WHAT TO EXPECT

Belgium is in code YELLOW from 07-MAR-2022. Signage throughout our hotels to remind guests to maintain social distancing.
Face masks are OPTIONAL inside buildings, but still required on public transport and in hospitals.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. in Gent, guests are NOT REQUIRED to wear personal face coverings inside the hotel public spaces and outside in the city.

Room Amenities: Disinfectant wipes are available upon request
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide daily housekeeping cleaning service while you are away from your room, until 5pm. We will however only enter your room when you want us to. If you'd like to receive additional cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open, no masks required. Please reserve a time slot in advance at reception.
• M-Lounge: Not available in this hotel. Free breakfast is offered to Bonvoy Elite Members as alternative.
• Breakfast: A tasty buffet is waiting for you in MidTown Grill Restaurant. 
• Bars & Restaurants: Open as mentioned on the Dining Tab. 

• A Full American Buffet Breakfast is served in Midtown Grill Restaurant overlooking the river as normal. 
• Our on-site MidTown Grill restaurant is open for dinner on select days. Please find live availability on www.midtowngrillgent.com.
  
• On other days, we will be happy to serve you light dishes in the Poppi Coffee & Wine Lounge. We can also suggest some nice nearby restaurants for your dinner. There are plenty of options near the hotel.
• Take-away delivery options from a wide range of restaurants and cuisines are available 7/7, until 10 pm.
• A wide variety of hot and cold drinks is available from our M-shop.

This information may be changed by the government. Please follow the latest guidelines on https://www.info-coronavirus.be/en/travels/ 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast is available to all members and will be offered instead of Lounge access if this would be included for your membership level.
• Lounge Access: A Lounge is not available in this hotel and will be replaced by a free breakfast if this benefit is included for your membership level. Our M-Shop is at your disposal as well.
• Welcome Gift: Depending on the benefits included for your membership level, welcome points or a drink from our M-Shop will be offered.
• Late Check-Out: Free late check-out until 2 pm is possible, or longer depending on availability.
• Mobile Check-In/Check-Out: Full Mobile Check-In/Check-Out options are available at our hotel. Please note that in Belgium, it is required to sign the registration form and allow our staff to verify your passport information.
• Mobile Key: Mobile Key is available via the Bonvoy App.
• Mobile Dining: Please contact our friendly reception team for up-to-date information and possibilities.
• Mobile Guest Requests.We invite you to contact our team via the Bonvoy App. However, as we are on limited staffing levels, it may take a bit longer for us to respond than normal. Note that a team member will always be available by telephone 24/7. Just press the button for the reception on your room telephone or dial +32 9 233 93 93 from your mobile phone.