WHAT TO EXPECT

Communication With Guests

The rules of conduct for guests and guest-related infection prevention measures are communicated as follows:

• Notices and floor markings in the lobby entrance area
• Verbally by the reception staff
• Various notices on the open guest floors
• Information in the restaurant, in the outdoor area of the Shinto Bar & Lounge and in the meeting and conference area

Public Transport Routes and Facilities

• When moving on all traffic routes in the hotel, guests and staff wear mouth and nose covers, provided that there is direct contact with the guest. Appropriate notices point this out. Appropriate floor markings can thus be dispensed with.
• For the public guest toilets the distance regulation as well as a maximum number of 3 persons applies. A notice is available at each entrance. Public contact surfaces, such as doors, handrails, display on the lift etc., are disinfected or cleaned twice a day.

Reception, Administration

• The lobby revolving door for guests opens automatically, so that hand contact with the door is not necessary.
• Hand disinfectant dispensers are placed after the access doors, which the guests must use.
• Fruit or free water is no longer offered for self-service.
• Guests are advised by signs to wear a mouth-nose cover when entering the house. This does not apply to children up to their sixth birthday or in justified, individual cases of health problems.
• In order to avoid congestion at check-in, there will be markings indicating the distance of 1.5m. If the crowd is too big, an entrance control is carried out. Markings on the traffic routes are not used.
• Staff and guests are also protected from direct droplet infection by a plexiglass partition.
• For signing, each guest receives a cleaned pen, which is provided on a pad. After contact with objects used jointly with the guest, such as room cards, payment cards etc., the staff disinfects their hands. The guest contact area on the reception counter is disinfected several times a day.
• Reception staff do not alternately use telephones, keyboards and pens (coloured markers). When staff changes, the keyboard, mouse, telephones and table surface should be cleaned with disinfectant wipes before use.
• Frequently shared contact surfaces, such as door handles and printer displays, are cleaned several times a day.

Meetings

• Meetings are reduced to a necessary minimum and are cleaned in compliance with the distance of 1.5 m in well ventilated conference rooms.

Housekeeping

• The guest rooms are cleaned when there is no guest in the room. During the cleaning activities the staff wear a mouth-nose cover and disposable nitrile gloves.
• No disinfection measures are provided for in the cleaning schedule during the daily intermediate cleaning.
• During the intermediate and final cleaning the windows must be opened.
• During final cleaning (guest change) all contact surfaces such as bed, tables, fittings, chair backs, remote control, displays, light switches are additionally disinfected after cleaning. If the room is not reoccupied, disinfection measures are not carried out.
• Dirty laundry is to be handled with care. Bed linen is carefully wrapped in the bed sheet and placed in the laundry container.
• When changing rooms, disposable gloves, cloths and cloths must be changed or disinfected to effectively prevent the transmission of germs to other rooms.
• Hands and forearms must be thoroughly disinfected and the face washed before going to the break.
• Protective clothing, protective goggles and FFP 2 masks are kept ready for infection or suspected infection rooms. They are disposed of separately in sealed plastic bags.
• Bed linen is cleaned externally, kitchen linen in the in-house laundry. Great care is required when refilling laundry in laundry trolleys or in the washing machines. Avoid raising dust. Disposable nitrile gloves and mouth-nose protectors must be worn. The necessity of wearing safety goggles and FFP 2 mask when decanting dirty laundry will be decided before the opening.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

• Fitness Center: open every day from 06:00 to 23:00
• Saunas and pool are closed

• Shinto Bar & Lounge is open from 5 pm to 10 pm. There are drinks and a small snack menu
• Gourmet-Restaurant FALCO is back from the creative break from 18.08.2020 and is normally open in the evening from Tuesday to Saturday
• Restaurant Brühl is open for breakfast every day from 06:30 am to 10 am

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room. 

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Is possible
• Lounge Access: No lounge existing and available
• Welcome Gift: No extra Welcome Gift
• Late Check-Out: Due to availability and status late check out is granted
• Mobile Check-In/Check-Out: Is possible
• Mobile Key: Not existing today
• Mobile Dining: No mobile dining
• Mobile Guest Requests: Possible via GXP