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The Wellesley Knightsbridge, a Luxury Collection Hotel, London

  • WHAT TO EXPECT

Welcome to The Wellesley Knightsbridge, a Luxury Collection Hotel, London

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

The Wellesley Team

  • Temperature checks will be conducted on a daily basis before entering the premises of the hotel, if high body temperatures are detected the affected team member will be sent home and will be required to follow official self-isolation guidance.
  • If unwell team members are required to stay home, and inform their HOD.
  • All team members will be required to wash their hands (or use hand sanitiser) every 20 minutes.
  • All team members will be required to wear PPE as appropriate.
  • The team will follow a policy of no physical contact and maintain physical distancing, wherever possible.

The Wellesley Guests

  • You will be asked to complete a pre-arrival health questionnaire and return it prior to arrival.
  • Your temperature will be taken at the hotel entrance. If your temperature is 37.8 degrees and above, regretfully, the stay will either have to be re-scheduled or cancelled where in that case you will receive your full deposit back.
  • Your luggage will be sanitised before entering the premises.
  • Due to social distancing valet parking will not be available however our doorman will be assisting you to park your car accordingly.
  • Please use your bedroom bathroom rather than public areas bathrooms.
  • Please wash/sanitise your hands when returning to your bedroom.
  • Cash will not be accepted, unless arranged by prior agreement.

Hotel

  • The highest food safety standards will continue to be maintained.
  • The Duty Manager is our designated individual who will be responsible for any COVID-19 related queries (guests & staff).

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • An electrostatic sprayer which will be used to sanitise all the floors & areas of the hotel to ensure additional safety.
  • We have removed non-essential items to minimise any contamination risk.
  • An amenity kit will be available upon request which includes sanitiser, wipes and face covering.
  • Physical distancing measures will be in place in all common areas.
  • Signage will be displayed in all common areas to reinforce social distancing.
  • Designated partitions have been installed on reception, concierge and reception desks.
  • Lift capacity will be limited to one person at each time, unless travelling together.
  • Enhanced cleaning in public areas with an increased frequency.
  • Hand sanitising stations will be provided at every key public area (front desk, bar, restaurant, toilets).
  • Housekeeping will be available upon request only, guests will be required to vacate the room in order to be properly ventilated prior to housekeeping entering.
  • Additional disinfection measures will be in place in highly used areas (Door knobs, TV Remote control, Crave units).

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Hotel Lobby: Open, masks required at all times.
  • Oval Restaurant: Open, reservation required.
  • Crystal Bar: Operating on Normal Schedule, social distancing required.
  • Cigar Lounge: Operating on Normal Schedule, social distancing required.
  • Terraces: Operating on Normal Schedule, social distancing required.
  • Jazz Lounge: Temporarily Closed

Food & Beverage

  • For walk in bookings, you will be required to give your contact details on arrival at the restaurant.
  • Before entering the premises you will be required to have your temperature checked. If your temperature is 37.8 degrees or above entry will be refused.
  • We have reduced the number of tables in the dining rooms and expanded our outdoor spaces and food offerings.
  • We have expanded dining hours during higher occupancy periods.
  • We will limit table linens and have established strict table/chair sanitation procedures between guest seating periods.
  • We have suspended all buffets. Breakfast will be available from an a la-carte menu.
  • There will be more ‘to go' options in our food and beverage outlets.
  • Salt and pepper shakers will be removed and available on request. They will be sanitised after each use.
  • We will not accept cash payments unless arranged by prior agreement.
  • We will use batched cocktails/ingredients where possible to limit the handling of products.
  • We have expanded our in room dining and outside picnic offering.
  • Single use menus will be in place across all outlets excluding outdoor outlets which in that case will be wiped and sanitised after each use.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: YES
  • Welcome Gift: YES
  • Late Check-Out: YES
  • Mobile Check-In/Check-Out: NO
  • Mobile Guest Requests: YES

 

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

The Wellesley Knightsbridge, a Luxury Collection Hotel, London