, mat and a Pet Welcome Kit.
Are connecting rooms available?
Yes, we have connecting rooms available in select guest rooms with Arno River views and suites. They must be required by contacting the booking office.
Does the hotel provide parking and how much does it cost?
Hotel offers valet service at the garage close to the hotel. This will cost 35€, 45€ or 55€ per day depending on the size of the vehicle.
What is "Ztl"?
"Zona traffico limitato" stands for a limited traffic zone, in which The Excelsior, Florence is situated. Only public transport and authorized cars are permitted within the dedicated zone. For detailed information if you wish to arrive with your own car, please contact our concierge.
Another option is to park your car yourself which will be between 28€ - 48€ per day depending on the size of the vehicle.
What are the laundry service hours?
Laundry is available to all guest from Monday to Saturday: 8.00am to 9.00pm. Sunday: 08:30am to 09:00pm
Does your hotel have a fitness center/Spa/pool?
Our hotel is equipped with a Fitness Center with Technogym facilities accessible 24/7 with room key and complimentary to all guests.
Guests of The Excelsior are welcome to reserve the spa services and treatments available at the Spa Suite in collaboration with Myblend located at our sister hotel, The St. Regis Florence. Charges apply.
Opening hours Monday to Saturday: 10am – 6pm, Sunday 3pm – 8pm. Outside opening hours written requests may be sent directly to the Spa team.
What are the breakfast hours and costs?
Caminetto Room is open for breakfast daily from 07am to 11am.
Buffet Breakfast costs 50€ per person.
Continental Breakfast costs 30€ per person.
Light Breakfast costs 20€ per person.
How many dining possibilities does the hotel offer and what are the opening hours?
The Excelsior, Florence features a restaurant and two bars, where you can enjoy a meal between 12 PM and 11:00 PM. For more information, please visit our dining section.
included amenities ()
3 Restaurants
Meeting Space
Complimentary
On-Site Laundry
Complimentary Wi-Fi
Free for Marriott Bonvoy Members
Mobile Key
Valet Dry Cleaning
24 Hour Room Service
Room Service
Wake-Up Calls
Turndown Service
Concierge
Daily Housekeeping
Fitness
Open 24/7, with cardio, weights & skill tools. Designed to support every level of training.
The Excelsior, a Luxury Collection Hotel, Florence
Piazza Ognissanti 3, Florence, Italy, 50123
On-Property
Private Car Service
Limousine/Van Service
Nearby
Bus Station
Busitalia SITA Nord Autostazione
Piazzale Montelungo Florence Bus Station
Train Station
Santa Maria Novella Railway Station
Rifredi Railway Station
Check-in: 3:00 pm
Check-out: 12:00 pm
Minimum Age to Check In: 18
Smoke Free Property
Pets Welcome.
Pet waiver must be signed at check-in / Pets not allowed in public areas
Non-Refundable Pet Fee Per Stay: €100.00
Maximum Pet Weight: 18.0kgs
Maximum Number of Pets in Room: 1
Garage Excelsior 0.2 KM
Daily: €70.00
Accepts: Apple Pay, Cash, Credit Cards
Contactless mobile payments
24-hour Front Desk
Babysitting
Concierge desk service
Property has elevators
Languages spoken by staff:
Italian, English, French, German, Spanish
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +39 055-27151 . Click here to see accessible rooms types at this hotel.
Property has elevators
Main Entrance is Accessible
Meeting Spaces are Accessible
On-Site Restaurants are Accessible
Room and Suites Access through the Interior Corridor
Adjustable Height Hand-Held Shower Wand
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Electronic Room Key
Guest Room and Suites Doors Self-Closing
Lever Handles on Guest Room Doors
Room Windows Open
Secondary Locks on Room Windows
Toilet Seat at Wheelchair Height - Toilet for Disabled
Viewports in Guest Room and Suites Doors
The Green Key Certified
Electric car charging
The check-in time at The Excelsior, a Luxury Collection Hotel, Florence is 3:00 pm and the check-out time is 12:00 pm.
The pet policy at The Excelsior, a Luxury Collection Hotel, Florence is:
The parking options at The Excelsior, a Luxury Collection Hotel, Florence are:
The property amenities at The Excelsior, a Luxury Collection Hotel, Florence are:
Yes, The Excelsior, a Luxury Collection Hotel, Florence has in-room Wi-Fi available to hotel guests. Marriott Bonvoy members receive complimentary in-room Internet access when they book direct. Sign up for Marriott Bonvoy for free as you complete your The Excelsior, a Luxury Collection Hotel, Florence booking.
The closest airport near The Excelsior, a Luxury Collection Hotel, Florence is Florence Airport, Peretola (FLR). FLR is located approximately 7.0 KM from the hotel.
No, The Excelsior, a Luxury Collection Hotel, Florence does not have an airport shuttle to Florence Airport, Peretola.
Yes, The Excelsior, a Luxury Collection Hotel, Florence has electric vehicle charging stations (subject to availability).
