WHAT TO EXPECT

Marriott International takes standards of hygiene and cleanliness very seriously and we are taking additional steps to ensure the safety of our guests and associates.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members are encourage to wear face mask and gloves based on the activities they are performing and based on direction by the local authorities. 
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
• Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you wish to receive housekeeping refresh service on alternate day, please let us know. We will be happy to make a schedule service according to your preferences.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Swimming Pool: Open from 7am - 8pm

WestinWORKOUT Fitness Centre:

• 24 hours for In-house guest
• Open from 6am - 10pm for WestinWORKOUT Gym Members

Heavenly Spa by Westin:

• Open from 9am - 9pm
• Reservation required
• Proper PPE wear by spa therapist during treatment such as face mask and hand gloves
• Guest is advice to take shower first before we proceed for the treatment

Beach: Open
Watersports : Open from 9am - 6pm
Westin Family Kids Club: Open from 9am - 7pm
Jacuzzi and Sauna: Open from 6am - 10pm

SEASONAL TASTES
For a safety measure, acrylic protection has been added to the buffet.

Buffet Breakfast : 7am-11am
Lunch : Closed
Dinner : 6pm to 10.30pm

TIDE
Open daily form 12noon to 10.30 pm

SPLASH
Open daily from 10am to 8pm

BREEZE LOUNGE
Open daily from 10:00am - 12midnight
Daily Live Band except on Mondays

IN ROOM DINING
Available daily 24 hours

• Outlet's capacity is adjusted according to social distancing guidelines
• Sanitizing stations are made available throughout the outlet
• Service utensils at the buffet are changed every 20 minutes
• Buffet surfaces are disinfected after each service

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Enjoy a gift of your choice, exclusively for our top Elite members. Benefits are Bonus Points, or F&B Amenity, or Daily Breakfast for 2.
• Late Check-Out: Based on availability.  Please call the front desk the morning of checkout and let them know your planned departure time. 

For the Health and Safety of our associates & guests, the following precautions may be in place during your event:

• Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests.
• Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.
• All meeting rooms to be sanitized each night by using electrostatic sprayer technology.
• Staggered arrivals, departures and breaks. Queuing may be required.
• Group lead contact details will be kept with our safety and security team for 21 days to support government contact tracing initiative.

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.

**All of the precautions are subject to change with updated government guidance.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad