WHAT TO EXPECT

Thank you for selecting JW Marriott Orlando, Grande Lakes for your upcoming trip. The well-being of our guests and associates is of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our resort. As you prepare for your stay, we would like to share the additional measures we are taking to provide your stay with a safe and comfortable environment.

Please join us in our efforts to enhance the safety of our public spaces by complying with CDC and Florida Department of Health guidelines, fully vaccinated guests will no longer need to wear a mask. Guests who are not vaccinated or only partially vaccinated from COVID-19 must continue to wear a mask. Guests will not need to show proof of vaccination and will be based on the honor system. Please visit www.orlando.gov/Covid-19 for additional details and exceptions.

OUR ASSOCIATES:

• Are equipped with personal protective equipment, including face covering which they wear at all times if they are not fully vaccinated.
• Have and continue to receive training on COVID-19 sanitation protocols.
• Resort Cleanliness Champions have been implemented.

ARRIVAL AND DEPARTURE:

• Recommend utilizing mobile technology: Mobile Key, Mobile Requests, eFolio via the Marriott Bonvoy™ App.
• Choice of baggage assistance or personal unloading.

SOCIAL DISTANCING MEASURES:

• Stairwell access is available for all 26 floors.
• Signage posted to remind guests of social distancing guidelines and hygiene practices.

CLEANING PROCEDURES:

• More frequent cleaning of high-traffic and high-touch areas.
• Utilizing EPA approved multi-surface peroxide cleaner and disinfectant.
• Touchless hand sanitizer dispensers throughout the resort.
• Frequent cleaning of public area restrooms.
• Deep cleaning between guest stays; focus on sanitizing every area of the room.

GUEST ROOMS:

• Deep cleaning of high-touch areas such as: handles, knobs, drawer pulls, hairdryer and remote controls.
• Removal of decorative pillows and throws.
• All glassware has been replaced with single-use cups.
• Disinfectant wipes will be added to each room for personal use.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

SPA AND FITNESS:

• Salon & Treatments: Monday - Friday: 9am - 5pm, Saturday - Sunday 9am - 7pm
• Spa Pool: Monday - Friday: 8am-6pm, Saturday and Sunday: 6am - 5pm
• A variety of massages, facials, manicures and pedicures.
• Advanced reservations are required.
• FITNESS CENTER is open 24/7 with appropriate social distancing. Fitness classes will be offered, please inquire with the Concierge for the schedule and information.
• Sanitization of equipment, treatment rooms and lounge areas between use; high-touch areas are cleaned at regular intervals.

GOLF & TENNIS:

• To reserve a tee time or access the tennis court, please call the Golf Pro Shop at x4900.

RECREATION:

• The JW Lazy River Pool, The Ritz-Carlton Pool and The Ritz-Carlton Spa Pool are open for your enjoyment.
• Single-use service stations of water and sunscreen
• All pool furniture is sanitized between each guest's uses
• GRANDE LAKES SPORTS will be open to assist with kayaking, mountain bike trail, sunrise safari, rainy day activities and the Falconry experience. 24-hour advance reservations are recommended.
• Ritz Kids is open every day for Open House 10:00am - 11:30am and for Drop Off (ages 4-12) 12pm - 3pm. Please note reservations are required for Drop Off and can be made by calling 407-393-4977.

DINING OPTIONS AT JW MARRIOTT:

• STARBUCKS - Breakfast, Lunch, - 6am - 4pm (Daily)
• CITRON, AN AMERICAN BRASSERIE - Breakfast, 7am - 11am (Daily)
• WHISPER CREEK FARM: THE KITCHEN - Dinner, 5pm - 11pm (Daily) 
• PRIMO - Dinner, 6pm - 10pm (Daily)
• IN-ROOM DINING - Breakfast, 7am - 11am (Daily), Dinner 6pm - 10pm (Daily)
• CAFE BODEGA - Breakfast, 7am - 2pm (Daily)
• LOBBY BAR - Beverage Service, 5pm - 11pm (Daily) 

DINING OPTIONS AT THE ADJOINING RITZ-CARLTON HOTEL:

• FIRST DROP - Breakfast, Lunch 6am - 6pm (Sunday - Thursday), 6am - 7pm (Friday - Saturday)
• HIGHBALL & HARVEST - Breakfast 7am - 11am, Lunch 11:30am - 2:30pm, Bar & Lounge 11:30am - 10:00pm, Dinner 5:30pm - 10:00pm
• KNIFE & SPOON - Dinner Bar & Lounge 5:30pm - 11:00pm, Dining Room 5:30pm - 10:00pm (Daily)
• BLEU - Lunch 11am - 5pm (Sunday - Thursday), 11am - 6pm (Friday - Saturday)
• VITALE SPA CAFÉ - Lunch 11am - 4pm (Sunday - Thursday), 11am - 5pm (Friday - Saturday)
• FAIRWAYS PUB - Daily, 11am - 4pm (kitchen) 11am - 6pm (bar) 
• THE TURN (FAIRWAYS BUNKER BAR) - 11am - 6pm (Daily)
• THE LOBBY LOUNGE - 5pm - 11pm Monday - Sunday (Food & Beverage), 12pm - 4pm and 11pm - 1am (Beverage) Friday - Sunday, 4pm - 5pm and 11pm - 12am (Beverage) Monday - Thursday
• IN-ROOM DINING - Breakfast 6am - 11am (Daily), All Day Dining 11am - 11pm (Daily)

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Yes, still available.
• Lounge Access: Not available.
• Welcome Gift: Yes, still available.
• Late Check-Out: Yes, still available.
• Mobile Check-In/Check-Out: Yes.
• Mobile Key: Yes.
• Mobile Dining: Yes.
• Mobile Guest Requests: Yes.

Room rates are subject to a daily resort fee of $48 per room per night, plus applicable state and local taxes. This charge is for the resort amenities and currently includes the following:

• Enhanced High Speed Guest Room Internet
• Mountain Bike Rental at Grande Lakes Sports (two bikes, one - hour/day/room)
• Driving Range Privileges
• Two Pool Floats at the JW Marriott® Lazy River Pool
• The Headwaters Waterslides at the JW Marriott® (11:00 a.m. – 5:00 p.m.)
• AquaVenture 360 Interactive Waterpark (ten minutes per guest)
• Shuttle Transportation to SeaWorld®, Walt Disney World® and Universal® Orlando (24-hour advance reservations required, call x2060)
• Fitness Center Class for two guests (one class per day, per room)
  Tennis Court access for two guests (one hour per day, per room)
• Marriott Bonvoy™ Gold, Platinum, Titanium, and Ambassador Elite guests receive (2) complimentary frozen beverages at Bleu per room, per stay

Parking:

• We offer both self-parking and valet parking.
• Overnight Self-Parking: $32.00 /day + tax
• Valet: $47.00 /day + tax

Bell Stand:

• Bell services and luggage delivery will be available upon arrival and departure. Bell carts will be sanitized after each use.

Gift Shops:

• Our Montage Gift Shop, located in the lobby, will be open from 10am-8pm daily.
• Tranquility, located in the Spa, will be open daily from 9am-5pm.
• The Signature Shop, located in the lobby at The Ritz-Carlton, will be open daily 

FedEx Business Center:

• Will be open Monday - Friday from 9am - 5pm and Saturday from 9am - 3pm.

Concierge:

• Will be available from 9am-5pm daily.