WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates. The use of face mask is mandatory for all guests and employees.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open 24 hours.
• I-spot: Open for daily usage.
• Swimming Pool: Open daily from 7am to 8pm

Please reach out to our associates in Front Office, or dial '0' should you need further clarification.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contact less payments or credit/debit card payments.

• The Eatery: Open daily from 6am until 11pm (order closed at 10.30pm). Weekend buffet dinner now is back on Friday and Saturday.
• In-room Dining: 6.30am to 12am (order closed at 11.30pm)

Please directly contact us at +603 5891 8888 or email eatery.puchong@fourpoints.com for more details or reservations.
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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Available, as per Standard.
• Late Check-Out: Available, as per Standard.
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: N/A
• Mobile Guest Requests: Available via Mobile Chat.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

• Social distancing measure of more than one meter which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts)
• Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests
• Single use cutlery, cups, water bottles/cans, function rooms linen-less table setup
• Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
• Food will be pre-boxed/pre-packed with no self-service buffets
• Staggered arrivals, departures and breaks. Queuing may be required
• Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.
• All of the precautions are subject to change with updated government guidance.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad