WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Hand sanitizer stations are available in high-traffic areas.
• We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon checkout, your invoice will be available to view directly in the app.
• Luggage assistance is available on request. Baggage disinfection is available for guests.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's commitment to clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced public space cleaning: we have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and stairwells as well as provided hand-sanitizing stations in high traffic areas.
• Electrostatic spraying: We will be using enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room amenities: Refrigerators are available and sanitized; Coffee and tea amenities are sealed.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services every day and while you are away from the room. You may decline housekeeping services up to 3 days - simply let our team know.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations.

Before you settle in, please update yourself about the services available in our hotel:

• Recharge Shop is available 24h - open from 9 am to 12am
• Gym - You will be able to work out whenever you want, as the gym is 24 hours open!
• ATM machines located in the hotel (lobby level) and exterior (left hand side of the hotel main door)

We have revised service across our Restaurant and Bars so check the website for the latest opening times. Digital menus are available in all areas. We strongly recommend advance-booking, use of contactless payments or credit/debit card payments.

• Citrus restaurant located on G1 floor:
  • breakfast - 6:30 am | 11:00 am
  • lunch - 12:30 pm | 3:00 pm
  • dinner - 6:30 pm | 11:00 pm
• Tapas & Tiles is open every day from 9.30 am to 1.00 am
• Executive Lounge located on the Lobby level:
  • snacks & soft drinks - 09:00 am | 00:00 pm
  • happy hour - 5:30 pm | 7:30 pm
• Room service available between 6.30 am and 11.30 pm for the last order
• Tapas & Tiles bar: open for drinks, cocktails and snacks, from 9:30 am to 1 am. Last call at 11:30pm.
• Paradiso bar: closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available in Citrus restaurant (a-la-carte menu and buffet service) and through room service (a-la-carte menu). Self-service buffet not available.
• Lounge Access: Executive lounge currently not available. Titanium/Ambassador will be offered a selection of snacks/beverage choices in our Citrus restaurant.
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per standard.
• Mobile Check-In/Check-Out: Available, ID to be presented at front desk on arrival.
• Mobile Dining: Not available through mobile app. Guests can order room service through AYS.
• Mobile Guest Requests: Available via mobile chat.