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  • WHAT TO EXPECT

Welcome to Aloft London Excel

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.


To learn more about Marriott Bonvoy member benefits, please refer to our Member Benefits chart.

 

  • Ultimate Reservation Guarantee: If we cannot honor your reservation for any reason, we guarantee that we will pay for you to stay nearby and compensate you for the inconvenience. Available for Silver Elite and above.

 

  • Bonus Points: Earn bonus points on eligible hotel purchases. Available for Silver Elite and above.

 

  • Late Checkout: Request complimentary Late Checkout and spend more time exploring the sites and relaxing. Based on Availability. Available for Silver Elite and above.

 

  • Elite Welcome Gift: Receive a special gift upon arrival at participating hotels. Gifts vary by brand and region. Available for Gold Elite and above.

 

  • Complimentary Enhanced Room Upgrade: Upgrade to the best available room for the entire length of stay. Available for Gold Elite and above. Platinum Elite and above can be upgraded to select Suites.

 

  • Guaranteed Lounge Access: No lounge available at this brand.

 

  • 48-Hour Guarantee: Book by 3 p.m., 48 hours prior to arrival, and we'll always have a room available to you. Available for Titanium Elite and above.

 

  • Your24: Ambassador Elite Members have the flexibility to choose their check-in and checkout times. 

Taking Care of You
Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocol

To respond to our already high standards around health and cleanliness, we have taken extra precautions to clean and sanitize your room before your arrival. We will continue to provide housekeeping services daily while you are away from the room. If you prefer not to get housekeeping services, please contact our Front Desk team.

Breakfast:

  • Monday - Friday served from Re:Fuel, 7am - 10am
  • Saturday - Sunday served from Docksider restaurant , 7am - 11am

Lunch:

  • Monday - Sunday served at Docksider, 12pm - 2:30pm

Dinner:

  • Monday - Sunday served at Docksider, 5:30pm - 10:30pm

In-Room Dining / Docksider delivers:

  • Served every day from 5:30pm - 10:30pm

WXYZ:

  • Monday to Sunday, Open 5pm - late

Refuel:

  • Open 24/7

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

Aloft London Excel